Dungeons and Dragons Online tech woes continue a month after datacenter move

Cast your mind back to the long-ago era of “early March 2016,” during which Turbine moved Dungeons and Dragons Online to a new datacenter. Instead of much rejoicing over the upgrade, the move triggered bouts of severe lag for some of the game’s players.

Over a month later and seemingly little has improved. The situation has even worsened, as players are reporting that even opening up the store in DDO causes the game to crash. All of this is exacerbated by a perceived lack of communication from the studio, which has prompted the community to issue a plea for an official dialogue about the issues.

“There has yet to be one cohesive thread started by anyone in Turbine about this,” player Memnir wrote. “Please take the opportunity to tell us something. Anything. Even if it’s not news you think we want to hear — dealing with us in any capacity is better then an echoing and persistent silence.”

Community Manager Cordovan briefly addressed the situation on April 7th: “We still have work to do on Wayfinder and several other servers. We are currently in the process of working on a hotfix, and will use the downtime to deploy the hotfix and make some adjustments at the data center. ETA incoming but not ready yet.”

Massively OP has reached out to Turbine for a statement on the situation.

Source: Official forum #1, #2#3. Thanks to Jeff for the tip!
Update: A Turbine representative issued the following statement to Massively OP:

“We are well aware that some players are continuing to experience issues as a result of our recent move to a new data center. We have had teams across the studio working non-stop to resolve outstanding issues. Moving data centers is a very complex task and while we have made resolved many of these issues, we clearly have more work to do.”

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33 Comments on "Dungeons and Dragons Online tech woes continue a month after datacenter move"

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tarrith
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tarrith

“We are well aware that some players are continuing to experience issues”
Some…lol, understatement much?

OdinValhalla
Guest
OdinValhalla

Sorry to hear this, your bretheran over in LOTRO empathize. Seems you’ve had a worse go than we had but the data center migration wasnt pretty for us either. There are still people with Crashes and lag. Most of us in LOTRO were resigned to the effort being a mess given its Turbine managing the process. 

Good luck folks.

Amorey
Guest
Amorey

wanderv15 It may take sometime, it was not an ‘quick fix’ for LOTRO   but the fix eventually did come :)

wanderv15
Guest
wanderv15

Amorey Not “slightly better”, issues in Lotro were mostly resolved. I wonder why they can’t fix DDO.

wanderv15
Guest
wanderv15

VoySy Now Turbine actually does not exist. Think about it as a two WB teams supporting LOTRO and DDO.

wanderv15
Guest
wanderv15

RemRemi Typical Turbine producer, he looks like.At least Lotro is lucky enough to have Athine (Vyvyanne)

Winterfresh
Guest
Winterfresh

denhith LOTRO gets a lot of coverage, actually, considering how old it is. There was a lot of buzz last year with the former Turbine employee posting his experiences at the company, coverage about recent the server merge and canceled datacenter move, Justin regularly waxes nostalgic for the game… you can be sure there’ll be coverage when the Company finally gets to Mordor or Turbine shutters its doors, whichever comes first.

Jack Pipsam
Guest
Jack Pipsam

Turbine is shooting themselves in the foot by not keeping an open dialogue.

Tethyss
Guest
Tethyss

Based on comments, it sounds like they just don’t have the resources to handle this kind of thing.

pcgneurotic
Guest
pcgneurotic

TJFrenchJr Yeah, this is true. I was trying to make it easy for my imaginary turbine readers there. :D I think most people would vote for Forgotten Realms, although it might be fun to do a Greyhawk setting, with occasional modules set through some magic portal to Ravenloft land. :D Eh, who am I kidding, 5e FR would be the most likely candidate.

TJFrenchJr
Guest
TJFrenchJr

From atomicmew, license is up in less than a month.
May 13, 2016. http://www.courthousenews.com/2009/08/26/Atari.pdf

TJFrenchJr
Guest
TJFrenchJr

I’m with you about an update, except ebberon. That world was a bad idea when they did it, and it is a worse idea now that it’s dead (the setting).
Releasing a well known ip like dnd on a brand new world like that was a horrible idea. They had so much established lore over multiple worlds. Plus they built on 3rd edition. So, in short, they built a video game based on a system that got revamped right away (into 3.5) and in a world that the publisher of the pnp then abandoned.
We are lucky a game is even still around honestly. Thank god they went to forgotten realms.

quixadhal
Guest
quixadhal

Sadly, this is all too common.  It’s been shown, time and time again, that MMO publishers don’t really make any effort to keep the community involved in their product.  They seem to think that it’s enough to just rake in the cash,and when something bad happens, maybe if they ignore it the players will forget about it and stop complaining.

Well, that does happen.  The players forget about it and stop complaining after they leave the game.

pcgneurotic
Guest
pcgneurotic

I love DDO. I’ve been playing it off and on since it was Stormreach and came in a box. It’s had ups and downs, mostly ups, IMHO, but I have to say that I wouldn’t mind seeing it come to and end in its current incarnation. In its place, I’d like to see a really modern, updated version — ‘DDO 2.0’ kinda thing. Keep the Ebberon setting, keep the ‘Somewhere around 3’ ruleset (although I’d doubt that would happen), but really pump the textures, modelling, animation and mob AI, etc. DDO has some of the most arthritic wallflowers for humanoid characters I’ve ever encountered, and while I love them all, I do think the whole game needs a gigantic boot up its arse.

ddocentral
Guest
ddocentral

breetoplay “made resolved?”

sciencestick
Guest
sciencestick

I can’t imagine squandering a D&D IP lisense to the extrent that Turbine has.

