The Secret World’s new membership rewards launch tomorrow

Game Director Romain “Tilty” Amiel has just informed MassivelyOP that The Secret World’s new membership reward system will be launching tomorrow, February 9th. That means that subscribed players will receive their reward goodies depending on which tier of membership they’ve paid for, from 30 days all the way to Grand Master. Those who are still debating on whether or not they want to purchase the GM pack (and get all the goodies up to the one year tier delivered immediately) have only until tomorrow to decide before the pack disappears forever.

Amiel also announced that the Valentine’s Day item store update will also launch at the same time, so if you are in the mood for love — or you just want that dance that you missed last year — you’ll have that chance.

Update Feb 9: They’re live now!

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53 comments
tanek_09
tanek_09

Permanent Transdimensional Banking  ...  As a packrat I am either going to love the convenience of this item, or hate that it encourages me to keep even more junk.  :P

MJ Guthrie
MJ Guthrie moderator

@tanek_09 I still have the stack I bought from the vet rewards! Does not ease packrattiness much P

ZenDadaist
ZenDadaist

Welp, the changes are out. In theory the actual membership itself is great but the ugly, tacky, desperate reality is that the whole interface is so intrusive and gaudy even PWE would take a step back. Your sub status is shoved in everyone's face constantly, most of all your own. Chat spam with (30% Membership Bonus) every time you acquire ANYTHING in game like some xp for killing a zombie. There's also gold outlines on your team window slot, a big stupid ugly icon next to your name which you can't turn off. You get a window blaring membership benefits that takes up almost the whole screen when you log in. If you don't sub you're sconstantly reminded that you're a lower class citizen. If you do sub you're constantly reminded of what a scrub you'd be if you stopped. If you're a GM and therefore can't even change your sub status you STILL get all of this in your face.


Funcom, what in the name of all the eldritch gods are you doing with this? Your remaining high-brow classiness is evaporating. Don't ruin some good changes by dressing them up in such an obnoxious manner with no way of turning that shit off!

EBreezy
EBreezy

Darn, I wish I had more notice so I could rearrange some funds.

EBreezy
EBreezy

@JakeDunnegan @EBreezy Awww, that makes it even worse.  I haven't been keeping up with MMO news or TSW over the last month or so.  Oh well, no biggie. Maybe I'll catch it if they bring it back in the future.

Project54
Project54

@EBreezy


Do you not have a credit card or a rainy day fund? Used properly and responsibly (i.e. not building up a debt) a credit card can give you 50 days interest free for those times where you want or need something now but need a few weeks to sort the funds out. I can't imagine how i'd manage without when those unexpected big bills come along. It smooths thing out so you can spread those big bills out over several weeks than the day it happens.

EBreezy
EBreezy

@Project54 @EBreezy No, unfortunately. I'm the poster girl for bad, young adult decisions. Even though I am fixing a lot of the damage now,  I'm unable to get one. I'm working toward getting a secured card as soon as possible so I could have credit for that very reason - and to buy a house soon! Believe me, it frustrating when things like this come up. But, that's life.

Gurnlei
Gurnlei

So tempted to get the grandmaster pack.

A Dad Supreme
A Dad Supreme

I never understand the hesitancy of buying Lifetime Subscriptions for games you like and plan on playing.

Seeing that Funcom priced the GM Pack (lifetime sub) at a 25% discount from the launch day price (I paid $200) does show a company grounded in reality. It wouldn't make much since to charge the same price after 3 1/2 years had passed, which I believe is exactly what Champions Online did when they brought those Lifetimes back. (they later lowered the price)

My personal value has been prorated to work out @ about $4.70 a month for the GM since launch. Never having to pay for new content has been awesome, and freed up the money for cash shop items instead.

The DCUO Lifetime sub has been an even better deal since I got that a year earlier for the same price, especially since now they finally (!) put made all the play cross-server last week. Being able to finally play with my children and form our own League to do content and pay $10 for each of them to do the content we want has been great. I'm using the Atomic pack and they are happy with the F2P powers offered. 

