ArcheAge’s CM Celestrata is promoted to associate producer

There’s been a reshuffling in Trion Worlds’ ranks this past week, as ArcheAge Senior Community Manager Seraphina “Celestrata” Brennan announced on the forums that she has been bumped up to become the game’s associate producer.

“I’m really happy to let you all know that I’m your new associate producer,” Brennan said. “I’ll be joining Khrolan and Amary on the production team side of things, so don’t worry that someone’s going to go somewhere. You’ll still see me posting on the forums and Reddit too, though perhaps not as much as I use to. My time is going to have to go towards behind-the-scenes work and planning, after all!”

Taking over for Brennan as senior CM is Joe “Muzzy” Brogno, who transferred over from the Atlas Reactor team back in June.

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28 Comments on "ArcheAge’s CM Celestrata is promoted to associate producer"

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Lord Zorvan

((Do that again and you’re done. Love, the mods.))

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P3lli

I’ve read all the AA scandals and I can say Celestrata its wayyy far from being a professional. Maybe she indeed deserved it and I should say congrats, but for me this promotion tells me that Trion its still like a gruyere.

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Sorenthaz

Yeah, when I look around Reddit and see this as the most upvoted thread discussing the promotion: “So… this just happened. The entire community calling for her head and she gets a promotion. GG Trino”

That probably means she wasn’t well-liked. Glancing through that thread it sounds like there were a lot of gripes with how communication (or the lack thereof) was handled since Scapes left. Among other things she did that didn’t resonate well with people.

As for the official forums I can’t even find a thread where people are allowed to respond and react to the announcement, lol. So the community’s response seems to be a big ‘why?’

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Shiro Madoushi

I think the biggest thing I noticed from Celestrata and most of the Trion team was a total lack of empathy. Sometimes they would even get on the livestreams and mock or laugh at people having issues with the game.

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Sorenthaz

That’s fucked up if that’s true. I largely stopped watching Trion livestreams after Elrar left but would occasionally poke in to see what’s up (since I haven’t bothered to unfollow their Twitch), and would sometimes see the stuff with ArcheAge. The vibe I got from seeing interviews and so on with Celestrata was that it was way more tightly controlled and PR heavy.
In comparison Scapes was more open/honest and sort of just like ‘yeah we hear you and we know it’s rough but we’re trying to do what we can’ – that’s the general vibe I got at least. Then ofc before Trion started going heavily downhill the streams were much more open, informative, laid back, and fun.

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enamel

Grats to Seraphina, hopefully it is a nice promotion. Being the punching bag errr I mean CM for AA sounds awful, moving to production seems like a great move.

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Toy Clown

I used to love ArcheAge so much! Release in NA slowly killed that love over the period of a year and a half before I finally walked away from the game.

I remember Celestratra coming into Trion staff around the time I left, and thought she brought a positive note to a horribly toxic community. I’ve always admired her and I wish her luck in her future endeavors, and of course a big grats! :D

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Cindy M

I’m so happy for Brennan, congratulations and good luck on your journey. She’s come pretty far and I’m sure this is just the beginning. <3

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Sashaa

Considering all the work usually done by CMs behind-the-scenes, I guess that’s a good thing.

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Shiro Madoushi

ArcheAge has almost hit rock bottom already. I guess it can’t get much worse from here. Celestrata might have been great at LoTRO, but it seems her time at Trion has not done her any favors. I don’t know if it’s because Trion that has her hands tied or what. The players are very angry at how the community has been treated and the direction of the game. Many fingers have been pointed at Celestrata.

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agemyth 😩

The players of ArcheAge are always very angry at how the community is treated. They were before Celestrata and they will after.

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Sorenthaz

Given how the game is largely treated and Trion literally just puts the blame on XL Games or else goes ‘suck it up’ (if not apparently outright deleting threads/posts), I think the community has every right to feel very angry. ArcheAge could be so much better if it wasn’t ruined by greed, not to mention Trion went against most of their claims/promises way back when and largely just shrugged their shoulders and pointed at XL Games for the blame.

Zander
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Zander

Gratz, now could you please westernize the game, make it skilled based instead of best in slot? The rest I can tolerate or negotiate. I’ll come back I swear!

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Utakata

A bit of a history note: She used to write for Massively-that-was. :)

Bree Royce
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Bree Royce

Indeed she did. And when our timelines overlapped way back when, I never found her to be anything but honest, ethical, and professional – and she cared more about our community than most folks will ever know. The fact that I just had to clean up people in our comments intentionally misgendering her really tells you everything you need to know about what she was up against in most gaming communities, ArcheAge’s toxic bog especially.

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Tobasco da Gama

Good for her! Celestrata is a smart one, so hopefully the producer position will put her in a better position to advocate for the players than the CM role allowed.

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Paragon Lost

Not a fan of AA and how Trion has handled it from pre-launch to post launch. That said, I am a fan of Seraphina. I feel though that she’s wasted on AA, wish her continued luck at helping turn around AA though.

camren_rooke
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camren_rooke

So much agree.

And maybe come write a guest article or two for a mmo online news site every now and again.

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Mikka Hansen

Everything wrong with Trion in one headline

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Paragon Lost

Need to explain your rather vague comment, I’m not tracking your point.

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Mikka Hansen

ok, lets try with this, hopefully it’ll be clearer

– a highly unprofessional, vengative CM with a penchant for treating her community like shit
– Trion

match made in heaven

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Paragon Lost

Interesting, that wasn’t my experience with her over at LotRO. Thanks for being more clear though as to why you said that.

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Mikka Hansen

I have heard that a lot. While I personaly find hard to believe that people can really change that much, I can effortlessly imagine that working at Trion can be a corrupting experience

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Daniel Miller

Really cant support her or AA anymore. Everything from launch, patch note, glitch and so on. Trion knew aabout and they never corrected anything for months. Most current 3.5 patch. It was known in 3.5 KR that the making packs was bugged fixed in 3.7.

What did trion do. Lets not bundle the patches together. Instead, lets cause headaches among our player base.

One example after another, this the most recent. I will congradulate her if she does end up like her mentor Scapes. At least he took information in hand, vs a trion robot who only stated what her company told her she could.

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life_isnt_just_dank_memes

What’s the title description for CM at ArcheAge? “Must be willing to say a thing that is in direct opposition to an action that the company performs. Must then defend company’s words not matching actions with an easy wink and a smile. Must thrive in work environment where treating customers with contempt through actions but not words is not only acceptable to you as a person but enjoyable.”

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rafael12104

Well, she deserves it given everything she has had to do over the past what… couple of years in support of AA and Trion.

Gratz!

camren_rooke
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camren_rooke

Grats!

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odin valhalla

I recall when she did a GM chat on LOTRO people gave her a bunch of shit it was sad. Its great for her but more importantly great for the industry. When we see people get promotion based on merit, that’s good for everyone regardless of gender, race or age. To bad she got stuck with Arche Age though, LOL I suppose every silver lining has to have an edge of pain.

wpDiscuz