The Daily Grind: What makes an MMO community toxic?
I sincerely do not envy the task of MMO studios and community managers when it comes to wrangling their crowd of diverse, fickle, and often very loud-spoken players. Trying to communicate and guide passionate fans is a neverending task, with the accomplishments of one day being instantly erased at a perceived slight the next.
(As an aside, I love it when a dev refers to the community as “passionate,” because it’s almost always code for “more hot-tempered and irrational than a badger in a paint shaker.”)
Lately I’ve been thinking about how some studios seem to do a better job encouraging their playerbase to be civil and friendly (comparatively), while others seem to reign over a prison riot full of flaming posts, incomprehensible swears, and sheer contempt for fellow gamers.
We all can think of a game that seems to fall into the latter category, so my question is, what makes an MMO community toxic? Are there certain types of games that seem to attract malcontents? Is it a failure on the part of the CM team? What do you think?