My only misstep I made is that I didn't get the LOTRO Lifetime back in 2007 at launch, which I fully regret.

I don't think AAA MMOs will ever offer Lifetimes ever again on newly launched games as it's a far better deal for a customer than a company, so get them while you can.

edit: Would have been about $630 since launch (15/month).  Coffee!

JakeDunnegan
JakeDunnegan

@A Dad Supreme I didn't get the DCOU, though I have purchased all the expansions - steam had a sale about 14 months ago, where I was paying pennies on the dollar for each of the expansions, and I did this on four accounts! I actually got the idea from someone who explained how they took their $15/month on SWTOR and slowly got almost everything you get with a sub in that game.. which, in a weird way, gets you an unlimited sub.

I did, however, get the wife and I lifetime subs on LOTRO (best gaming dollars ever spent!) and my only hesitancy with TSW has been 1. whether my kids would enjoy it (they love it!) and 2. Would Funcom survive. 

Now that question 2 has been answered, it's a total no brainer for a quality game like TSW, and now, with loyalty rewards! ;) Am hoping for a windfall of new clothes. (Okay, my wife is. Though, I admit to enjoy her walking around in a mini-skirt, bunny ears, and a bra...) ;)

JakeDunnegan
JakeDunnegan

I went ahead and got the lifetime sub for the wife and I.

I was on the fence because of last year's news about Funcom's viability. However, over the past few weeks, NEW information has been released that their loans had been restructured - short term ones because long-term loans, and the long-term loans had been extended - to like 2019 or something.

That was enough for me, plus Funcom is introducing some new benefits, and I've recently been playing a lot more and having a lot of fun, even in doing some old issues I'd never finished. Reminded me why I liked the game so much to begin with.

Just remember.. play TSW for the stories and the quests.  Not for the combat. ;) Oh, and yes, Funcom's store can be finicky. NO idea why a company would make it difficult to take your money, but it's not the horror story some people make it out to be. 

JakeDunnegan
JakeDunnegan

Wanted to come back to add.. dropped another $300 on Funcom and got the two kids lifetime accounts too.  ;) 

In for penny, in for a pound, I guess. :) I'm hoping to play at a pace where the bonus cash will buy us the outstanding issues we don't have, though I'm not against spending a little bit here or there to make them happen sooner, rather than later. 


And sides, gives us something fun to do, in between the good content updates in ESO and for when Star Citizen comes out. May even try that Age of Conan Survival game. Specially if I can get the wife to dress like she did in the original AoC... *cough cough*

ziboo
ziboo

Fortunately never had an issue with FunCom, but I've heard about the freeze bug at checkout.I've had a GM account since beta and have never regretted it.  TSW has the best questing, NPC's, lore, etc., which when you hear people saying they don't want another WoW-clone, they should give this a try.

It's a smart move on their part offering incentives to sub.  Before this there wasn't much of a reason to, although the GM pack was the best way to go.


End of the day, FunCom does have issues at times, but the TSW dev team does listen to their fans and they are making a game that is actually different than the majority available.


As for ingame Customer Support, it's amazingly fast and accurate, usually within 15 minutes.

Izzy Moreno
Izzy Moreno

WARNING: FunCom is still a HORRIBLE company, with the most god-awful support I have had the displeasure of contacting.

I have bought the lifetime of TSW against my better judgement & I should've left it at that.

DO NOT, I repeat DO NOT check any other products & offers in your account. If you add it to checkout by accident, you will be charged automatically without being able to review your order

And best of all, if you don't have an active payment plan, the incomplete order will FREEZE YOUR WHOLE ACCOUNT.

You won't be able to play The Secret World or any other game that you've already paid for until you add another payment plan, which will automatically charge you for the product cluttering your account.

And no, you cannot remove it.

Best of luck if you try to contact support, as they'll feel very sorry for you but will do absolutely jack shit. It's like talking to a brick wall that weeps crocodile tears.

I had had a horrible experience way back when Age of Conan came out, enough that I stopped playing altogether due to sheer disgust.

And now I fell for it again because I'm a dumbass.

