DDO bug reportedly wipes out players’ inventories

Some players in Dungeons and Dragons Online are complaining that a rather nasty bug is wiping out years of “hard-earned” inventory — and saying that Standing Stone Games is unable or unwilling to help.

The bug concerns the game’s reincarnation system, which allows players to reroll their character in exchange for more build points and other advantages. However, some players assert that when they have gone through this process a certain way, the game got rid of all inventory on their character (which is obviously not part of the whole deal). To further compound the problem, help tickets have gone unresolved because the CS agent cannot see what was in the player’s inventory prior to the wipe.

An extensive forum thread is documenting some of these players’ struggle with the situation and their frustration with the lack of assistance from the studio. “Our crappy little stack of past lives and gear and tomes is our reminder of where we come from and how far we have ventured,” one player posted. “As it so happens it is also a neccessary MEANS to play the game on higher difficulties and for some it also is equivalent to invested real money.”

Source: Official forums. Thanks Anon!
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32 Comments on "DDO bug reportedly wipes out players’ inventories"

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Maggie May

The only time when I had to deal with inventory loss was when I played on second life (2009?) and it happened after a game update. What a sick felling that was to find pretty well all my stuff gone. In a world where stuff was everything . After a period of time, maybe week or two,I had most of my lost inventory returned, but inventory loss was fairly common at that time.

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Maggie May

I remember there was a process you had to go through to get your stuff back, which didn’t work, so I was pretty surprised when a few weeks later most items were returned.

Mewmew
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Mewmew

If they didn’t find a way to return my stuff, I’d never ever give them a cent of my money again.

This should be a high priority, not just as a bug to find and fix but I am talking about finding out what people had and returning it to them.

I find it hard to believe they really don’t have some kind of inventory tracking, backups, logs, something where they could see what it was these people had.

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Hirku

That DM sure is a jerk.

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Melissa McDonald

Ah, that would be the point where you log off and uninstall, never to return.
Not a permissible, or forgivable bug, that.

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Darthbawl

So this is not a feature? :P j/k I’d be pretty miffed if this happened to me but as mentioned by GumpsGang, sounds very rare. Of course no level of rarity matters when it happens to you.

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GumpsGang

True, not the best feeling. I got hit once in ESO with an inventory bug clearing out my bank just after launch. That was a much more widespread bug, but the damage was very limited as I had only been playing for a week.

Because of their relative rarity, I don’t feel most MMO inventory bugs get reported as news unless it a widespread issue. I was a little surprised to see this article with the limited sourcing.

However, I like the topic. What other MMO inventory bugs/tragedies can we as MMO player recall?

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starbuck1771

What these other company’s need to do is ask Blizzard how they deal with Inventory data. I will say my account has been hacked from China many times between 2004 and 2012 yet they were always able to fully restore my inventory. So I think they use a database that logs everyone’s inventory. Why SSG wouldn’t have one for DDO is questionable.

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GumpsGang

They do have a log that CS can access to restore items. The issue was that the reincarnation process deletes the original character (along with the log apparently). The patch they put in recently added the ability for them to track inventory after the character has been deleted. Until they figure out what’s happening to those few people, at least they can now restore items post-reincarnation.

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GumpsGang

Justin, I’m a bit disappointed in you. You can tell by the comments here that information has been left out.

For the few players affected, my heart goes out to them. However, this article makes it sound like a widespread issue. SSG has communicated about this. Part of the issue is it’s so rare, they can not recreate the circumstances. This has led them to add a special way to track inventory during the last patch.

@DDOCast has a good discussion on this with tips on how to possibly avoid the issue when talking about the patch notes.

Please, if you are going to kick a little game when it’s down, at least provides a full perspective. Obviously, I’m biased by my love for what I feel is a very underrated game.

@GumpsGang

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donvweel

This bug is very rare, and can be guarded against if you are reincarnating. Here is the DDOCast that has some discussion, the main topic is leading a guild which is also interesting. http://www.ddocast.com/2017/05/ddocast-474-leading-a-guild/

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Tobasco da Gama

Plus, you know, there truly isn’t a way to restore data that no longer exists. If SSG had that technology, they’d be raking in the dough in the data recovery business.

I mean, yes, there are almost certainly database backups, but those most likely take the form of full dumps. So, do you tell a handful of players that you’re sorry for their loss but they’re going to have to just suck it up, or do you tell ALL of your players that they’re going to lose all their progress for the last 24 hours? Pretty easy decision, IMO.

