What do you do when you’ve already sold something that hasn’t been fully built yet — and might need to be changed from its original design? For Crowfall, the strategy is to come out ahead of such changes and communicate with crowdfunding backers as to what will happen when this occurs.
ArtCraft posted five steps that the team will follow in its approach to changing player-purchased digital items as development progresses. In summary, there will be efforts to be transparent, to make the changes to benefit the players, to compensate for any downgrades, and to offer refunds for store credit if not satisfied.
The team also posted concept art for some of its player strongholds and said that players will soon be allowed to unbundle their pledge packages to upgrade, sell, or gift some of their goodies.