Perfect World has laid off under 30 employees, 'no impact' on MMOs

This has been confirmed. See the end of this post for the statement.

We've had multiple reports this week that PWE has laid off an unknown number of employees from its MMORPG teams and substudios. At least one appears to have been Community Manager @LaughingTrendy, who worked on multiple PWE games, including Star Trek Online.

Former STO Community Manager (and Massively-that-was alumnus!) Brandon Felczer seemingly confirmed the nature of the departure, tweeting, "They are insane for doing that to her. What a loss to their communities."

We reached out to the studio last night; PWE has confirmed to Massively OP that it will have a statement later today, which doesn't sound good. We welcome additional information from those involved; tipster anonymity will as always be protected. Our sympathies extend to everyone affected.

With thanks to David for the initial tip-off.

Update: PWE has issued the following press statement to MOP:

“This week, Perfect World Entertainment did experience a reduction in staff of under 30 employees. Perfect World employs thousands of people from all over the world and decisions like this are always difficult. However, we are incredibly grateful for the contributions of those individuals impacted and will do our best to help each of them through this transition. This reduction in workforce will not impact any of the games published by Perfect World Entertainment.”

Meanwhile, across the hall.

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39 Comments on "Perfect World has laid off under 30 employees, 'no impact' on MMOs"

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Flotsam Jetsam

Just so I get this straight:

STO had one of the biggest years in history and....they're laying of @LaughingTrendy.

https://www.arcgames.com/en/games/star-trek-online/news/detail/10364703

"7 Years Strong!

Star Trek Online has just reached its 7th Anniversary, and has now had a run equal to any of the Star Trek television series!
I know that before the launch of STO, way back in the winter of 2010, the whole development team hoped the game would have a long life, provide incredible adventures, and bring the Star Trek community together around new story lines in their favorite galaxy.
Simply reaching this milestone is amazing, but I’m proud to announce we also had the biggest year in the history of the game while hitting that mark.
This achievement just goes to show that Star Trek Online has one of the best communities gaming, and that the Star Trek universe is as strong and vibrant as ever.
"

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Cassandra Drake

They laid off the 30 people left in the company that still knew lock boxes are a really shady thing and the same as scratching a lottery ticket. Plan for 2017 moar lockboxes and p2w

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mysecretid

Not comforting.

I was really kind of hoping that PWE had got past making dubious decisions. And Laughing Trendy was an exceptional Community Manager, in my opinion. I'm sure most of you can imagine how peculiarly difficult it can be navigating 50+ years of outspoken Star Trek fans.

I hope somebody good hires LT quickly!

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Shiro Madoushi

Who got laid off at Trion Worlds today?

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StonerMk2

WTF how do you layoff @LaughingTrendy!? That woman is an amazing CM! Hopefully she'll get picked up soon.

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Sorenthaz

Same was said of Elrar at Trion.

CMs are the most expendable members of any game studio, unfortunately.

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starbuck1771

Correct when it comes down to it the community team is more expendable then the game developers.

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Jon Sleeper

On the other hand, Cryptic itself just listed their openings on Facebook. https://www.crypticstudios.com/openings

capt_north
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capt_north

Drive-by endorsement for @LaughingTrendy: if I were running a game, I'd be recruiting her like she was cleric and I was on my last hit point. Coherent, professional and engaged with the community, she's a coup for the company lucky enough to land her.

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Darthbawl

MOP (and specifically this article) was mentioned/linked on a Twitch stream earlier today, someone playing Star Trek Online. Sorry, can't remember who the streamer was. LOL

kofteburger
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kofteburger

Perhaps PWE is about the acquired by Columbus Nova.

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mysecretid

Perish forbid!

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Greaterdivinity

DO NOT FIRE ON FRIDAYS! Do these companies have no trained HR staff? Because you never fire on a Friday, you fire on a Thursday.

Bummer to hear, hopefully it didn't hit any of the actual development teams for games, specifically Cryptics games. Can't say I've ever been impressed by PWE as a publisher though, and I doubt this will improve their performance in the slightest : (

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Legend Of Vinny T

The timestamp on Trendy's goodbye tweet is from yesterday, so it looks like HR did the deed on Thursday. It's probably just taken until this morning to get from "This person is no longer employeed by PWE" to "PWE was hit with a round of layoffs".

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Bryan Correll

Are you crazy? You never fire on Thursdays. If you do that the other drones will get even less work done on Friday than usual.
Edit: You specifically have to fire at the end of the work day on Friday.

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squidgod2000

The Bobs disagree:

comment image

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Totes McGoats

😟

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teppic

PWE has an appalling attitude towards the community. Only Trion's worse :p

They use volunteers for their forums to moderate who I've seen trolling and using pretty shitty behaviour on reddit.

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BalsBigBrother

It is sad that customer service, support and communications always seem to be the first ones out of the door when it comes to cost saving by companies. Says an awful lot about those companies I think and nothing good either. /sigh

Best of luck to anyone affected by these apparent layoff and I hope you all find something to move onto without too many issues

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squidgod2000

It's because they deal in intangibles. Good CS doesn't have a column on the balance sheet.

My organization works in a similar way—we're a non-profit, but if your department isn't making money, you're on the chopping block. Some departments that are vital face cuts because their importance can't be quantified the way that money can.

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johnwillo

I worked support for a company with a very buggy product. Mandatory 55 hour weeks helping people use the product that they had bought. After a year, a VP came to our site and explained that we wouldn't be getting raises, bonuses, or more headcount because, we "didn't contribute to the bottom line." I left that company as soon as I could.

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mysecretid

Sometimes, the most valuable thing you can withhold to make a statement is yourself. I'm glad you got out.

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BalsBigBrother

Squidgod2000, Yeah that is probably the case. As with many intangibles don't miss your cleaner until you a knee deep in the poop and rat are chewing on your toes /sigh

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bobfish

If you're forced to make cuts to keep the game going, would you rather they lost a community manager or a content designer or a programmer... no one lays these people off because it is fun, and it is always a difficult decision to make, but sometimes cuts have to happen.

On the flip side, I hope everyone affected by this finds new works soon.

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Nathan Aldana

I'd say both are a bad idea. Look at wildstar, their lack of decent PR managers led to their devs making so many checks their mouths couldnt cash that nobody ended up satisfied with the product.

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BalsBigBrother

Yes I am aware sometimes cuts have to happen and have been on both sides of that particular fence in the course of my lifetime.

I still find it sad that customer support is apparently always seen as some disposable entity that can be managed without professional input rather than something that should be seen as an integral part of the business.

It always seems easy until you are the poor sod that has to take on those responsibilities in addition to your normal duties.

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Xijit

Wonder how Runic is holding up ...

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Damon

It says something about a company when they think the bridge between their customers and their developers is the most disposable employee.

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squidgod2000

the bridge between their customers and their developers

AKA the face of the company, as far as the customers are concerned.

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Leon Andrews

No, Not laughing Trendy She was a great CM. SAD PANDA :(

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Hostagecat

This year is shaping up to be horrible for MMOs and there fans.

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Lethality

Why? I think it's shaping up to be the best year in a long, long time.

I'll never understand why it's necessary to report on "rumors of layoffs." If at all, wait until it's in confirmed.

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Tanek

There are times that the confirmation or announcement from the company would not appear without reports beforehand. I am not saying it is always a good thing to put the pressure on by posting rumors, but as long as it is labeled as such and has at least a reasonable but of info to back it up. that is sometimes what news sites should do.

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Wolfyseyes

Particularly when it's a company the size and scope of PWE.

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