ArcheAge Heroes Awaken got up, hit snooze, and went back to sleep

If you’ve already been waiting since Thursday for ArcheAge’s Heroes Awaken patch to launch and server merges to go live, prepare to wait some more. The launch, originally planned for 4 p.m. EDT this afternoon, was stymied by login and authentication issues, and the game remains offline as of 8 p.m. EDT tonight while techs work on the problem.

The latest update from Trion Community Manager Celestrata reads,

Servers have been taken temporarily down as we investigate the cinematic/login issues! We will update this thread with new information as we get it!

4:30 PM PDT Update: Progress continues to be made, but we have no new information to share at this time. We will be pushing our updates out to 1 hour, with our next update coming at 5:30 PM PDT.

Still waiting? Trion recently published an infographic highlighting ArcheAge’s notable stats.

Source: Official forums. With thanks to Kinya, Rain, Varth, Vunak, Rick, and AterNox.
Update: Trion has postponed the launch until tomorrow.

Greetings Adventurers,

As many of you are aware, earlier today we attempted to launch Update 2.0, Heroes Awaken, to ArcheAge. While the lands of Erenor were ready for you, our Glyph authentication systems unfortunately encountered an error that did not allow a large number of people to connect and join the launch. After reviewing our logs, only 10% of players who attempted to log in made it into the game. Over 90% of you were unable to join the launch of Update 2.0.

ArcheAge 2.0 is the culmination of months of work by the ArcheAge team here at Trion and XLGAMES, and the errors that were caused were solely in Glyph’s Authentication. The game is stable, and none of these problems were related to Update 2.0 or our Server Evolutions in any way.

Our Glyph team continues to investigate the bug that caused this error, and will be working to make sure it is solved and solid before we make any attempt to re-open the game. Because we do not have an official time for when this Glyph Authentication issue will be solved, and because our European adventurers have stayed up very late, we will be delaying both our North American and European launches until tomorrow, September 13, 2015.

We’ve learned a great deal from our Auroria launch and, thanks to XL’s work, the ArcheAge code base has changed drastically since then. While it was previously not possible to perform a rollback, the Update 2.0 code allows for us to choose to roll the servers back. We are taking the learnings of Auroria to heart, and we are going to do what we can to make sure we are delivering to you the launch you deserve.

Because this small number of users was able to claim a significant advantage in placing land over the majority of users, Khrolan and Amary have made the decision to perform a controlled rollback across all servers. The goal of this rollback is to set everyone back to even ground – the same ground we had during our launch at 1 PM today – so we can give everyone a fair shot at participating in this launch.

All servers will be rolled back to the state they were in prior to today’s launch entirely. All Marketplace Purchases and APEX purchases will be refunded. If you used an APEX in the 30 minutes the game was available today, those credits will be removed from your character.

Additionally, we will be splitting the launch of Heroes Awaken by region and by server type. We are targeting to open our European servers 1:00 PM GMT (3:00 PM CEST) on September 13, followed by our North American servers opening at 1:00 PM PDT (4 PM EDT) on September 13. Our Legacy servers will be opened first, our Evolution servers will open second, and our Fresh Start servers will open last. There will be a half-hour delay between each server type opening.

These times are estimates, and may be pushed back if the authentication error is not solved.

The team is currently also will be adding in an additional package to apologize for the issues that everyone experienced during this ArcheAge launch. What will be included is still being decided, and we will have more information regarding that in the coming week.

Adventurers, we apologize for the issues you encountered and how they tarnished this highly-anticipated launch. We look forward to seeing you all tomorrow, and we will continue to work through the night to make sure these issues are resolved.

SHARE THIS ARTICLE
Code of Conduct | Edit Your Profile | Commenting FAQ | Badge Reclamation | Badge Key

LEAVE A COMMENT

134 Comments on "ArcheAge Heroes Awaken got up, hit snooze, and went back to sleep"

  Subscribe  
newest oldest most liked
Subscribe to:
Dandurin
Guest
Dandurin

Sunfyre Perfect Hero DahkohtLewin

I dunno, while I was killed once in the early weeks by a same-faction gang, I think that largely died down as the game matured and more clear alliances were made.

There were some “pirate-like” guilds but they were well-known, and the actual pirate faction was tiny, which suggests people did avoid the crime points associated with same-faction ganking.

Dandurin
Guest
Dandurin

DahkohtLewin
Population was actually fairly stable on Raptr until late Spring where it nosedived.

Dandurin
Guest
Dandurin

Qarran XanadoX

Any PVP game with anything client side is going to get hacked.

Unfortunately with internet latency what it is, it’s hard to do all your physics server side.

Dandurin
Guest
Dandurin

Zer0K
It’s supposed to be a small number of elite villains.

More a punishment than a faction.

RickMills1
Guest
RickMills1

Got a thatched house in Florida – am happy :)
That quest in the barn (with Malcom) was a pain though.

Dystopiq
Guest
Dystopiq

Look at that pirate faction. People just LOOVE being hardcore!

theeknighthood
Guest
theeknighthood

Liandreth I am tempted to try out one of the fresh servers, maybe start a cat see how it goes, alas the delay means I am stuck at work for the first good part of the launch and I doubt I would make it in time for land

Liandreth
Guest
Liandreth

Welp, for sh*ts and giggles, I attempted to find a house on my evo server. Didn’t think I’d find space, as I’d logged in way after it came up. Buuuuuuuut! I did :) I’m happy. I have a house again and am just playing around now.

Zarconius
Guest
Zarconius

Are the gambling addicts still keeping this game afloat?

ntellect
Guest
ntellect

Hanthos
Hanthos – I dont know, Black Dessert look shallow the last I looked at it.  Bunch of flashy combat but no depth.  Open to it have changed since I last viewed, but doubtful.