Black Desert details headstart compensation plan with ‘shitstorm matrix’

Black Desert has elaborated on the compensation and support it will offer players in the wake of its headstart issues:

“We all know that every game launch is bound to have problems, but this does not negate the trouble and confusion that they cause for everyone. The success of Black Desert and the Community supporting it has been and will continue to be our primary focus because we know without you there would be no Black Desert Online. As such, we would like to extend a token of our appreciation and apology for any and all inconveniences you may have experienced. Below you will find our break down what you can expect.”

Guys. There’s a chart. They labeled it “Shitstorm Matrix.” You cannot make this stuff up.

bs-matrix1

Let’s just say that depending on your problem, you’re going to be very happy or plenty pissed.

bs-matrix2

Expect another round of server maintenance tomorrow — launch day — to address “any ongoing issues.” Stay tuned later this afternoon when Massively OP launches its Black Desert column!

SHARE THIS ARTICLE
Code of Conduct | Edit Your Profile | Commenting FAQ | Badge Reclamation | Badge Key

LEAVE A COMMENT

96 Comments on "Black Desert details headstart compensation plan with ‘shitstorm matrix’"

Subscribe to:
Sort by:   newest | oldest | most liked
Wandris
Guest
Wandris

Denice J Cook Qarran Not one, not a single message or spam, it is pretty amazing. Logged onto my lv 2 in B&S a few days ago and clocked it at about 300 spams per minute(must be a record).

Smiggins
Guest
Smiggins

JB Hazed Smiggins Llokki  Theres better ways to protect noobs than keeping everyone from being able to PvP.

Design flaw imo.

There should be content for all play styles as soon as you start the game.

So I would be forced to PvE for 45 levels. Id rather go to the dentist, at least thats over in an hour.

MrEllis
Guest
MrEllis

Karl_Hungus I like it and I don’t even play. It’s better than some fluffy euphemism.

MrEllis
Guest
MrEllis

The guy in charge of labeling charts deserves a raise.

cures
Guest
cures

its so awesome to see how the game itself pacifies the angry ones. they only screem while left out, just to be absorbed in a grinning, drooling mass of satisfaction when finally allowed to enter. its a psychological wonderland.

theyre all in the game now.

cures
Guest
cures

blackcat7k Roughrider its all smooth like baby-skin now.

cures
Guest
cures

Smiggins dragonherderx you are lvl 45 in about 8h. its merely the only protection for new players. pvp is about node wars (getting hold of ressource-points to let the peasants pay taxes) and guild wars (rankings etc. incl.)

JB Hazed
Guest
JB Hazed

Smiggins Llokki PvP is locked for your account only until you have one level 45 character.  This is to prevent noobs being ganked.  Once you have a single level 45 character on your account you can pvp on all of your characters, regardless of level.

Smiggins
Guest
Smiggins

dragonherderx Smiggins Smh. Thats the end of that.

Smiggins
Guest
Smiggins

Llokki Smiggins  If it had amazing PvP, which it probably doesnt, I would reconsider.
PvP locked until lvl 45 is not amazing PvP.

Llokki
Guest
Llokki

Denice J Cook Qarran Less gold farmer spam and more “where are my pre-order items” spam >_<
Eh. I’ve still been enjoying it.

Denice J Cook
Guest
Denice J Cook

Qarran 
Stop!  Stooooooooop!  I’m breaking down, I’m breaking down!

Qarran
Guest
Qarran

Denice J Cook Qarran  Lol.  It is a freaking miracle.

Denice J Cook
Guest
Denice J Cook

Qarran 
Wow, no gold farmer spam clogging the chat?  In a Korean Grinder?  Will wonders ever cease?

Denice J Cook
Guest
Denice J Cook

You know what?  I am liking Daum more and more every day, lol.

Qarran
Guest
Qarran

So… I’m working hard on my crafting and leveling.  Didn’t even realize there was a shitstorm. Lol!  And like others I could not give a shit about it.  So far everything has been great.  Unlocking my freebies again will impact zero.  In fact, it will give me a chance to make slightly different choices. eg.  I don’t need 2 tables.

I’ll miss my little hawk for a few ours, but he will be back fully fed and ready to go.

And, I think Daum is doing a great job weathering the storm btw.  No server issues, no disconnections by “the gods.”  No spam, no hacks, no major problems.

Woot!!

Qarran
Guest
Qarran

ManastuUtakata  Oh I’m sure he is working with his best pic editor right now.  Lol.

Roughrider
Guest
Roughrider

blackcat7k Roughrider LOL. I went through both Meridian 59 & UO from alpha to launch, and suffered through an Anarchy Online launch. You guys all gripe WAY too much – you don’t know what a shitty launch is :) Of course that’s not to say things like the current launch are not irritating with BDO, but I have played for 4 months during the Korean release and found the game somewhat enjoyable, mostly constrained due to the fact I couldn’t read anything and ran into some pretty significant roadblocks.

dragonherderx
Guest
dragonherderx

blackcat7k Llokki Roughrider Infrastructure? Outside of one euro server having issues and some login issues in the first 20 mins that haven’t popped up since you are really full of shit on this matter.

dragonherderx
Guest
dragonherderx

blackcat7k Roughrider They have fixed the stuff now and barely any bugs and servers aren’t problematic at all the yfixed all this stuff already.

