How Crowfall deals with changes to player purchases

    
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What do you do when you’ve already sold something that hasn’t been fully built yet — and might need to be changed from its original design? For Crowfall, the strategy is to come out ahead of such changes and communicate with crowdfunding backers as to what will happen when this occurs.

ArtCraft posted five steps that the team will follow in its approach to changing player-purchased digital items as development progresses. In summary, there will be efforts to be transparent, to make the changes to benefit the players, to compensate for any downgrades, and to offer refunds for store credit if not satisfied.

The team also posted concept art for some of its player strongholds and said that players will soon be allowed to unbundle their pledge packages to upgrade, sell, or gift some of their goodies.

Source: Crowfall #1, #2
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MadMadChuck
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MadMadChuck

I miss when we could buy a game when it was out and just own the whole game. Expansions were cool a few months/half a year later when I could also just completely buy them, too. Guess I’m just old.

SoMuchMass
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SoMuchMass

These guys are starting to make me sick now.  They are as calculated as serial killers.

ItsLorgarn
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ItsLorgarn

Damonvile _Ariel_ Even though I’m more than aware of the development time that goes into creating an MMO, I must say that I kind of agree. Its a lot of talk, while at the same time, its all they’ve got really. Its not like they can magically throw money at something and voilá – A finished MMO!
Would you rather have them be quiet and go off the grid for the 3-4 years it takes them to finish the game? Probably not, right. I know I wouldn’t.
Even though I’m not a backer of SC; I’m super-intrigued and excited to see their first “finished” portion of the game, SQ42 which is supposed to come out later this year. Even though its only the singleplayer campaign, it will be the first time there they actually can and will be judged depending on how good or bad it turns out to be. Oh boy and will they be judged, I pray to god they frikkin’ QA test that badboy for hundreds, thousands of hours before putting out the final release version.
CU as well, they’ve shown that they have a somewhat solid foundation of which to build their game upon. However, there is a lot of things that can, and most likely, will go wrong between now and release sometime next year. I hope to god they make the right decisions, I hope to god their game turns out to be as good as it can be. Not only for their sake, but for the community which funded a large portion of the game’s development.
CF is slated to release after both of these titles, it’ll be so interesting to see where these titles end up. What happens if any of these crowdfunded games turns out to be complete and utter shite?
2016 is going to be very interesting. VERY interesting.

tenfootgoatman
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tenfootgoatman

I am starting to wonder if any of these crowd funded mmos will ever get a release or whether they will remain in perpetual beta until they crash and burn .

adamph1974
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adamph1974

Wow, only update to talk about is how they will sell you more shit.

Damonvile
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Damonvile

_Ariel_ I have to agree so far, all of them are more talk than substance.

_Ariel_
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_Ariel_

I have yet to play a fun, successful crowdfunded MMO. So far it’s all just screenshots, articles, promises, and fans from ALL of them.

Craywulf
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Craywulf

How do you make changes to something that hasn’t even happen yet? Sounds like a lot of fluff…”Hey we listen”

wjowski
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wjowski

Handies omedon666 
There’s plenty of game companies who started out with nothing and pulled themselves up into relevance without asking for handouts.

Vexia
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Vexia

Loyheta I actually do not think that they will provide a refund based on my reading of the rules of conduct, items two and three (http://crowfall.com/#/terms):
“2. Your payment is a deposit to be used for the development and production cost of the Game, including the website cost, the production and delivery cost for the pledge items, and ARTCRAFT’s corporate expenses associated with the foregoing (the Game Cost).”
“3. The deposit shall be earned by ARTCRAFT and become non-refundable to the extent that it is used for the Game Cost, with each Contributor’s deposit being applied as follows: first to the fulfillment of the pledge items, and then to the Game Cost in a percentage equal to the total applied Game Cost in relation to the total Contributor deposits remaining after the cost for the pledge items”
Interestingly enough, it also says: “You acknowledge and agree that the pledge items delivered to you may differ in certain aspects from the description of those pledge items that was available on the Website at the time of your Pledge.”
So basically, whether or not they’ve intended to do it in advance, they have prepared for this particular situation. It’s unfortunately not very apparent before digging into the legalese whether or not you can get a refund, nor are people apt to read or understand the terms. I definitely think they should have been more forthcoming with it in the first place, but now here we are. Nor is it particularly comforting to put the onus on the buyer to liquidate their pledges on the gray market, especially when certain aspects of the pledge will not be transferrable.