The Connacht Tribune says that 300 customer service representatives have been let go from the Galway offices. “It is understood that just five or six employees remain at the premises,” says the news organization. It’s likely that as in 2014, many of the laid off are contract workers whose contracts expired and were not renewed.
Bethesda opened the Galway location in 2011 specifically to serve the MMO.
We have reached out to Bethsoft for more information.
“Following the successful console launch of The Elder Scrolls Online: Tamriel Unlimited in June, we have a thriving console and PC online community. We adjusted customer support levels in mid-August by reducing staffing by approximately 50 people to reflect the game’s stability and the needs of our players. This is a normal practice. We have been diligently working with the IDA, and the employees affected by this decision since the summer. We are disappointed by the inaccuracies in the report of the Connacht Tribune.”
Bethsoft did not expressly refute the 300 number, say how many employees are left, or address whether there were or were not layoffs and/or contract lapses this month, nor has it replied to our requests for additional information.