Intercourse FunCom & everyone in it with a rusty pipe!

Izzy Moreno
Izzy Moreno

@Greaterdivinity @Geering Well, then you must be doing something right that I'm not.

It's not a usual occurrence for me to contact support, but over the years I talked to Turbine, Blizzard & even EA, and I've always had my problems solved.

I'm polite, write up my problems carefully & concisely & try to take as little time as possible.

Yet this is two times I've contacted FunCom with the same result, with an interval of almost 10 years between them.

Maybe it's a coincidence, who knows? But they're remarkably unhelpful.

I guess there's a reason they'r in financial troubles. And they seem to remain quite pig-headed about their disdain for paying customers, at least in my experience.

Izzy Moreno
Izzy Moreno

@Zardoz1972 It's extremely frustrating.

Does anyone know ANY other shops that won't let you remove products from the cart & at the same time, freeze all your past purchases until you cough up some more dough?

Shit like this should be illegal.

Anyone knows where I can complain about this type of practices?

luxundae
luxundae

@Geering Interesting.  My experience with them has always been pretty smooth, and their customer support and GM teams specifically are the best I've ever dealt with in a live MMO.


Apologies that you've had bad experiences with them!

kimowar
kimowar

@Zardoz1972  I have had similar billing issues, use live chat and they fixed them very fast.

SemillanZ
SemillanZ

@Geering it's really a problem from their side, the support is really inconstant and unequal.

I and many others had problems with Funcom and not only for TSW but also AOC. Not only the problems were not accepted as some, deflected, but there has been a hunt in the forums and bans fell on people claiming their right. And I don't know what happened but Funcom changed their mind and fix some of said "not a problem" later on. Someone probably went further against them and they complied to avoid a trial.


As an exemple: the bugged and clipping outfits and items sold on the store, those that were changed without notice also; people weren't happy and couldn't have their points or money back. Just a few had like 400 points back on 1200 as a good will from Funcom and these were the most pro active on the forum. Yes you read well Funcom wanted to buy the silence but it failed and then the ban hammer fell.

Estranged
Estranged

They are so far from horrible. Best customer service in the business.They take care of me between the time I hit the enter key and make the trip to my kitchen for a snack.

JamesCrow
JamesCrow

@Greaterdivinity @Geering

i'm with GD on that, i played alot of mmos over the years and funcom is one of the best and fast to contact, lets not forget the live chat they had and not many games have it.


they always help me in-game (not the fast here but it took 30min to fix my problem or in mail.


i'm also a GM my self and bought it after the talking of cancellation and im not regret it for a sec.


yes the combat system feel old after playing game like wildstar and you not often see alot of players in early zone but if i can say one thing about tsw is that they have a great story and the game is very original than other mmos.


and about the active paying, as a b2p player you always can chose not to add any payment model like i done for 4 account (mine,my brother,my ex-girlfriend and my friend).


really sorry you had problems but you always can sell your lifetime accout :)

ZenDadaist
ZenDadaist

@Zardoz1972 Well that's just it. Your experience has been bad and you're implying that anyone who says their experience has been good is lying...

FC's CS has changed drastically over the years. Used to be worst I'd ever experienced, now it's become the best. I used to have to wait hours upon hours stuck logged in with an unplayable character before a GM would even get to me. I've been accused of lying to a GM about items in my inventory and even screenshots of what I was seeing wouldn't convince them otherwise. I had their over-cautious billing system freeze up my whole everything for absolutely no reason and it took days of emails and going back and forth between FC and my bank to resolve (it was FC's fault). It was the pits, to put it mildly.

But now? Fast forward to 2015/16 and it's been a total turnaround. GM response (during US office hours at least) in under an hour every time - often within a few minutes. Not treated like an idiot or a liar. Problem resolved quickly. Knowledgable and friendly GMs. THis has been consistent for every time I've had to send a petition in which hs been about once every 2 months or so. 10/10 would /petition again.


Izzy Moreno
Izzy Moreno

@ZenDadaist @Zardoz1972 I'm pretty sure if you google FunCom frozen accounts, you'll find quite a few interesting, if not downright criminal, stories.

