Shicoff stresses that he’s still investigating the issues and determining an action plan, but the game’s next weekly update will start out by reducing the experience gained in the campaign areas of the last update, Tyranny of Dragons, so that it’s more in line with other areas. The letter ends with an apology and a request for more player feedback; while it’s obviously not an update that everyone at Cryptic is content and happy with, the team wants to fix mistakes as efficiently as possible.[Source: Looking into Elemental Evil]
Neverwinter‘s Elemental Evil update had some issues that extend beyond some ill-distributed reward codes. A letter to the community from new lead designer Scott Shicoff outright says that mistakes were made; the design team’s goal is to take a hard look at the update and determine what was done well and what needs improvement. This includes experience gains, overall difficulty, hourly quests, invocation, zone re-use, removed dungeons… the list goes on.