Daybreak constricts gamemasters in EQ and EQII

A Massively Overpowered reader named Nick recently alerted us to a new EverQuest II customer support policy he’d been sent in-game in response to a petition, and that document has since been confirmed by a Daybreak knowledge base article updated last night. The new policy severely limits what gamemasters can do to correct what Daybreak is calling “simple gameplay errors” in EverQuest II.

What constitutes a simple gameplay error? Gamemasters will no longer be on call to fix deleted items, accidentally sold items, accidentally bought items, misloots, or accidental modifications of items. “Deleted characters will not be restored,” Daybreak warns, so “feel free to re-roll a new character.”

Of note, the studio says it will not “administrate a guild or intervene in guild management affairs in any way,” meaning that if your guild leader disappears, you’re out of luck: “If your guild leader is absent, please create a new guild of your own or find another guild on the server that meets your needs.” Guild and character renames, the studio recommends, are to be handled with name change potions available in the cash shop.

So what exactly do GMs do now? “Game Masters are available to assist with errors with the game and/or servers” like crashes and rollbacks, writes Daybreak. Classic EverQuest’s support policy has been similarly updated.

MOP reader BalsBigBrother has further pointed out to us that Daybreak has closed down multiple game forums, including EQII’s PvP, events, RP, guides, and fan site forums, in order to “increase efficiency and bring [the forums’] structure in line with community needs.”

[Source: Daybreak knowledge base. Thanks, Nick]

Addendum on March 8, 2015: A reader has alterted us to the fact that Daybreak edited the knowledgebase text referred to here on March 6, the day after this article was published. The phrase “feel free to re-roll a new character,” which was present in the original, has been deleted. The guild management section has also been significantly edited in the new version. The original quotes in our article will remain unedited for posterity. The full and original post is reproduced in the comments below. -Bree

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352 Comments on "Daybreak constricts gamemasters in EQ and EQII"

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PhiloBeddoe
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PhiloBeddoe

Sounds like our once great customer support will now be much more crappy, greeeeeeat.

odinthor021
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odinthor021

Denice J Cook Elven_Seraph Well I have been playing Tera for a cpl years as well as playing EQ2, I must say that I absolutely love the combat sytem in Tera. I syre love going after the BAMs they are a lot of fun. The crafting is something that lacks a bit in Tera but it’s still a fun time. I tell ya I used to just love the crafting in Runes of Magic, I have not played that one for years wonder if my toons and Guild castle are still there? Hmmm sounds like a backup plan. 
Regards

odinthor021
Guest
odinthor021

Well on a lighter note it is good to see that EQ2 Guide forums are once again sanctioned by Daybreak. This is very exciting news!! The Guides really provide a break from the Everquesting where we can all get together and have some fun as a community, which is what the game has always been about.

odinthor021
Guest
odinthor021

vemerce odinthor021 Sad as it is SOE prolly should have sold to PWI but Given time I think Daybreak can get it together if they don’t turn into DayBrake. I am also happy to see the 16th anniversary of EQ I will always hold that MMO dear .

odinthor021
Guest
odinthor021

Well I really love the EQ2 community as it was and is so moving over to the next EQ is really not an option. I will say that I did indeed beta Landmark and found it quite engaging from a crafter/builders standpoint but the Next I just can’t relate,maybe I am just too old, lol

Hankc
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Hankc

odinthor021 EQNever!! hah that is awesome. But true. If it releases, which I doubt it will, I’m more convinced than ever that it crash and burn.

odinthor021
Guest
odinthor021

breetoplay odinthor021 Ah ok but still it sure seems that while Daybreak may be trying to streamline things they are shooting themselves in the foot. EQ2 has long been a game with strong community ties and this lack of support is sure not gonna make a lot of players happy. It appears that during the last database beta could have gone a lot better with just a little input from them during the test. There are at least 30 pages of comments on that beta forum and you can catch the mood of the community ” Not Happy”.

Keithoras
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Keithoras

firudesu Why each time I read “CN”, I think “Chaotic Neutral” ? (D&D fans will understand)
This could be another well deserved nickname for Columbus Nova…
Anyway, the Daybreak Games studio evolution is more and more sad as time pass :(

vemerce
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vemerce

breetoplay odinthor021 You should add the original text into your addendum on the bottom of the original post. Some people won’t read the comments.

breetoplay
Guest
breetoplay

odinthor021 No no, I don’t mean that. I mean they edited the knowledgebase article on their OWN site so that it no longer says several of the things we quoted here in our article last week. Some folks hopped on Reddit without looking at the dates and accused us of making it up, so I updated accordingly. My update is to point out that Daybreak simply deleted the text that had everyone so riled up.

