MMORPG game masters may be the unsung heroes of the industry. While developers get all of the spotlight and community managers the attention, the lads and lasses in customer service get the often-unthankful job of dealing with a nonstop stream of problems and complaints.
I haven’t had the need to petition GMs very often, but when I do, they are generally quite nice folks. Sure, there’s the occasional issue that’s brushed off with no attempt to resolve it, but more often I’ve seen GMs bend over backward to restore lost characters or finish bugged quests for me.
What was your last encounter with a GM like? Tell us stories!