ArcheAge Heroes Awaken got up, hit snooze, and went back to sleep

If you’ve already been waiting since Thursday for ArcheAge’s Heroes Awaken patch to launch and server merges to go live, prepare to wait some more. The launch, originally planned for 4 p.m. EDT this afternoon, was stymied by login and authentication issues, and the game remains offline as of 8 p.m. EDT tonight while techs work on the problem.

The latest update from Trion Community Manager Celestrata reads,

Servers have been taken temporarily down as we investigate the cinematic/login issues! We will update this thread with new information as we get it!

4:30 PM PDT Update: Progress continues to be made, but we have no new information to share at this time. We will be pushing our updates out to 1 hour, with our next update coming at 5:30 PM PDT.

Still waiting? Trion recently published an infographic highlighting ArcheAge’s notable stats.

Source: Official forums. With thanks to Kinya, Rain, Varth, Vunak, Rick, and AterNox.
Update: Trion has postponed the launch until tomorrow.

Greetings Adventurers,

As many of you are aware, earlier today we attempted to launch Update 2.0, Heroes Awaken, to ArcheAge. While the lands of Erenor were ready for you, our Glyph authentication systems unfortunately encountered an error that did not allow a large number of people to connect and join the launch. After reviewing our logs, only 10% of players who attempted to log in made it into the game. Over 90% of you were unable to join the launch of Update 2.0.

ArcheAge 2.0 is the culmination of months of work by the ArcheAge team here at Trion and XLGAMES, and the errors that were caused were solely in Glyph’s Authentication. The game is stable, and none of these problems were related to Update 2.0 or our Server Evolutions in any way.

Our Glyph team continues to investigate the bug that caused this error, and will be working to make sure it is solved and solid before we make any attempt to re-open the game. Because we do not have an official time for when this Glyph Authentication issue will be solved, and because our European adventurers have stayed up very late, we will be delaying both our North American and European launches until tomorrow, September 13, 2015.

We’ve learned a great deal from our Auroria launch and, thanks to XL’s work, the ArcheAge code base has changed drastically since then. While it was previously not possible to perform a rollback, the Update 2.0 code allows for us to choose to roll the servers back. We are taking the learnings of Auroria to heart, and we are going to do what we can to make sure we are delivering to you the launch you deserve.

Because this small number of users was able to claim a significant advantage in placing land over the majority of users, Khrolan and Amary have made the decision to perform a controlled rollback across all servers. The goal of this rollback is to set everyone back to even ground – the same ground we had during our launch at 1 PM today – so we can give everyone a fair shot at participating in this launch.

All servers will be rolled back to the state they were in prior to today’s launch entirely. All Marketplace Purchases and APEX purchases will be refunded. If you used an APEX in the 30 minutes the game was available today, those credits will be removed from your character.

Additionally, we will be splitting the launch of Heroes Awaken by region and by server type. We are targeting to open our European servers 1:00 PM GMT (3:00 PM CEST) on September 13, followed by our North American servers opening at 1:00 PM PDT (4 PM EDT) on September 13. Our Legacy servers will be opened first, our Evolution servers will open second, and our Fresh Start servers will open last. There will be a half-hour delay between each server type opening.

These times are estimates, and may be pushed back if the authentication error is not solved.

The team is currently also will be adding in an additional package to apologize for the issues that everyone experienced during this ArcheAge launch. What will be included is still being decided, and we will have more information regarding that in the coming week.

Adventurers, we apologize for the issues you encountered and how they tarnished this highly-anticipated launch. We look forward to seeing you all tomorrow, and we will continue to work through the night to make sure these issues are resolved.

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134 Comments on "ArcheAge Heroes Awaken got up, hit snooze, and went back to sleep"

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Dandurin
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Dandurin

Sunfyre Perfect Hero DahkohtLewin

I dunno, while I was killed once in the early weeks by a same-faction gang, I think that largely died down as the game matured and more clear alliances were made.

There were some “pirate-like” guilds but they were well-known, and the actual pirate faction was tiny, which suggests people did avoid the crime points associated with same-faction ganking.

Dandurin
Guest
Dandurin

DahkohtLewin
Population was actually fairly stable on Raptr until late Spring where it nosedived.

Dandurin
Guest
Dandurin

Qarran XanadoX

Any PVP game with anything client side is going to get hacked.

Unfortunately with internet latency what it is, it’s hard to do all your physics server side.

Dandurin
Guest
Dandurin

Zer0K
It’s supposed to be a small number of elite villains.

More a punishment than a faction.

RickMills1
Guest
RickMills1

Got a thatched house in Florida – am happy :)
That quest in the barn (with Malcom) was a pain though.

Dystopiq
Guest
Dystopiq

Look at that pirate faction. People just LOOVE being hardcore!

theeknighthood
Guest
theeknighthood

Liandreth I am tempted to try out one of the fresh servers, maybe start a cat see how it goes, alas the delay means I am stuck at work for the first good part of the launch and I doubt I would make it in time for land

Liandreth
Guest
Liandreth

Welp, for sh*ts and giggles, I attempted to find a house on my evo server. Didn’t think I’d find space, as I’d logged in way after it came up. Buuuuuuuut! I did :) I’m happy. I have a house again and am just playing around now.