ManastuUtakata
Guest
ManastuUtakata

Llokki breetoplay melissaheather 
…and my dinner!

ManastuUtakata
Guest
ManastuUtakata

What I want to know, where the eff is shclag? He’s missing the golden boat on this that’s pulling up its anchors and sailing away . O.o

dragonherderx
Guest
dragonherderx

Smiggins It is OWPVP but it’s locked til level 45

Llokki
Guest
Llokki

Smiggins I thought you’d already written this game off Smiggins?

GeneMartin2
Guest
GeneMartin2

Sorenthaz Agreed, it really wasn’t -that- bad. As far as MMO launches go, I’ve been through quite a few doosies. I can’t imagine how people call this a ‘shitstorm.; However, I’m glad that the devs are approaching it with some levity. I wonder how much of the issues are ‘entitlement’ (and I hate that word, it’s such a base stereotype) and a difficulty of translation and communication with devs that aren’t from around here.

blackcat7k
Guest
blackcat7k

Smiggins 
Guild vs Guild options. PvP zones. Bounty system. They’ve got some ideas. However, you might want to wait a bit to see how they actually work with the way they changed things for NA though.

Llokki
Guest
Llokki

dthblayde Cotic_OP Correct, except that the T3/Conqueror’s Pack was pre-order only. So once head start began, you could no longer gain access to it (T3 or the head start).

Smiggins
Guest
Smiggins

Is there open world PvP in this game? If so is there any point to it or just mindless ganking?

Xijit
Guest
Xijit

Uno could start going down the crapper too since the overcrowding on the first two will undoubtedly push more and more new players into it, but so far it has been a breath of fresh air from the toxicity that MMOs have become.

Karl_Hungus
Guest
Karl_Hungus
Xijit
Guest
Xijit

Just being a smart ass about the unwashed heathens: The chat in CBT was radioactivity toxic, so none of us 1st wave players had high expectations of the other waves.
However the 2nd wave was virtually indistinguishable from the first in comunity interactions (Which is saying something because the 1st wave on Uno was more like hanging out in an Alliance than it was dealing with global).
… Last night after the 3rd wavers started showing up it was still pretty good, but the tone did change a bit and I started seeing hostility & arguments for the first time.

Llokki
Guest
Llokki

breetoplay melissaheather I didn’t see it, so thank you moderators for saving my eyes >_<

Llokki
Guest
Llokki

Robert80 Sorenthaz SOLIDAge Even with that being the case, pre-orders don’t always come with early access—particularly when it’s not listed as a bonus. Seeing “pre-order” and immediately jumping to the conclusion that that means early access is not the fault of Daum, though they have done the correct thing and changed their order page to be more clear.
That aside, anyone who’s willing to go to court due to a misunderstanding over how early they can access a game…even /facepalm doesn’t seem to do that one justice.

Llokki
Guest
Llokki

Xijit Hmm, I’m on Edan. I suspect that’s where the majority of people went due to many of the more high profile guilds going there. Perhaps I should have rolled on Uno :-  For me on Edan it just seemed like a constant stream of people asking the same questions (pre-order items, raging over the same issues—nothing I really wanted join in on.

blackcat7k
Guest
blackcat7k

Llokki Roughrider blackcat7k 
You haven’t seen hostile. After all the stuff they’ve glossed over while they were supposed to be testing thing still made it in on top of their infrastructure nonsense this is going to be a very interesting release.

breetoplay
Guest
breetoplay

Xijit I’m not thinking there’s going to be any particular difference between paying $30 and paying $50. The main difference between being in now vs. later has more to do with how up on the game/genre you are than anything else.

Xijit
Guest
Xijit

extreme sarcasm: I have no idea what server you are on, but the community on Uno has been absolutely awesome with everyone bullshitting & bantering with each other …
In CBT I had the chat box off in 5 minutes, but so far on Uno I have been constantly reading and engaging in the channel chat.
That said: when you are dealing people willing to pay in $50-$150 (aussies & canuks got screwed on the exchange rate) you kinda expect they are going to be more cordial with each other; I have no idea how it is now that the unwashed masses are in game.
… and given how much sniveling on the sidelines we have seen while the 3rd and final waves have waited their turn; I am not expecting much.

Llokki
Guest
Llokki

Roughrider lol, they’re pretty horrible aren’t they. From the looks of it, 6:00am for PST. (https://www.blackdesertonline.com/news/view/67)

blackcat7k
Guest
blackcat7k

Roughrider 
If you purchase any package right now you deserve what you get. Wait for them to fix their nonsense before jumping into this one.

