Sword and Bored: Customer service

How universal are customer service issues? I don’t mean issues that the customer service department has with customers but rather issues customers have with customer service. A few years back Jef did a series of articles that tested the quality of different aspects of a game’s community, and one of the things he tested was customer service. During that series, I don’t remember any one company receiving a truly terrible customer service review in that series, but I do remember some horror stories from friends.

Where we last left Mo, he needed some help. And the falling cow was going to do no good. Let’s see what he does in this week’s comic…

SnB33-customer-service

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31 Comments on "Sword and Bored: Customer service"

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melissaheather
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melissaheather

I’ve only ever had a couple of reasons to contact customer service, one good, one bad.   Once in LOTRO I somehow lost a key quest that allowed my character to progress past a starter zone for dwarves, and i couldn’t seem to get it back, and the GM couldn’t reset me.   They told me I just had to roll a new character.   That sucked. 
The other time was very amusing.  I had a nice house on Naboo in SWG and this irritating squad of stormtroopers kept spawning on my lawn every few days.  When I complained to a dev, they just replied back (very correctly), “get some rebel friends and drive them off ;-)”

Apollymi
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Apollymi

Yeah, that’s my biggest issue with customer service.  I tell them in detail, yes I tried the logging in/out FIRST!! because I’m not a total newb here.  And its like they don’t even read what you’ve written in you issue.  It’s all canned responses and none of them are actually thinking about the individual ticket in front of them.  grrrr!!!!

ausj3w3l
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ausj3w3l

playerxx and then I said, we’ll get back to you shortly

ausj3w3l
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ausj3w3l

Oleg Chebeneev Siphaed you must be real fun at parties.

Estranged
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Estranged

Damonvile Estranged My exception on email tickets is FunCom.  They are all over it quickly.  Five to 10 minutes.  Wish them the best, because they try to serve.

Oleg Chebeneev
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Oleg Chebeneev

Siphaed Oleg Chebeneev Its like skipping love story in Titanic movie showing only when Rose hopped on ship and then it sank. No. Just no.

Siphaed
Guest
Siphaed

Oleg Chebeneev

They skip the ticket opening panel because it is obviously done in the context. The point of the comic is to present the set up and punchline of the home.  They don’t need to spell everything out for you.

Damonvile
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Damonvile

Estranged I’ve had way worse trouble with other businesses but I can’t honestly say the in game CS reps have ever actually been able to help me. They always give you the “obvious” answers anyone looking at a FAQ could find and then tell you ( if you’re lucky ) they’ve submitted a ticket…so pretty much ” have you tried turning it off and on again ” stuff.

Now I just go right to the live chat people if they have one. normally 5 seconds later my issue is fixed my account is unbroken and I’m back in game.

Damonvile
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Damonvile

Oleg Chebeneev Damonvile At least you’re finally adding something funny to this comic :)

Estranged
Guest
Estranged

Love the theme for the week.  

I’ve had more trouble with other business types, however.