Zarconius
Guest
Zarconius

Are the gambling addicts still keeping this game afloat?

ntellect
Guest
ntellect

Hanthos
Hanthos – I dont know, Black Dessert look shallow the last I looked at it.  Bunch of flashy combat but no depth.  Open to it have changed since I last viewed, but doubtful.

Zer0K
Guest
Zer0K

Haha.  I like the Pirate stat:  0.2%
Just goes to show how much this faction has been screwed in this game.

Hanthos
Guest
Hanthos

Estranged LOL I’m getting close!

Estranged
Guest
Estranged

Hanthos LOL   I’ve given up hope in that regard.  Luckily I can play chess or bridge online.

Zariarn
Guest
Zariarn

paragonlostinspace Zariarn Greaterdivinity Ha!  Sorry if things aren’t working out for you but know this, I can’t relate to your troubles.  Me and my guild are doing just fine.  Good day

Dr_Sweers
Guest
Dr_Sweers

DahkohtLewin I’d also like to know how many of us Founders are still left playing AA.  

OH, and btw, we are experiencing the same login issues as yesterday.  Silent movie playing over and over again:)

DahkohtLewin
Guest
DahkohtLewin

Perfect Hero DahkohtLewin Not going to lie , usually I think people exaggerate or whine too much about P2W advantages.

But this game truly is a CC game. You can buy absolute power with a CC without question , and it truly is P2W.

Hanthos
Guest
Hanthos

Ceder Hanthos  Sorry, you weren’t invited. Permission to Pound Sand: Granted.

paragonlostinspace
Guest
paragonlostinspace

Zariarn paragonlostinspace Greaterdivinity What you can’t relate to an unsecure data stream? Well, I guess you can embrace willful ignorance then.

Sunfyre
Guest
Sunfyre

Perfect Hero DahkohtLewin How the game was built really gave a way for the most sociopathic side of players to rise up. I never really went into PvP territories unless I had to, but based from what I’ve seen for myself it was likelier for you to be killed by someone from your own faction than someone from the other. Something that defeated the purpose of factions altogether.

Ceder
Guest
Ceder

Hanthos Ceder You bought into the AA snake oil, not I and you admittedly said you’ll take your beating now.  I know it smarts for you but well….

Qarran
Guest
Qarran

XanadoX Qarran  Reborn? lol.  If only…  

One thing that I find interesting about Black Desert is that the devs will allow the West publisher to manipulate difficulty and RNG.  IF Trion could pull that off with XL that would be a huge step.

As for the hacking?  There is no way around it.  It is a client side issue and would require a development effort.  It will never happen.

As I said, I think Trion knows the issues quite well but can’t minimize or fix them outright.

Zariarn
Guest
Zariarn

paragonlostinspace Zariarn Greaterdivinity    I can’t relate, sorry.

Perfect Hero
Guest
Perfect Hero

DahkohtLewin Well on my server the normal guilds that disappeared were quickly replaced by the new type of guild led by some elitist credit card warrior. I remember one guild splitting in two. All the geared players were allowed into the new guild. The people that were not allowed to join the new guild due to gear or skill were told that they would be allowed to serve the new guild as “pack mules” to help them with trade runs.

Zariarn
Guest
Zariarn

Dr_Sweers Zariarn I’m really wanting to play Shroud of the Avatar but I’m currently too broke to buy into it, haha.

DahkohtLewin
Guest
DahkohtLewin

Where’s the stat of how many founders they had to refund , and how many guilds dissolved within two months of launch after 90-95% of their players left ?

Seriously , I saw guild after guild disappear due to 9/10 of their players leaving within the first 4-6 weeks more than any game I’ve ever seen.

So many were excited and wanted to play the idea of what we all thought ArcheAge could be like.
Then reality hit.

Dr_Sweers
Guest
Dr_Sweers

Zariarn Dr_Sweers Sandbox preferably…though I do enjoy themeparks as well.  I have Shroud of the Avatar and The Repop just collecting dust on steam.  I haven’t given either much of a chance.  I do like the suggestion of LOTRO.  It’s been a while.

paragonlostinspace
Guest
paragonlostinspace

Zariarn Greaterdivinity It works fine for me as well but seriously it was unsecure. I hope they fixed that error last year. Hell the data stream for AA was allowing man in the middle attacks which is why the hacks work so well in AA. Another reason I avoid it like the plague.  Trion is one massive FUBAR in my opinion anymore. I refuse to have much to do with them until they start making a serious effort to get their act together.

paragonlostinspace
Guest
paragonlostinspace

XanadoX Qarran   Ok, that “might” be the only way to get me back regardless of what I said in the post above. If they pulled a Final Fantasy and got their act together and documented all the fixes before hand, I might play.They’d have to  have serious transparency and awesome communication. Thinking about it as I type, yep that would get me back in a heartbeat, I’d not have to think about it.

paragonlostinspace
Guest
paragonlostinspace

Again, part of me gets so damn pissed off at “what could have been” in regards to this particular mmo-rpg. I’m glad they gave me a refund last year due to their BS, but really I’d rather they’d have kept the money for the special edition and I could have stayed and found my home mmo-rpg. Everything I read about this game still talks about how bad certain issues are, the hacks and bugs. Add to that I’d have been totally pissed off to lose my house had I been playing due to the server merges. Just now way in hell I’ll give Trion money, time or my loyalty after this FUBAR.

