FFXIV halts sales of Mac client, offers full refunds

    
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Are you a Mac gamer who bought Final Fantasy XIV only to find that your Mac couldn’t handle it? I have good news and bad news for you today. FFXIV head honcho Naoki Yoshida has penned a giant letter to fans explaining the problems with the Mac client and offering full refunds to affected players, regardless of whether you purchased it from Square directly or through a private retailer. There’s even a form you can fill out if your retailer balks at your request.

So what exactly happened with the Mac version to lead Yoshida to refunds? Yoshida writes,

I believe that the biggest problem with the Mac version release was the significant discrepancy between the performance of the product our development team produced and the expectations our customers had for it, which was due to the lack of information available on our product when sales commenced, as well as other issues.

Up until the official release of the Mac version on June 23rd, we were working to improve the client’s performance. Consequently, the system requirements which we should have released were not made available in time, which was a serious problem. Although our development and QA teams tested the client on Mac hardware, because of our last minute efforts to improve performance and the possibility that system requirements might change, we decided to prepare several versions of these requirements, with the one to be released depending on the final result. However, in the chaos leading up to the multi-platform launch of our expansion, we released incorrect requirements, which were not updated prior to the Mac version’s official release.

Yoshida assures players that support for the Mac version “will not be suspended,” but the company has halted all sales of that client until it’s properly ready for release.

Source: Official site. Thanks, Scott!
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Robert80
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Robert80

web2nr Robert80 ThunderJackson BKone JohnD212  Okay, sorry, let me correct that a little.  I looked at the financial releases again to be sure.  I was looking at profit portions, of which the app store is the highest single source (2014.)
It provided slightly over 1/8th of their total profit.  Where they did far more total business in several other fields, the profit of those fields was lower.  So, when I said it was the app store, I was speaking in terms of the most profit.
Phones are their highest volume item.  The carriers of said phones pay most of the price on the phones, and make up for that in the plans.  The cost to manufacture, however, results in the profit being lower than the app market which requires very little to run.
Granted, the app market would be worthless if people didn’t buy their devices… but the point that I am making is that the app market/store is the single biggest source of profit for apple.  I suppose saying vast is premature… but given growth statistics it likely won’t be so for long.

Veccon1
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Veccon1

Robert80 Grimmtooth I recently was looking at Macbooks for a friend of mine. They want $2000 or more for a laptop with more than half a gig of hard drive space, and incredibly sub-par specs to match up to it. I can buy a comparable Windows computer, off the shelf, with 4 times as much storage space, for 40% of the price.

And if you buy the parts for the machine online and have a friend assemble it for you, you can get a computer vastly superior to the $2000 Macbook for the same price as the pre-built Windows machine you would have bought off the shelf.

BryanCo
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BryanCo

A Dad Supreme  Hey, hey.  No need to bash Yorkies like that!

https://en.wikipedia.org/wiki/Smoky_(dog)

Robert80
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Robert80

bakkahentai2600 Oyjord  Or outright lie about what words mean…  all that is why I stopped supporting them in any way.

Robert80
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Robert80

ThunderJackson BKone JohnD212  Technically, it’s the app store.  Which is based off the smartphones, music players, and tablets they offer.  Even though they hate games, they get the vast majority of their money (despite ridiculously high prices on their less than competitive products) from their cut of the app market.

Robert80
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Robert80

Grimmtooth  Macs… are acceptable if you wish to pay more than you needed for a machine that isn’t as powerful and which restricts which software you can run because of corporate politics.  They are generally less likely to get a virus or hack attack, but that is probably partially just a lack of interest by those making such things in a smaller market share, and partially due to the restrictions on some of the 3rd party software used so often on the net.  *Generally, buying an apple product is this way.  You pay a 25% or more premium for a logo, and lose out on some portion of functionality.  Notably, hacking apple products to remove the restrictions is a big business, even though it voids all warranties.  This leads me to wondering why anyone puts in the effort to hack something with equal or inferior overall stats, voiding the warranty, instead of just buying something else… that extra security layer is all that logo really gives you!*
I don’t have a problem if people do wish to use macs.  I like seeing multiple platforms supported.  I do have to admit that there are big issues with buying a mac for me, personally, and that most of these reasons are the same reasons I see them being laughed at… but you can certainly run games on them.

carson63000
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carson63000

hardy83 Oyjord Halt sales and offer refunds on D3? For what? Because the servers were overloaded on release day? Because some whiny teenagers on the internets didn’t think he mutilated corpses were sufficiently dark and gothic? Please.

carson63000
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carson63000

AlexSmithWI A Dad Supreme This year will be the year of Linux on the desktop! (just like every year since 1997…)

ArbsX
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ArbsX

Sythalin You gotta admit though sometimes it is both sides & never just one.

ArbsX
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ArbsX

Sorenthaz FF14 is the only that has actually been successful & exceeded it expectations. The best part is it had no hype & was mentioned or associated with the stupid term known as “The WoW Killer”. Instead it is able to be what it was meant to be & hopefully supply excellent competition to the MMO genre & market that so desperately needs it.