Here’s the original — fortunately, the original tipster included the whole thing in his email, so we still have it:

“Updated 02/26/15
Game Masters will not be able to intervene with gameplay errors. Players should use in-game means to address gameplay errors.

Some examples of situations where Game Masters will not intervene:

Deleted items: Please reacquire any deleted items through gameplay.

Accidentally sold items: Buy the item back from a vendor. If it cannot be bought back, reacquire the item through gameplay.

Accidentally bought items: Sell the unintended item back to the vendor (not all items can be sold back unfortunately) and purchase the intended item.

Misloots: The Game Masters will not move items that were looted by accident or sent/traded to an unintended character.

Accidental item modification (transmutes, adornments, gems, etc): There are in-game means to correct this issue which the player should explore.

Renaming: The Game Masters will not change a character’s first name, surname, or guild name upon request. Name change potions are available on the marketplace.

Guild Administration: The Game Masters will not administrate a guild or intervene in guild management affairs in any way. If your guild leader is absent, please create a new guild of your own or find another guild on the server that meets your needs.

Deleted characters: Deleted characters will not be restored. Feel free to re-roll a new character.”

vemerce
Guest
vemerce

odinthor021 Sad that’s what it’s coming down to. I got my MMO start in EverQuest and I may never even try EQ Next if it does come out. I’m not liking these new policies one bit.
Sad to say, but I wish Sony would buy Daybreak back. :(

vemerce
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vemerce

breetoplay Yeah, they took out the part about feeling free to re-roll another character. Otherwise, it’s pretty much the same garbage policies.

odinthor021
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odinthor021

What you are saying that Daybreak actually stooped so low as to come on this site and steath -edit a post about themselves Wow now how apalling is that?

breetoplay
Guest
breetoplay

Heads-up: A reader has alerted us to the fact that Daybreak has apparently stealth-edited the knowledgebase article since this post was published. We’re going to make notations in our post, but we won’t be deleting the original text that has now been altered.

Bango
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Bango

Pretty much what we’ve had to put up with on lotro for some time now.

jaxomdad
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jaxomdad

It just keeps getting worse and worse over there…

SirMysk
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SirMysk

Their complete disregard for human beings and for the social connections on which MMOs survive is almost impressive to witness. GGs.

syberghost
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syberghost

Noble_Einherjar you’re right; it’s politics between two customers who are in a dispute with each other, but neither is violating the rules.

Absolutely guaranteed to cheese off customers unless you devote SIGNIFICANT resources to each case. You can easily spend hundreds of dollars investigating a fairly simple issue. It’s best to put automated systems in place to advance officers if the leader doesn’t log in for a very long period of time, and then just walk away.

Noble_Einherjar
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Noble_Einherjar

Guild administration is not a “simple gameplay error.”

MEGALUS
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MEGALUS

Welcome to business.  To your left you will see our glorious manager overlords who run the world into the toilet.  On the right, you will see the ruination of said world manifested in the ultimate atrocities for your enjoyment.

sfrees80
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sfrees80

Dear Day Break Games customer,
We only care about your money. Now spend some or fuck off.
Sincerely, Smed and Co.

Champagon
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Champagon

Valkyriez My bans are harsh, but necessary.  I protest with my money

Grimfargo
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Grimfargo

Well my decision to cancel my All Access account was one of my wiser one.
I have moved back to ESO and give Zenimax my well earned money, with Update 6 and the B2P transition many people will look towards ESO.
Another game which is looking interesting to me is Skyforge, cant wait to test it.

dustyartifact
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dustyartifact

In order to “increase efficiency and bring structure in-line with community needs”, we’re shuttering the EQ franchise. “Feel free to play H1Z1 instead”

I don’t actually think they’ll shut down EQN before it launches (too much sunk cost), but there’s probably a big management sword hanging above it, if it’s not immediately profitable at launch…

quixadhal
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quixadhal

Denice J Cook I would love the irony if Microsoft would buy the EQ franchise.  Then they could thumb their noses at Sony Corporate and say “You’re in *OUR* world now!”.

