There’s nothing quite like logging in over the weekend to play some Devilian, logging out after a little while, and then logging back in… to find all of your progress completely gone. A server restart on Saturday, December 12th resulted in several players on the Seadrift server losing progress with characters rolled back to an earlier state, with no way to directly recover the experience earned, items gained, or quests completed.
Players were promptly informed that the community team was aware of the issue and would be granting compensation to affected players. Since then, regular updates have been given to the community regarding the compensation status. All affected players should have received level-appropriate gear tokens as well as replacements for any marketplace items consumed during the period. Players have also received free Enigma Boxes, Enigma Keys, and Archgemstones based on character level. It’s not good to lose progress, but the community team seems to be working overtime to ensure that players feel compensated for the loss.