SWTOR ditches customer support forum, hands it off to EA’s Answer HQ

    
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If you have a problem with Star Wars: The Old Republic, don’t head to the customer support forum after October 5th. BioWare announced yesterday that it is closing down that forum in favor of handing off the task to EA’s Answer HQ.

“This move from the existing customer support forum will allow players to help players in a better capacity, with EA employees monitoring replies and ensuring correct and useful information is promoted, in an environment where active and helpful players are rewarded,” the studio posted.

BioWare presented another potential upshot of this move: Non-subscribers will be able to receive web-based support through the new answer page.

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ItsatrapLOL
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ItsatrapLOL

Unlike most folks here, I never had a problem with BioWare’s customer service.  Granted, I’ve only put in like 3 tickets in the past 4 years, but hey.  YMMV.

FistyFisterson
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FistyFisterson

rioinsignia I don’t know. I have gotten a lot of free CD Keys out of EA Customer Service when they were just tired of dealing with me.

hunterkiller37
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hunterkiller37

bryanjturner

hunterkiller37
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hunterkiller37

bryanjturner 
 A short PSA from EA . . .

Denngar
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Denngar

Bioware’s “help” was already poodoo, handing it off to EA just makes it a wet turd.

ManastuUtakata
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ManastuUtakata

So handing customer service over to some department office, who are may or may not understand your game depending who answers the ticket or phone, is someone’s idea of customer service? o.O

rioinsignia
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rioinsignia

EA Customer Service….isn’t that a contradiction?

shadowblender
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shadowblender

Hand it over to the red guy with horns. Smart move.

JudgeDavid101
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JudgeDavid101

I’ve got a bad feeling about this.

Sorry couldn’t resist that line.

spoilofthelamb
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spoilofthelamb

In this case, I feel that the story is misrepresented…the forum they’re moving wasn’t their line to CS, it was just a place for players to help players. Submitting a ticket still gets CS responses.