Protip: Don’t cheat in video games, especially always-online MMORPGs where the devs are actively seeking out cheaters and have a reputation for humiliating them publicly.
Popular Guild Wars 2 YouTuber duo Suck at Love could’ve used that tip. They logged into the game to find their accounts banned by ArenaNet for hacking, so what did they do? Post a video insisting on their innocence. (The video’s since been deleted, but it’s been uploaded to a mirror by Redditors.)
Customer Support has carefully reviewed the data that resulted in the termination of the game account in question. They verified that this account accessed 29 map points in under 60 seconds. It is not possible to accomplish this without the use of a third-party program, the kind of program that is expressly forbidden by our User Agreement and our Rules of Conduct.
Because of these facts, the account termination will not be reversed.
Suck at Love were best known for a series of music videos on the game, which they say will not be continued.