NCsoft addresses Blade & Soul gamemaster name reservation controversy

The Blade & Soul subreddit has been in an uproar the last few days over accusations that NCsoft EU GMs pre-claimed popular character names, rendering them off-limits for players who preordered in the hopes of securing their pet names during the name reservation event that began on Monday. NCsoft Director of Community and Social Omeed Dariani responded to a tweet about the issue:

Brand Manager Julianne Harty explained the reasoning in even more detail to forumgoers:

In regards to our CMs having multiple names: this is tricky waters, so please understand (I’m also jet lagged so not the most coherent). A GM character cannot switch servers currently, so GM characters are dedicated to 1 server. In normal circumstances, GMs and CMs just use the same name across all servers, but we don’t have that luxury. Those who are expected to have a GM-type role in the game was given the ability to reserve up to 7 names to be used as GM names. The general rule of thumb for GM names is to have either a personal moniker or a name that is easily recognizable and identifiable as someone special. Yes, I understand that they could also use “GM_Naruto” instead of “Naruto”, but this brings me to my last point:

Shady people sell popular names. To me, that’s more unfair than losing out on the lottery for the name that you want, because someone has come in and reserved a name specifically so that they can earn money on it. You want a definition of pay to win? THAT is it right there – a person paying $400 just to have Naruto and bypassing the lottery system. We have, in the past, reserved popular names in order to prevent this sort of shady stuff from happening. I can’t speak for Youmukon right now, since I’m on the road, but it’s highly possible that this is a scenario that is occurring and that the names will be released later on in a more fair manner that prevents this sort of account/name selling.
This is not uncommon; its just unfortunate that we have the character lookup so you can see a lot of the inner workings of the game being prepared for launch.

Please be assured, we’re not trying to screw you out of your money or rig the system or anything of the sort. There was always a chance that the name you wanted would not be available for various reasons. Many of the complaints that I’m reading are legit and valid; but we’re employees of NCSoft first, and gamers next, not the other way around. Our priority is the experience of the game for our players first and a lot of what we do is not meant to put ourselves as the first one to score a much-desired anime name, but keep an eye out for all the potential pitfalls that can, and have, arisen.

Source: Reddit, Twitter, Blade & Soul Dojo. With thanks to Porculasalvania.
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189 Comments on "NCsoft addresses Blade & Soul gamemaster name reservation controversy"

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CharlesElmore
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CharlesElmore

You losers are arguing over a name? Give me a MMORPG thats fun, and you can name my character for me…

GoJammit
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GoJammit

DianeMcGowan GoJammit Oh look! there is Gouuken…

GoJammit
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GoJammit

DianeMcGowan GoJammit Saw someone running around as DMCALUCARD. Ugh!

DianeMcGowan
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DianeMcGowan

GoJammit Nothing says “this is a stupid, unimaginative bore” to me like seeing someone running around with one of those overused names.

Sinner01
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Sinner01

Caerulei Actually, the Name Reservation stated “Create one character and secure your preferred character name before the head start period.”  

What in the world is the point of a Name Reservation date (Which costed extra to unlock), if staff could take your name before the date?!

They were dishonest because they implied that everyone had an equal chance at “securing their preferred names” on a certain date, which wasn’t the case. If my preferred name was “Fate” or “Saber” or even “Naruto” or the dozen to hundred other “popular” names they took, i’d have paid extra for a perk that was an utter farce. I would have had absolutely ZERO chance at “securing my preferred name”, whereas I could’ve have had a FAIR chance if they waited until the “name reservation date” to let EVERYONE have a chance at the names. If “devs play the game too” they should “play it” like we do, which also means securing their names at the same time we do.

Caerulei
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Caerulei

paragonlostinspace Caerulei  Oh ho ho sir.  The debate is not over.  Show me a law, regulation, or policy that requires GM names to take a back seat to paying player priority.  Nowhere are companies prohibited from giving their employees perks in a product they worked on.  This is an idea manufactured in the mind of moralistic, entitled adults that the customer is always right/first etc.  Companies only owe players what players pay for, nothing more, nothing less.  And players who paid for early name reservation still got to reserve a name.  Nowhere in the terms does it guarantee that a certain name will be available to anyone.  (Actually quite the opposite, each name can only be claimed once and names deemed offensive or innappropriate can be forbidden.  It’s NCsoft’s game, so NCsoft’s rules, if you don’t like the rules, play a different game, although you will find similar policies in most other companies.)

Caerulei
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Caerulei

Sinner01 Caerulei But they weren’t at all dishonest about it.  Customers can still reserve a name out of a near infinite pool of names.  If their particular name was taken, then so be it, that’s life, whether it was by a player or a dev is no consequence, because devs play the game too.

Gas Chamber Gerhan
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Gas Chamber Gerhan

Anyone else hear that?  It’s the worlds smallest violin playing for people bitching about trivial problems.

GoJammit
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GoJammit

How sad for the unoriginal hacks that want to name themselves popular existing characters that someone else thought up.

ThickPines
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ThickPines

Naruto is such a stupid name, I wouldn’t  give it to a pig.