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Hirku

It doesn’t have to be widespread. Just one incident like this, and especially the dev’s response to it, can be enough to erode trust. I myself wouldn’t be inclined to stick around to be the next rare case, let alone spend $.

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Tanek

I agree the post could have been clearer in the apparent extent of the issue, but while the actual number of players to have this happen may be small, the number of players concerned about it seems to be much bigger. Especially since I am not sure there has been any written response to the question of what can be done for affected players.

If the last patch added an inventory tracker, I missed any mention other than here:
https://www.ddo.com/forums/showthread.php/487061-Update-35-Patch-5-Release-Notes#post5980506

But what does this actually do for the affected players? Will it let SSG know what was in the inventory so they can replace it? Will it just look for the problem so it can be tracked and fixed?

I understand that some bugs are difficult to fix or even reproduce if they are rare. And I am sure SSG understands how this impacts players, even if they are not directly hit by the bug. But if people start to think that every TR is going to be a roll of the dice on losing all their work, that could have an impact that goes well beyond the small number who did lose everything.

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Loopy

Is BDO considered to be underrated? From what i hear, it has a fairly healthy population, people who play it are enjoying it for the most part, and there is definite development cadence going on. What would bring it out of the “underrated” label?

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Schlag Sweetleaf

.

bag of devouring.png
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starbuck1771

Ah the Monstrous Bag of Holding :P

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Schlag Sweetleaf

9) Bag of Devouring

Although frequently thought of as a (cursed) magical item, a bag of devouring is in fact a creature, albeit one living in another dimension, whose mouth just happens to coincide the bag’s opening. So not only do players lose what they stick in there — which can include magical items like potions, magical rings, and most especially sweet, sweet gold pieces — if they put their hands in there to try and find something, the bag-creature takes that as a sign dinner is served. And it’s not like this thing just bites off hands; the bag opens wide and tries to devour the poor bastard whole. If he’s successfully eaten, the dude is digested within a single round. So not only does the player lose his character, he has to tell people he fought a purse and lost.

http://io9.gizmodo.com/the-12-most-obnoxious-dungeons-dragons-monsters-1628502769

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It Didn't Take

With as low as DDOs player base already is, this could potentially be the final nail slowly driving into place.

Tizmah
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Tizmah

SSG support is very slow. It took them 3 weeks to get back to me on an issue with LOTRO. I’m not sure they are a very dedicated studio at the moment.

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GumpsGang

The community manager spoke about what is happening with support a bit ago. They were just bringing up a new support team when they got hit with the PayPal store issue followed by other payment system issues. They got overloaded with tickets. I’m not sure where things are now in terms of delays.

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McGuffn

You can make this problem going away by announcing a new new Everquestesque progression server or that Diablo style seasons are coming to ddo.

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rafael12104

So, are they trying to drive their own player base away? Is this their way of shutting it down? Because seriously, silence keeps you going down that path.

SSG, say something!

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GumpsGang

They have, the community manager explained.

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Sterling

Well that’s a bigger oops than I expected

Sykes
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Sykes

If anyone from SSG is listening, maybe the character copy system for Lammania’s testing server can be re-purposed as a quick fix until this is sorted out? Initiate a character copy to Lammania before each TR, to serve as a record of items/tomes/etc. for customer service.

Really want DDO in the news, but not like this. :3

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Jack Pipsam

Silence won’t do SSG much good in these cases.

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Paragon Lost

Ouch, nasty bug. Sounds like it could be potentially crippling for more established characters. Standing Stone better get it’s act together on this and do what’s right.

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BalsBigBrother

Yeah that is a game ending and never playing a SSG game ever again bug all right. Hope the folks affected can get a satisfactory resolution asap

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Paragon Lost

What I’m hoping is that Standing Stone will surprise us all in a good way and communicate clearly and even if in doubt replace gear. They need to stop alienating customers if they want to stay in business.

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starbuck1771

Well the way I see it is if they know that the bug is due to reincarnation then deactivate it til it is fixed. Also if the players know that the bug is in said system then they can’t blame SSG if they knowingly use it. That’s the same as shooting yourself in the foot with a loaded gun.

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GumpsGang

I believe they need to see the bug happen again with the new tracking code active in order to find the issue. Apparently, it’s so unusual and rare an event, they have not been able to recreate it in-house. At least they now should be able to restore items if it happens to someone again.

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