Greaterdivinity
Greaterdivinity

@Geering Huh, strange. Never had any billing issues with them (lifetime sub purchased a few years after they transitioned B2P, with a few cash shop currency/sub month purchases before then) and the few times I've contacted their in-game support they've been super helpful.

Greaterdivinity
Greaterdivinity

Radicallllll. Welp, guess I'll be trying to find a way to fit a bit more TSW into my MMO rotation.

BigMikeyOcho
BigMikeyOcho

The lingering question in the back of my head is: Why are they ditching the lifetime sub? Maybe they figure the sub paying players will continue paying for longer than 10 months, which I guess is a reasonable assumption. How much is the average player willing to spend on individual MMOs total? 

But that's the huge reason why I'm not playing WoW anymore, because they didn't have a lifetime account. I looked at how much I spent on WoW over the years and just thought that the longer I played, the less and less value the game became. Is WoW really a $1500 game, a $2000 game? Others might think so, but I certainly didn't.

That's why I think lifetimes are one of the best models in gaming. ~ $300 is a great compromise, and then you're never bothered with those nagging thoughts "How much have I paid for this game in total? Has it been worth it?" Plus, those players who buy lifetimes? That just encourages them to keep playing both casual and dedicated. The more they play, the more they spend in the store, so lifetimes are still a great boon for both parties.

Which makes me wonder if there isn't another reason why they're ditching the lifetime. It could be so that players didn't feel like they were wasting a monthly sub. That the lifetime was *too* popular, and players felt anxiety buying the monthly, when the lifetime was still a thing. Every month bought made the lifetime both more appealing and less appealing. Making less options for subscription just leaves two simple options: sub, or don't. Get the benefits from a sub, or don't. Makes the decision easier.

Hopefully that is the case as I'd hate to think they're ditching lifetimes now because they're afraid the game's not going to be around long enough and they don't want to screw over their players. ... Either way, I'll be enjoying all the extra little digital tchotchkes, and I highly suggest that if you find yourself playing an MMO that you enjoy, and they offer a lifetime, to definitely pick it up. All the ones I have, I haven't regretted the purchase one bit.

Wratts
Wratts

@BigMikeyOcho My guess is that for a three year old title they aren't seeing a lot of GM purchases, and they're under pressure to either drop the price down or remove it from the store.  They may think they'll do better removing it and then reintroducing it as a limited time sale periodically in the future

BigMikeyOcho
BigMikeyOcho

@Wratts @BigMikeyOcho That definitely seems plausible. They bring it back in spurts, turning it into a "limited time", and thus more coveted item. If people didn't buy it before, that extra "limited time" push does work.

mattaui
mattaui

@BigMikeyOcho Well by comparison, LotRO ditched lifetime subs years ago and they continued to release a fair amount of content after that. STO still has one, but seems to release content at a steady pace as well, if not quite so extensively. 


It could be argued that the existence of a lifetime account option is itself a troubling indicator of wanting to get the money up front, but at one point the LotRO devs said that it was just too good a deal so they couldn't keep it going. So it probably comes down to the game and developers in question.


I went ahead and jumped on this one because I really appreciate the sort of unique gameplay and setting it offers.

BigMikeyOcho
BigMikeyOcho

@Greaterdivinity @BigMikeyOcho As I said, though, that's a double-edge sword. Subscribe for a game for too long, and then you start asking what the game is overall worth? At $180 per year, the equivalent of a brand-new $60 game every 4 months, when does paying for the same game and same experience become too much? All the financial pieces we've been seeing hint that short-term cash infusion is needed now more than ever for Funcom. You're right it's not the best longterm revenue generation for them, but for retaining loyal players, neither is a continuous, never ending sub. 

Greaterdivinity
Greaterdivinity

@BigMikeyOcho Why are they ditching the lifetime sub?

Because they're a terrible longterm business decision. They prioritize short term gains ($200 is cool!) over longterm revenue generation through people subscribing year after year.

