CCP’s latest dev blog address changes to EVE Online’s customer support. More specifically, New Eden has a new customer support help center courtesy of third-party cloudware firm Zendesk. CCP says the new system benefits customers due to “greatly improved self-help tools, search features, a rating system, social media integration, chat support features, and a much smoother overall experience.” The new system
If you had a ticket filed in CCP’s old home-grown support system, you can still access it via the website, but be aware that going forward all new tickets will exist in the new system.
Source: Announcement
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