P3Flier7
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P3Flier7

This really makes me sad…  I remember seeing GMs in the Planes of Power and being like “wow, look at this powerful guy!”  Grabbing me some cookies and being happy.  Remember the days of a GM controlling a Raid BOSS in EQ?  Man… how the mighty have fallen~

ruthlesspno1
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ruthlesspno1

This directly correlates to the fact that half of the people laid off were CS. I’m not surprised at all with these changes people abused the hell out of this in eq2 just automatically assuming GM’s would give it back.

DPandaren
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DPandaren

syberghost DPandaren Denice J Cook KizGamer It’s probably a little bit of both.

syberghost
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syberghost

DPandaren DGC should do the volunteer forum mod thing PWE has done. They’ve certainly got a strong enough community to support it. Hell, I might even volunteer.

syberghost
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syberghost

DPandaren syberghost Denice J Cook KizGamer true, but consider:

Even if we assume 100% of DGC employees who were laid off were registered on Linkedin, which is a ludicrious assumption, that would still leave 250 people registered on Linkedin as working for them. And you know many employees wouldn’t be on Linkedin even if it was internally evangelized, and we know for a fact that not all laid off were even on Linkedin ’cause just among the known names there are gaps there.

So unless they’ve got a massive number of age-old long-departed former employees who left and didn’t update Linkedin, and hardly any recent hires who did update it, it suggests there are far more employees left than the ridiculous numbers people are throwing up from assuming dev chats contain entire teams.

DPandaren
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DPandaren

RadarX makes a few good points to why these places should be closed. But it’s missing out on some of the other forums he didn’t touch on. But his last comment is pretty much what’s going on.

DPandaren
Guest
DPandaren

syberghost Denice J Cook KizGamer Linkedin isn’t the greatest place for those numbers though. I think my profile still lists me as working at THQ, for example.

jeremy2020
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jeremy2020

SOE games are all off my rotation. Have no interest in anything from that company now.

syberghost
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syberghost

Denice J Cook syberghost nope. Most of those 140 laid off weren’t devs, the folks in front of the camera weren’t anything resembling all the folks working on EQN/Landmark, and you’re leaving out lots of other folks who still work there. Such as the H1Z1 team, which also had a lot of folks on camera recently and confirmed many not on camera. They don’t have a room large enough to assemble all the EQN devs or H1Z1 devs, even standing in front of that window beside “the icebox” (that crappy conference room they used for that stream), and even if they did they wouldn’t stop all work to just appease conspiracy theorists. :)

15 devs on EQ2 sounds about right, though; but that’s a different team than EQN/Landmark. EQ2 is over a decade old, it doesn’t get (or need) the kind of push that current development titles do. EQ has even fewer, and they’re also a different team.

Denice J Cook
Guest
Denice J Cook

syberghost 
140 Daybreak devs were let go just from the San Diego
office; this number doesn’t take into account the Austin office,
whatever their totals were.
15 devs total are confirmed by
EQ2Wire to be left working on Everquest 2.  When Landmark/Next had its
recent Twitch stream, 23 total lined up in front of the camera to show
they were working on Landmark/next.

I think the only
question left now is if the 15 remaining devs who are still working on
EQ2 are from the same pool of 23 left working on Landmark/Next.

I haven’t seen figures on how many devs are left working on Planetside 2, EQ1 and Dragon’s Prophet.

http://massivelyop.net/2015/03/06/daybreak-layoffs-totaled-140-in-san-diego/

Midgetsnowman
Guest
Midgetsnowman

ManastuUtakata Midgetsnowman BalsBigBrother breetoplay

They wont be.

The Only people who will be hurt are the little people. The execs will be congratulated on a job done well in extracting all the value they can find from the company before things go south, and move on to another similar project

Midgetsnowman
Guest
Midgetsnowman

NomadMorlock the problem is.

This hurts the devs and low levbel employees. The execs who actually made these decisions will just move on to their next “cost saving measures” project, be hailed for all the profit theyre bringing the shareholders, be given bonuses, and walk out as the next company burns.

syberghost
Guest
syberghost

Denice J Cook KizGamer 23 devs? LOL

Just the number who still list themselves on Linkedin is well over 400, and not all list on Linkedin.