Roughrider
Guest
Roughrider

So if I purchase the travelers package right now what time can I play PST? Tonight at midnight? (Yes I’m too lazy to go look, or perhaps too scared after visiting the forums there yesterday)

Llokki
Guest
Llokki

Xijit Sarcasm Xijit? You should have just done what I did and turn off global/channel chat altogether. Not like there was anything valuable on it the past couple of days anyway—certainly nothing worth wasting energy (both game and mental) on. I was enjoying the game much more without it to be honest. It actually made the game more immersive.

Robert80
Guest
Robert80

Sorenthaz Robert80 SOLIDAge  Thing is, that the information on different portions of their own website about it was different.  That’s where they are getting in trouble from.
Where I am not affected beyond hearing people gripe… there’s a few good points among the complaints.  Yes, people didn’t read the entire list of what was coming with, because they saw information saying it was a pre-order package (and the URLs still had the term ‘preorder’ in them prior to yesterday.)
In short, they were extremely misleading.  It may not have been on purpose, but the letter of the laws on false advertising really don’t care about intent.  That’s why I expect some drama-hound to make a lawsuit.  I’m not happy about the idea, but I expect it.

Llokki
Guest
Llokki

Sorenthaz It was on the official forums (the “shitstorm” being bad). I know, I know, official forums are always a cesspool of trolls and white knights, but oh my god…after spending a few hours in them over the past couple of days, banging my head against a brick wall seems a more appealing proposition than taking part in the “discussion” there.
While the soft launch wasn’t the worst I’ve ever experienced, it wasn’t really the best either. Personally I was only affected by the pre-order item delay, and while I was getting a little impatient towards the end of the 24 hr mark, it didn’t really affect my enjoyment of the game. However, I can understand why some of the more hardcore players (the ones who wanted to race to the soft cap) were put out by the issues, particularly the server swap and resultant naming issues.
Regardless of whether it’s deserved or not, I’m glad they’re compensating players, as good press is invaluable. I have to admit though, I find the compensation the “confused pre-order buyers” are getting a little laughable…not in that it’s not enough, but that they’re getting anything at all. Considering their front page has all the info you need as to when pre-orders end(ed) and who gets into what headstart (and no doubt many media sites reposted the information), the only way you could miss it all is if you skipped everything and clicked straight through to the purchase. But hey, as I said good press is invaluable so hopefully this will soothe their egos.

Inoxe
Guest
Inoxe

Now their purchase system is failing – they card your card, but don’t deliver the game to your account!

On March 2 (day before launch), I was on the phone with my VISA card company (Bank of America) to authorize purchase of Black Desert Online. I had to spend a couple hours talking to various folks at BoA before I found someone who could observe and troubleshoot the transaction in real time. (Apparently BoA has an automatic block on at least some credit card transactions with Black Desert.)
The BoA staff authorized the transaction manually, so the $29.99 for the Traveler’s package was charged to me.  However, the Black Desert website hung up on “processing.” As a result, BDO never registered the purchase. The net result is that I’m $29.99 poorer, but I don’t have the game.

Naturally, I’m following up with BDO customer support, and maybe it’ll get straightened out eventually. In the meantime, I’m not able to play the game. 

My conclusion is that their processing and fulfillment system is full of bugs, just like the game, and just like their early access program.

Xijit
Guest
Xijit

It was horrible: I had to kiss away so much energy on responding to people asking when they were getting their items (“wait 24 hours before getting your undies in a knot”)
… Absolutely unforgivable, we all should get a full refund while keeping the game and pre-order item.

rottenrotny
Guest
rottenrotny

Haha funny stuff. Glad that they have a sense of humor.

I played for quite a while yesterday for the first time and overall I’m enjoying it.
The whole game feels pretty polished and there are tons of little things that really wow me. Like the climate, humidity and topography filters for the world map. lol what? Pretty awesome.
Gender locked classes is an off move, but since I don’t mind playing a girl I chose the Sorceress and that class is pretty kick ass… literally with multiple kick attacks.

Combat feels foreign if you’re attempting to use just the various keyboard combos, I elected to use the action bar.
The water effects look great. When it rains it actually puts water on the ground and everything looks wet.
The game is really, really pretty. It’s one of the nicest looking MMOs out now, I would say that it is considerably more detailed than say FFXIV. I can run with most settings maxed on my GTX970 at 50+ fps. 
I was pretty hesitant about the game but since it’s B2P I’m happy I purchased it.

A Dad Supreme
Guest
A Dad Supreme

I SURVIVED BLACK DESERT SHITSTORM ’16 AND ALL I GOT WAS THIS LOUSY CANDIDATE!

cures
Guest
cures

Robert80 SOLIDAge legal issues. sometimes i believe you guys are serious about that. like .. you missed some minutes playtime, hum? looking forward to hear from the awesome precedents …

cures
Guest
cures

this is how you handle stuff. 
knowing that all the hysterical, overreacting usual suspects  will eventually pay and play anyway.
sweet.

Sorenthaz
Guest
Sorenthaz

Saiga karmamule Yeah but people will complain about the smallest things.  So this isn’t surprising.  “Shitstorm” is definitely an exaggeration though.

wpDiscuz