To claim it, log in before 10:00 a.m. PDT on October 27th, click the C-Store button on the minimap, then navigate to the promotions tab on the left. Scroll down and click on the upgrade token, then click the claim button on the bottom right of the interface.
Star Trek Online is hyping its upcoming Season 11: New Dawn update by giving away item mall stuff. Today’s freebie is a ship upgrade token, which Cryptic says is only usable once per account.
Source: New Dawn giveaway