The Secret World shuts down accounts linked to unauthorized Steam key resellers

    
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Funcom is drawing a line for The Secret World players who attempt to use Steam keys from “unauthorized resellers” by shutting down accounts linked to those keys. The studio posted both a warning and advice on the forums for those caught up in this mess.

“These unauthorized resellers are retailers that have not been approved by us to sell game keys,” Funcom said. “Generally, they buy keys in bulk through other third parties. While some of them are reputable vendors, others may have utilized fraudulent practices, which will result in Steam or Funcom never receiving payment for purchases.”

Funcom advised players to file a return or dispute the charges from these key sales and to purchase an authorized key to reactivate affected accounts. A similar issue with Steam keys cropped up a couple of weeks ago in Elder Scrolls Online.

Source: Official forums. Thanks to Crow for the tip!
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cordelay
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cordelay

sezmra at least you could send an email to the affected accounts. Nice policies, Funcom!!! 
P.S.: The best thing is the support’s response: “buy the 60$ edition or else go f%&k yourself! Have a nice day!”

tanek_09
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tanek_09

seany1977 “If that is the case all those keys related to that cancelled credit card
payment should be made null and void. It’s not rocket science.”
This is essentially what happened. If the key you purchased had been stolen it was turned off in the system.  It is not JUST the reselling of keys that triggered this, it is the reselling of STOLEN keys.
If the place you purchased it is legit, they should refund your money since the product they sold you was no good.  If they are not legit…well, there’s your answer.
If you plan on buying a legitimate key, just make sure you contact Funcom to see if it can be applied to your existing account properly to make sure nothing is lost. Good luck!

seany1977
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seany1977

Tridus Drabbad 
Because they are incompetent. Funcom should know who their legitimate re-sellers are and set out strict guidelines to how their product is sold. But as a ‘sustainable business’ they will try to shift as many keys as they can even if that means cutting corners. That’s when the consumer suffers. We the consumers are not stupid it’s just that we are not aware of this practice. The sites we buy from also are not branded with names like ‘Pirate Bob’s Dodgey but cheap game keys’. So it leaves us with the choice of only buying over priced games on Steam or waiting for a Steam sale.

I really like the Secret World and for that fact I will be looking to buy it AGAIN in a Steam sale. If it was a game I did not care too much about I would tell Funcom to go and stick it where the sun does not shine and I would never purchase a game from them ever again.

seany1977
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seany1977

tanek_09 Drabbad 
Not really. I payed £20 for my SW key. £5 cheaper than the Steam Store. Funcom then royaly shafted me and banned my account. Like most consumers I did not realise it was an issue with the re-selling of keys. Like anybody I just want to get the best deal on a game. 
Why should myself and many other games suffer because of Funcom and Steam’s incompetence dealing with retailers. So a bunch of keys are bought with a stolen credit card. Those keys are sold on and then the credit card payment cancelled? Am I right? If that is the case all those keys related to that cancelled credit card payment should be made null and void. It’s not rocket science.

informativenonbias
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informativenonbias

The people on twitch that advertise these sites are being paid a percentage of every sale they make with their referral link.  When people try to point out the facts they ignore them.  Well they’ve now paid for things in their lives with money gotten through money laundering and pyramid scheme scams.  If a case is ever taken out on sites like g2a.  Those twitch advertisers that have no lawyers or professional business knowledge will also be the ones on the line for if a lawsuit happens.  And the money they earned could possible be demanded to be paid to the victim such as steam.
If your so desperate to pay way below real confirmed big business’ like steam, amazon, humble bundle, or other retailers that you can sometimes find confirmed on the official site of a game as official retailers.  Then you deserve what you get.  At the end of the day your responsible for making sure your money stays safe from scams.  There’s not always going to be someone out there to reimburse you.  There’s sites like the bbb and mcafe siteadvisor but the internet has it’s bad sites that you just have to make an informed judgment on to evade getting virus’ on a daily and every website isn’t always clearly charted as proven or not.
As a customer losing a couple dollars from their huge discount of stolen property take it as a lesson.  You can file a dispute with g2a or similar sites and see if they honor it. If not prepare for a little more of a headache for your measly few dollars and contact your credit card company
http://www.eurogamer.net/articles/2015-01-28-deactivated-ubisoft-game-keys-bought-from-eas-origin-using-stolen-credit-cards This isn’t the first time if you buy stolen property on the street and the cops find out they have the right to take whatever you have.  And possibly pay back some of the stolen property to the rightful owner.  Plenty of old people have been thrown out of their houses for trusting scam artists for retirement funds advice.  And in this case by continuing to support money laundering sites your causing harm to steam because they have a loss of money for all the stolen credit card chargeback fees that will eventually be passed on to the consumer because companies expect a certain amount of profit and do what they can to get it even if its at a cost of firing it’s employees.

informativenonbias
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informativenonbias

I don’t think there’s anything wrong with buying digital good from another country and just allow paypal to do the automatic exchange rate.  But yeah for single player rpgs I always wait like 1-3 months for the huge price drops.  Game releasing with 60 dollar price to start with a day 1 60 dollar dlc are rediculous and I also refuse to pay for what should just be included on day one.  And the games dont even pack in enough content even with the dlc to be worth a 60 dollar price point at any time.  Most of my steam collection are games that cost under 10 dollars and sometimes including dlc all bought throught wither steam or amazon.

sezmra
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sezmra

Please keep in mind, this situation involved keys from unauthorized resellers that never paid Funcom or Steam.  That hasn’t been made very clear here in this article, but we did outline that in our post on the forums, we then go on to state that some of these types of resellers are in fact reputable vendors which is true.  I can’t personally comment on which resellers are and which ones are not.  Just know that some of them DO utilize fraudulent practices to obtain and sell keys.  It’s those resellers that use fraudulent practices that are involved here, not “any resellers”.

Anyone that needs assistance with this matter has been welcomed by our GMs at help.funcom.com  :)  We only want everyone to be armed with information: be careful what retailer you buy anything from, for your own protection.

Tomium
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Tomium

McGuffn XanadoX SomewhatEclectic Although each case in handled individually, if we are given a new key that works, we can just associate the key with the account.  Of course, the new key has to be valid.

Tridus
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Tridus

Rohirrim Why should a company have to eat the price of fraud just because you bought from someone who obtained the key with a stolen credit card? That’s on you. Take it up with your credit card company.

Tridus
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Tridus

Drabbad Why should Funcom get $0 from the sale AND have to pay chargeback fees (thus earning negative money) so that you can buy from a criminal at a discount and play the game? That is not a sustainable business for anyone except the black market.

This isn’t about resellers like Steam having a sale where the game is 80% off. Funcom still gets paid for that. This is about people getting keys through outright fraudlent behavior that actually costs the company money, and then users expecting the company to also pay for servers and developers so they can play with all that negative money. It’s insane.