They're fantastic for players who plan to spend a long time playing a MMO though. I know I wish I'd picked one up for DCUO, at the least, and likely 1-2 other games over the years.

Wratts
Wratts

@Zardoz1972 Really it's just understanding corporate decisionmaking.  If they're doing something that's clearly optional, how do they think this will eventually make them more money or reduce their expenses. 


Second guess would have been that they're seeing too many DLC sales using bonus points rather than cash, but that doesn't really make sense since it's doubtful a lot of new people are buying GM packs at this point anyway.

Project54
Project54

@BigMikeyOcho


Probably because lifetime subs while great for immediate cash injection hurt them financially in the long term. I bought a lifetime sub in 2012 - they haven't had a penny from me since.

AilsaN10
AilsaN10

Even though I got the GM at launch, I have thrown additional money at them here and there. Totally worth it.

Greaterdivinity
Greaterdivinity

@BigMikeyOcho Honestly, them shoring up their finances in the longterm is more important for their MMO's. The Park, the Conan game, and the other non-MMO's they're working on are going to be for their more immediate financial needs, they need to ensure that their MMO's have much longer financial tails and can continue to remain profitable in the coming years.

For the remaining loyal players, honestly I'd imagine most are lifetime subs already. Even for those that aren't, if they've been maintaining a sub this long then this doesn't impact them in the slightest.

ThreeSpeed
ThreeSpeed

Got the GM for 149.99.  Thanks for the heads up MJ I forgot about this and have been wanting to get back to the game.  What's the latest issue out?

TheChiefTurtle
TheChiefTurtle

proud grandmaster owner here since 2014, it was worth every cent -> recommended. Best bucks ever spent

Wratts
Wratts

Although we lose our Time Accelerators tomorrow, in exchange for a 30% full time xp buff.  Mixed feelings about that, I didn't see if they ever asked anyone if subscribers wanted that change

Wratts
Wratts

@tylercles @Wratts You're probably right, I hadn't taken that into account.  I always kind of enjoyed the decision point in a dungeon of "ok, do I pop my TA now?" and then seeing the temporary boost hit

mattaui
mattaui

@MJ Guthrie @Wratts @tylercles Yeah having one that kicks in automatically all the time is a huge improvement. Plus as noted it's from all sources, so it'll be a nice boost.

luxundae
luxundae

@MJ Guthrie @Wratts @tylercles Yeah, that's my problem with it.  I always remember to use just as I'm ending a big combat mission and then...doh....ah well.   

JakeDunnegan
JakeDunnegan

@mattaui @MJ Guthrie @Wratts @tylercles The all sources thing is a HUGE boost. 

The xp you get from quests, particularly the easy repeatable ones turns out to be a LOT of xp if it works out the way they are describing! (all sources). When you're grinding some black bullion, I can imagine this is a really nice way to fill out that skill wheel. :)

Project54
Project54

@Wratts


I always found the Time Accelerator useless, I'd always forget to use it when it was useful, and usually after just playing for an hour or so I'd remember, click it, and then something would call me away from the game, which was super annoying because than damn thing continued to tick even when not logged in. And even then it only affected mob kills. Nah not mixed feelings here, I prefer the new idea.

tylercles
tylercles

@Wratts I've got somewhat mixed feelings on it too, but keep in mind the milkshake only affected mob kill XP, whereas this is 30% more from all sources. It probably depends on playstyle, but I suspect this works out to more in the long run.

Polyanna
Polyanna

Reward programs that scale to the amount of pre-paid subscription time you buy just scream "we have nothing on the way, so we sure hope you all pre-pay now before you figure that out."


Loyalty programs based on sub time should just give you something reasonable for every month you pay for, when the payment is made, or it should unlock rewards based on total months of accumulated time (regardless whether it is continuous or not, or started before a certain magic date. . . I'm looking at you, SWTOR).


Greaterdivinity
Greaterdivinity

@Polyanna Erm...you do realize that scaling them "to the amount of pre-paid subscription time you buy" and "based on sub time" is the same, right? When you guy the time, that's your sub time. The time is paid for and you're going to get it.