The Secret World welcomes new community manager

The Secret World has a new face in its community management team, as Funcom has promoted Andy “Odonoptera” Benditt up from GM to CM.

Benditt introduced himself in a forum post last night: “I’ve been working with Funcom since April 2012 and have been involved with online gaming communities since the days of direct-dialing a friend’s modem for a quick 1v1, or hopping on Kali to get my TDM fix on. I’ve also helped moderate for dedicated server communities in the past, and have been an officer in successful raiding guilds for other titles.”

The game’s newest CM then invited players to ask him anything they like. Most responded by questioning the pronunciation of his alias.

Update: Massively OP reader aboomwithaview points out that Odonoptera will be covering Age of Conan’s community as well.
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26 Comments on "The Secret World welcomes new community manager"

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Tomium
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Tomium

Zardoz1972 Oh, I am sure it was more than *just* disagreeing.  That said, we welcome all opinions as long as they are respectful.

BryanCo
Guest
BryanCo

Zardoz1972  Poor thing, banned for being a smartass.

BryanCo
Guest
BryanCo

Armsbend Zardoz1972  Acted like a crazed animal on pcp maybe?

ZenDadaist
Guest
ZenDadaist

Odo’s a good GM. Hope they found someone equaly good to replace him…

DigitalQ
Guest
DigitalQ

Zardoz1972  *giggles*

Ekphrasis
Guest
Ekphrasis

Internal promotion is a great thing when it recognises and encourages in house talent rather than always going externally. It demonstrates that Funcom values its employees and creates a career pathway for them. It’s also a nice transition for the community who would have dealt with Andy in the past.
Great news – also promising for Funcom’s future direction. Congrats Andy!

mcjomar
Guest
mcjomar

Odonoptera Brilliant GM – you really helped me out earlier this month. Glad to see you step up =)

Armsbend
Guest
Armsbend

Zardoz1972 I had to act like a crazed animal to get a 7 day ban.  the heck did you do?

Nordavind
Guest
Nordavind

breetoplay aboomwithaview AFAIK Funcom CMs work on all games. At least sezmra and Tomium are on AO, AoC, TSW and LMO. I see Odo active on three of them.
http://forums.anarchy-online.com/showthread.php?615254-Welcome-our-new-Community-Manager!

And I know he was a GM for LMO, so I’m guessing he’s there as well.

Zardoz1972
Guest
Zardoz1972

They will survive at least a year. It is a great game. Play it, seriously. But Community Management is another topic…

Zardoz1972
Guest
Zardoz1972

How would you like being perma-banned for disagreeing with people in the PVP forum? Funcom does not know what Community Management is.

Zardoz1972
Guest
Zardoz1972

My interactions with the Community Managers have never been fruitful. A volunteer forum mod banned me “For Life” for responding to his threat to close a thread. I said, “Then close it”. I received a mail saying, “You have been banned from the forums” “Duration: Permanent” I sent a mail to both Tomium and Sezmra. The response was a link to forum rules and a statement that the ban will stay in place. Really? I am a Grandmaster/Lifetime Subscriber who is majorly active in PVP. Yet when I respond to silly threats to close a thread, they ban me forever. Come on, this is “Community Management”? I am not a supporter of Funcom’s attempt to silence my voice.

RaulAnthonyGonzalez
Guest
RaulAnthonyGonzalez

Now if only the forum moderators didn’t close and move threads from General chat for criticizing tsw.

zoward
Guest
zoward

Odonoptera = “tooth wing”?  Somebody help me out here ..  my Greek is rusty…

breetoplay
Guest
breetoplay

aboomwithaview breetoplay Thank you!

aboomwithaview
Guest
aboomwithaview

breetoplay 
Here ya go:) http://forums.ageofconan.com/showthread.php?192805-A-New-Challenger-Approaches!
“Oh-don-op-terra” is going to be covering Hyboria as well:)

breetoplay
Guest
breetoplay

SallyBowls1 Zardoz1972 Yup, this is basically why we covered it.
Sinking, panicking games with dump their CMs overboard first, not realizing their CMs are the best at bailing. Hiring good CMs is a good sign in a lot of ways.

breetoplay
Guest
breetoplay

aboomwithaview Ooh, we didn’t realize Funcom had promoted TWO. Does AoC have a welcome post also that we can include? I am not seeing one on the forums straightaway!

luxundae
Guest
luxundae

Odonoptera Welcome to the new role!  Always love interacting with Funcom CM and CS and GM, you folks are fantastic!

JamesCrow
Guest
JamesCrow

Zardoz1972 i know what you talking about.
i wanted to buy the LifeTime sub but than came all the news so i decide not do (done it already with hellgate london and we all know what happened)

so now im playing other games until funcom comes with surviving news.

Zardoz1972
Guest
Zardoz1972

My criteria for newsworthy is something of interest to the overall mmo community. Not grasping at straws to show, “Hey we’re not dead yet !” TSW Halloween ended yesterday to maximize sales of the holiday event boxes. I’m sure we’ll get a month of a Christmas box too. It’s getting a bit sad and desperate. I need the PVP Issue and a good one to restore my frayed faith in this company.

Odonoptera
Guest
Odonoptera

For the record, it’s “Oh-don-op-terra”!

aboomwithaview
Guest
aboomwithaview

Don’t forget AoC, he’s our new CM as well :)

schlag sweetleaf
Guest
schlag sweetleaf
SallyBowls1
Guest
SallyBowls1

Zardoz1972 Any TSW / Funcom news that involves addition not subtraction is good news and thus arguably newsworthy considering the other news.

Zardoz1972
Guest
Zardoz1972

I like The Secret World and all. But this is news? They have 2 Community Managers. This guy is being added as a 3rd. He will be 3rd on their depth chart. How is this a relevant news item?

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