XanadoX
Guest
XanadoX

Qarran so…. Archeage reborn?
Perhaps in 3 years they would be able to stop hacking, RNG and the other issues that made this dream a nightmare.

Qarran
Guest
Qarran

So.. the clouds begin to clear I think.  Ever since launch there have been a series of “authentication” issues, Auroria being the most notable second only to early access.  Every time there is downtime followed by a Glyph update.  So the circumstantial evidence indicates that Glyph has been a big part of AAs problems from day one.

I bring this up not to give the AA team a pass because clearly Glyph testing with the game is below par.  But I do want to highlight it because while the AA Trion team is getting hammered, it is in fact the Glyph team that needs the slap.  They are all Trion, but it does make me at least a little sympathetic to the AA team.

I played AA for a long time.  I enjoyed it until the issues, hacking, and blanket bans took their toll.  I think mergers hurt, no matter what is done, but the communication and compensation were disastrous in this case.  I truly think they have a gem of a game there and with a few tweaks it could still be saved.  However, I pronounced it dead in another post because I just don’t think it will happen.  The most current issues indicate that even though they know what the issues are, they can’t prevent them or minimize them in any way.

RIP AA.  God love ya.

MesaSage
Guest
MesaSage

Was this outcome ever in doubt?

Hanthos
Guest
Hanthos

Ceder Hanthos  And some people just like to show up and bitch to make themselves (think) they’re smarter than they are.

Ceder
Guest
Ceder

Silvercat18  ToyFuzion and it completely goes over the head of most of them…

Ceder
Guest
Ceder

Hanthos  Some people just like to sip the kult-aid take Trions abuse, and throw more money at them.  Those are the lemmings Trion markets to.

Hanthos
Guest
Hanthos

Not my fault that I like more depth than the average individual is willing to accept. ;)

alyvian
Guest
alyvian

Tandor Shadewalker dunno, fresh start should be fun tho. As for pure pvp/pve, i dont think either is viable, to get the best stufff ya will have to do both i think.

XanadoX
Guest
XanadoX

Now you can grab land with your hacks in all servers and all territories. Great move.

NA can test their rush in EU servers… now.

Tandor Shadewalker
Guest
Tandor Shadewalker

How is ArcheAge  generally nowadays? Is it reasonably popular? Has it settled down into a pure PvP game or is a PvE approach viable these days?

Karl_Hungus
Guest
Karl_Hungus

ArbsX shadowblender Karl_Hungus 
I used to write very lengthy comments but eventually the cynicism turned into nihilism so I started posting memes to express my general feelings. Now I can’t even be bothered to make the memes so I just search for something that’s as close as it’s going to get.

ArbsX
Guest
ArbsX

ntellect Funny this month Wildstar is getting a fresh restart & people want to play it than Archeage well it sunk than the rescue effort to bring it up from the bottom of the sea failed.
Guess we all know wghat was truely the failed MMO of 2014.

ArbsX
Guest
ArbsX

There is one thing Trion does amazing at, It is fucking up at everything they do & me not being surprise at all when it happens.

ArbsX
Guest
ArbsX

shadowblender Karl_Hungus That sounds more like it, but Karl has the right idea.

Geering
Guest
Geering

MinionDave Geering If that was a real donkey, you would have hurt its feelings, by implying that only sick people would be interested in it.

I hope you’re proud of yourself.

shadowblender
Guest
shadowblender

Karl_Hungus Since that’s Yoda, I think it would be like this:

“Trion it is not

Fail it is only”

MinionDave
Guest
MinionDave

Ernost  you could very well be right it is out of character for Trion but I was trying to give them the benefit of the doubt .

MinionDave
Guest
MinionDave

Geering  LOL your a sick sick little man Mr Geering  :)

Geering
Guest
Geering

I just want to say that’s a very pretty donkey up there in the picture.

Can I get its phone number?

Bluetouchpaper
Guest
Bluetouchpaper

I want Dwarves .

Ernost
Guest
Ernost

MinionDave  “Trion is doing the right thing with the rollbacks , I was shocked and
stunned that they did the right thing but there you go , so Trion earned
some browny points with me this time .”
My thoughts exactly. Though I suspect that the credit for this should go to the XL games staff who were there to help with the merge/update rather than Trion.

wpDiscuz