Bungie denies Destiny 2 community claims that third-party apps are triggering PC permabans [Updated]

We’ve updated with Bungie’s latest statement at the end of this post.

It’s a classic case of he said, she said: the MMO edition.

Following yesterday’s rollout of Destiny 2 on the PC, players have flocked to the official forums and Reddit in consternation. The issue? Apparently, some folks claim that the use of certain third-party apps has triggered account bans despite Bungie’s never having expressly forbidding the community from using such programs. Even worse, players who receive a permaban in this fashion cannot appeal their case to the studio.

Some of the alleged programs that are causing these issues include OBS, XSPLIT, Fraps, Mumble, Discord, MSI Afterburner, and EVGA Precision XOC.

Despite the rising outcry, Bungie denies that this is the case. “We do block programs from pushing their code into our game,” PC Project Lead David Shaw tweeted. “Most overlays work like that. We don’t ban for that tho. That’s internet BS.”

This claim was backed up by a community manager on the forum who said, “Third-party applications that aren’t compatible with Destiny 2 may cause the game to not run but won’t result in a ban.”

Source: VG247, Twitter
Update: Bungie has made a new statement clarifying just who’s been banned and why.

We have seen lots of questions about bans being issued in the PC version of Destiny 2. To provide some information, we would like to share some facts. The following is true: Destiny 2 cannot automatically ban you, only Bungie can ban a player after a manual investigation. Yesterday, we banned approximately 400 players on PC. Bans were applied to players who were using tools that pose a threat to the shared ecosystem of the game. We did not (and will not) issue any bans for the use of overlays or performance tools, including Discord, Xsplit, OBS, RTSS, etc. Information on using third-party applications can be found here. We are overturning 4 of the bans that were issued during the PC Beta.

We are committed to providing an experience that is fun and fair for the millions of players who have joined us in this community.

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67 Comments on "Bungie denies Destiny 2 community claims that third-party apps are triggering PC permabans [Updated]"

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Bannex

Destiny is taking its pc launch seriously and not allowing the things that plague all other fps to mess with it? The horror!

Estranged
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Estranged

I know, right?

It is almost like they have been making these games for almost 2 decades.

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Kickstarter Donor
NeoWolf

400 less cheaters in the world.

Of course they are crying foul, they got caught.
Bungie bans are PERMANENT because they are that checked and sure. Good on them I say.

Estranged
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Estranged

400 out of millions, oh the humanity!

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rafael12104

Well, I feel a little better, at least. :)

Bree Royce
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Bree Royce

We’ve updated the post with Bungie’s latest statement on the issue.

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Dug From The Earth

Apparently even the NVIDIA overlay is causing this issue.

Its a pretty big cluster flop on bungie’s end.

deekay_plus
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deekay_plus

you might wanna check the updated statement.

i think it’s stupid to lock out typical overlays but if these idiots even used them they’d know they don’t work on this game anyway. >>

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Dug From The Earth

Bans have been a popular thing in games in the last year or so. So much that most people who deserve the ban, dont deny that they were cheating/hacking/botting, etc. They still rage against the company/game/devs that banned them however (making for some great, fun reading)

This time around, large numbers of players are completely denying any use of hacks/cheats/etc programs.

Its this difference that makes many think something is up, and that Bungie is outright lying to the public about things to keep this from becoming a huge PR “Ooops!”

For bungie to post the newest response, about only banning 400 people (there are more than 400 people on the forums claiming to have been banned), seems like it could be complete load of BS just to paint bungie in good pr spotlight.

Is there a chance that bungie is correct, and that nearly everyone who got banned, is trying to deny it and act innocent? Absolutely. That saying however, the easiest answer, probably is… is more fitting in this case. It makes a WHOLE lot more sense that this is Bungie’s screw up, causing large numbers of people to be upset and confused (as they are), than it is for all these “cheaters” to suddenly change their behavior, mindset, and attitude and react as an entire group the way they have been.

deekay_plus
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deekay_plus

ofc it couldn’t be a cheat app forum users brigading and making multiple accounts right? cuz that would never happen.

and you took a poster count of how many are claiming to be banned? 400 people brigading about the same thing can look like alot on a forum,.

and no the nvidia overlay is not causing people to be banned or else everyone running nvidia hardware would be banned ayyyyy lmao.

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Dug From The Earth

Yeah, I should have been specific in my original post. Ive seen others reporting that the nvidia overlay was all they were using when they got banned. (including a friend on my bnet list I was grouped with). I dont have first hand info that it was… which is why I said “apparently”.

I couldnt personally tell you first hand if it was the cause, since it didnt happen to me. I wish I had your level of certainty about things though, so I could stand behind conjecture with a confident and whimsical attitude.

(and fyi, not everyone using nvidia, turns on their overlay, or uses it if its on. Many gamers disable it because its annoying. And if its a false positive glitch in bungies cheat detection, it wouldnt flag it 100% of the time either. Thats how fuzzy logic works.)

deekay_plus
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deekay_plus

if you’ve got an nvidia card and using geforece experience at all it’s effectively “hooked in” to teh game. except it doesn’t, as it’s at a hardware/driver level of “hooked in” which is why they can’t block it like they can stuff like even fraps which fraps generally evades shitty anti cheat that block pretty much everything else.

anyways it’s pretty obvious at this point that these people either had reseller keys or were legit cheating, so blaming overlays that don’t even hook into the game in the first place is silly. blaming nvidia geforce is just adding to teh silliness.

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Utakata

Mumble? o.O

…I assume if you have this software turned off it won’t be causing an issue? (I only use it when raiding with my Gnome guild…which is hardly ever, as I don’t raid that much.)

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Dušan Frolkovič

I would expect that only the mumble overlay will have potential problems, not Mumble itself

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Eliandal

Checking in on our mumble server, currently 27 people playing D2 and ‘mumbling’! Chatting with a few friends who do play – they’ve had no issues with mumble itself, and none have been banned

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Utakata

Thank you for looking in to that! /bows :)

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Utakata

“You probably can take the crickets to mean yes, Uta.”

…oh okays. Thnkx! <3

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A Dad Supreme

You know, talking to yourself doesn’t mean you’re crazy. Everyone does that.

It’s when you answer yourself that it becomes the problem. :P

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Utakata

Depends if the answer is correct or not. :)

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Sray

I don’t know what you’re talking about: some days answering myself is the only intelligent conversation I get all day.

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Hirku

Yeah, that’ll end well.

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Isey

I wish they would put forward an alternate view at least? They said its not an overlay, but not that there is any issue. I think it would be good of them to admit that hackers are being caught and banned (yay!) OR that there is something banning people incorrectly and they are working diligently to fix the problem (boo/yay). Their silence on the matter is giving the power to the people saying they are being banned for no reason.

deekay_plus
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deekay_plus

they aren’t silent. they said people aren’t getting banned by using overlays which don’t work with the game to begin with.

and it seems from our testing/experience the only overlay that even works with destiny2 is nvdiai geforce stuff.

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Stropp

So does this mean no YouTube tutorials/play-throughs or no Twitch streaming?

deekay_plus
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Patreon Donor
deekay_plus

i streamed almost entire tutorial w/e thing and the first zone yday.

but fraps doesn’t work with the game. idk about other recording apps. i meani can record locally with OBS i think same way i streamed but with one of the capture options that hooks in at a different part of the graphics stack than others tend to.

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rafael12104

Don’t think so. The issue is hardly universal at this point. I’ll check Twitch in a bit, but my guess is that there is plenty being streamed.