There’s a LOT more than lag to this they have been suspiciously silent, the only person communicating is Cordovan (he’s the forum
moderator NOT a Dev) for the last month. The games continued existence appears to be in doubt. And no one including Cordovan will reassure the
players on that score. The D&D
IP License expires this year, no future content is being discussed, the
annual Producers letter left off anything past the next update. The
Players council has almost no new content in review. PC members have even
expressed concern that there doesn’t seem to be much going on.
 
Players
are reading all that writing on the wall and coming up with rampant
speculation… Cordovan locks thread after thread that asks for
reassurance. At best they are dropping the PR ball completely and failing to realize how their own optics appear to the player base.

TJFrenchJr
Guest
TJFrenchJr

Thanks again for covering this MOP. Linking it to the main forum, we got the lead mouthpiece developer to state clearly that the data center is causing the lag. That is a huge win for the community. We have been doing useless traceroutes and reboots for a month now, while being told we needed port forwarding and better isps.
Developer Protip: When public zones or instance zones full of people all over the world are lagging independently of each other, it’s the server.
Godspeed fixing it. Next is the developer update that was proposed every quarter. We have no idea what the rest of this year holds for ddo, because no one has told us (only the first of the four ever saw the light of day). I’ve seen hints of fighter kensai overhaul and umberhulks. Nothing concrete though. Give us reasons to stick out the lag. We are begging you. The alternative is neverwinter. *shudder*

schlag sweetleaf
Guest
schlag sweetleaf
RemRemi
Guest
RemRemi

The biggest problem is the producer Severlin, he is by and large a incompetent martinet who after being busted for lying to the player community so many times now is terrified of looking bad.

denhith
Guest
denhith

TJFrenchJr I’m also glad this is getting more coverage.  I was under the impression that Massively simply didn’t want to cover the ongoing issues at DDO and LOTRO–issues that have been persistent for months.  And while some fanboys/girls will insist that everything is fine and that only “some” people are having problems, the truth is exactly the opposite.  I know so many people who simply stopped playing (LOTRO) and canx their sub instead of relentlessly submitting bug reports and dealing with the performance issues.  

Remember when Frelorn (CM) was boasting a few months back about how awesome the new hardware and datacentre was and how really LOTRO only NEEDED 2 servers (because the hardware was THAT awesome)…but they allowed 10 because “we care about the customers”.  Look where we are today…they lied about the EU ever getting their own datacentre and the game is barely playable during peak times across several servers.  Turbine RIP

DarkWombat
Guest
DarkWombat

CastagereShaikura VoySy He didn’t ONLY mention f2p.

DarkWombat
Guest
DarkWombat

I remember when I used to love Turbine. When was that? 2008?
They are not what they used to be. WB perhaps?

CastagereShaikura
Guest
CastagereShaikura

VoySy Don’t blame it on the f2p model because it really is a bad one. Turbines game were fun a long time ago.

solipsis
Guest
solipsis

They put alot of money into killing this game :(

TJFrenchJr
Guest
TJFrenchJr

Thank you for covering this. It really is bad. Raids are horrible right now. Public areas can trap you work lag. Their reply, while nice because they officially confirm the lag is related to the datacenter move (finally), it still sounds like they have no ideas. Keep in mind, all their games that made this move are having similar issues.
As for ddo, my entire guild cancelled subscriptions for the time being. We cannot play the content we pay for, so why pay for it? Up until a week ago, turbine was saying the lag was the fault of each players own connection. It’s pretty much been the pr equivalent of pointing a loaded shotgun at their own feet and pulling the trigger.
I hope they fix it, and soon. Black desert is mighty interesting and sota is right around the corner… For me at least.

breetoplay
Guest
breetoplay

I’ve updated with the statement Turbine issued to us today:
“We are well aware that some players are continuing to experience issues as a result of our recent move to a new data center. We have had teams across the studio working non-stop to resolve outstanding issues. Moving data centers is a very complex task and while we have made resolved many of these issues, we clearly have more work to do.”

VoySy
Guest
VoySy

Turbine fallen off a cliff since severting ties with Codemasters and going Lotro F2P move. 

While they got bit of cash influx it seems when WB took over and F2P transition took place, worrying quality and design issues were already present then. As time passed they were going into ground at increasing pace.

Sadly today’s Turbine and one from ~2010 or before is just very very diffrent.

Snky
Guest
Snky

Turbine as a company went into maintenance mode as soon as the last LOTRO contract was signed. It makes me sick to see them sodomize two of the most important IPs in fantasy this way.

paragonlostinspace
Guest
paragonlostinspace

Greaterdivinity Catch a break? They can’t really catch it when one if they’re not even fielding a team honestly. I’m serious here, they come off like they’re working from a budget supplied by the parents of a local little league team. You know the old fund raisers for uniforms, t-shirts and after game pizza parties level.   

Every time they make any changes anymore whether it’s LotRO or DDO, things go down the crapper because they don’t have the cash flow to have the team or hardware to do job correctly at even a minimum level of acceptance. I’ve completely written them off, WB is just getting what cash they can out of the IP’s with the least amount of ongoing investment. :(

paragonlostinspace
Guest
paragonlostinspace

Turbine needs to get WB to give them some cash so they can start doing their job at the “minimum” level of professionalism. Because it’s been some time since Turbine has even operated at that level. :(

JimGriffiths
Guest
JimGriffiths

Turbine has been going downhill the past few years and continues to plummet. The fact is since Warner Brothers took over Turbine has became a sinking ship.

Amorey
Guest
Amorey

LOTRO has also experienced similar issues  for some players in the past two months  – things appear to be slightly better in LOTRO at the moment and we did have some communication . Sending the DDO player all my sympathy  , hope  you can go back to some kind if ‘normal’ soon :)

Greaterdivinity
Guest
Greaterdivinity

Turbine really can’t catch a break when it comes to the tech side of things, it seems : /

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