Star Citizen’s Cloud Imperium reps meet with California Better Business Bureau

Cloud Imperium apparently met with representatives of the Better Business Bureau in California for an “introductory meeting” that the Star Citizen studio described as “cordial and constructive.”

Polygon reported last night that that meeting with the consumer advocacy group was arranged at the request of CIG following the news of two high-value ($25000 and $16700) refund requests that had allegedly been given the runaround (and indeed, refunds after a long period of time are seldom given by CIG at all). One of those fans had apparently filed a complaint with the BBB.

But BBB CEO Steve McFarland seems pretty pleased with the way CIG, which is not a member of the BBB, is handling backers, particularly in regard to the public roadmap of the game’s production. He said that his goal for the the meeting was “to encourage CIG to improve communications and transparency on their production schedules to existing and new clients that may reduce confusion and frustration on future product/revision deliveries” – delivery issues apparently being “the most common BBB consumer complaint.”

“CIG was quite receptive to my requests and appears, at least for now, to be making worthwhile improvements,” he reportedly said. “Let’s hope they continue on this path.”

CIG further said it believed the BBB wasn’t concerned about the number of complaints because of its size and history and A+ rating with the organization. At the present, the game has raised over $178 million in crowdfunds from gamers, only $2 million of which was pledged during the game’s 2012 Kickstarter, which estimated a November 2014 launch. As of 2018, the game is still in alpha.

Source: Polygon
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41 Comments on "Star Citizen’s Cloud Imperium reps meet with California Better Business Bureau"

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Kevin McCaughey

I don’t think this meeting changes the facts of the situation. It’s just being used for optics. Only time will tell, but this car crash in slow motion needs to end soon for everyone’s sanity. I can’t stop myself now reading CS articles and comments. I don’t know what is wrong – is it a popcorn type of illness? I can’ t take the popcorn anymore but I can’t stop!!

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Melissa McDonald

I see quite a few “BBB takes pay to fix ratings” comments, but not a scrap of evidence of that.

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Armsman

The only thing that the BBB cares about (and will affect your Company’s listed rating) is whether you paid your annual FEE to them for a given year.

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Nick

Who cares? The BBB isn’t a government entity with zero authority. Its a private company that will take kickbacks to fix ratings. Its like a meeting with Yelp.

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holyavengerone

This is the longest running joke in crowdfunding history. 4 years late?? More than 3 times longer to develop than originally envisioned? Hah! I don’t get how people are putting a single dollar towards that. Refund while you can.

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Rhime

People who pledge to KS then ask for a refund when they don’t get what they want when they want it should just ******** and stop wasting developer’s time. Hey, why not invest in Bitcoin or something less risky…

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AngryPacifist

((Deleted by mod. Please review the community commenting rules.))

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agemyth 😩

This Polygon piece is actually positive press for CIG but you are being so overly defensive of this rich as hell for-profit company and the idea of the game they are making that you don’t see it.

If, as you say, negative press for Star Citizen only makes people throw more money at it why are you here complaining about it (although “it” isn’t actually negative in this case).

deekay_plus
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deekay_plus

who do you think told polygon they met with the BBB exactly?

there were two parties involved and one likely doesn’t give a fuck about polygon.

April-Rain
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April-Rain

This story made me laugh and cringe, even I have heard stories about BBB in california before all the way here in snowy Yorkshire UK.

possum440 .
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possum440 .

The BBB is a joke. They can’t enforce anything, they will never solve anything other than send a letter with very tersly worded “You are being bad people”, and they certainly are of no use to anyone trying to sue.

My experience has shown that the BBB will take pay and fees to get ratings and remove bad press about companies.

The BBB is like a flood determination company, they are backed by no one, can enforce nothing, but can be bought off and make your life miserable.

One unsolved complaint removes a triple AAA rating. Why do so many companies have triple AAA rating and still have so many unsolved complaints or complaints that disapeer suddenly?

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Dystopiq

The BBB is a joke. Making complaints to them or using them as a threat means nothing. Funny enough it’s always Boomers who use them as a threat.