Denice J Cook
Guest
Denice J Cook

melissamcdon It seems more like they know their franchise and team are toast and are having some fun at the expense of the player base before the shutdowns.

twizzler001
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twizzler001

odinthor021 Brad Wilcox runs the CS at Daybreak.

Denice J Cook
Guest
Denice J Cook

Blackomen Haha.

Denice J Cook
Guest
Denice J Cook

ChristopherPierce  They shut down a bunch of EQ2’s forums actually.  The Guide forum (where the player guides announced all their in-game events) got it, as did the RP forum and the PvP forum.  And it appears Feldon from EQ2Wire knew it was coming ahead of time because he went out of his way to go into the PvP forum right before it shut down and throw around some rude comments as well.
Earth to Daybreak and fan site mods:  taking your frustrations out on your player base just makes your situation worse.

ChristopherPierce
Guest
ChristopherPierce

Denice J Cook melissamcdon ESO also has a good number of races to choose form if that’s your thing in EQ (imo it’s one of the best things about the franchise). And it’s a solid questing experience too.

ChristopherPierce
Guest
ChristopherPierce

Denice J Cook syberghost Elven_Seraph Wut? The red named works for Daybreak (right?) and snarks about shutting down a forum. That is contemptible. I recently subbed to EQ1 in anticipation for the progression server but that really irks me.

Denice J Cook
Guest
Denice J Cook

melissamcdon   ESO goes B2P March 17th too, don’t forget that, and it looks to have a lot less choke points than LoTRO or TOR F2P.

Denice J Cook
Guest
Denice J Cook

syberghost Denice J Cook Elven_Seraph  
Like I said if you had read my post, it’s the whole situation in general that really bothers me.  Tera and ESO both still have active development, and Tera NA is run by En Masse who does a fabulous job of making new events, holidays and responding quickly and kindly to its player base on the forums whenever issues arise.  They really have their player base at heart, and they’ve had Korean devs Bluehole Studios make a lot of nice quality of life changes for us since launch.  I *could* play Tera for free, but I love En Masse as well as the game so I am subbing to show my continued support.

Daybreak is a disaster with a capital D, not to mention that SOE had been draining EQ2’s resources, devs and money dry for years on games I could care less about (most of which closed or never launched at all), leaving it in a perpetually buggy, unfinished state.  EQ2 has been my favorite MMORPG since its launch over 10 years ago, but enough is enough.  Daybreak’s snide attitude with all this “Feel free to roll another character” rudeness and a red name blurting out “I one-shotted the PvP forums!”  as they shut them down permanently yesterday are the icing on the cake.  Now I don’t even feel badly for them anymore, just the players like me who financially supported them all these years.

Denice J Cook
Guest
Denice J Cook

KizGamer Well, losing your guild name is bad enough, but what about losing 90 levels of the actual guild (storage, guild hall, etc.)?

This is way nasty.  I still say Daybreak is passive-aggressively trying to get the EQ franchise, and subsequently Columbus Nova, to fail.  Those 23 devs left at Daybreak know they’re never going to be able to do anything but maintenance mode for *any* of those games, including EQNext.

When Cryptic broke away from City of Heroes to make Marvel Universe Online/Champions Online, they left what, 15 devs behind to run CoX in maintenance mode.  15!!   And that’s all Feldon of EQ2Wire claims are left running EQ2.

We know from the recent AMA Twitch stream that there looked to be 23 people total working on Landmark and Next both.

Denice J Cook
Guest
Denice J Cook

odinthor021 said:  “Feel free to re-roll a new character” yeah on some other platform and on some other game. 

Haha, okay, that was so funny that you earn an internet cookie!  :)

firudesu
Guest
firudesu

Founded in 2000, Columbus Nova (“CN”) is a multi-strategy investment firm managing over $15.0 billion of assets through its own funds and affiliated portfolio companies. CN has a broad investment mandate which allows investments across all levels of the capital structure from senior secured debt to equity. CN takes a value-oriented, long-term view to investing and seeks consistent returns with an emphasis on capital preservation. CN is headquartered in New York.

yep they don’t seem to care about games etc etc, so no wonder daybreak is having these issues there being run by a investment firm.

odinthor021
Guest
odinthor021

Daybreaks philosophy seems to be “Feel free to re-roll a new character” yeah on some other platform and on some other game. EQNext will more than likely be EQNever at the rate DAYBREAK is going.

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