Crowfall is going to start enforcing its ‘no refund’ Terms of Use policy

    
99
Suit up.

The official wording of Crowfall‘s Terms of Use policy has been that pledge packages will not be refunded. You buy a package, it’s yours, end of discussion. The unofficial reality is that the studio has been taking a “no questions asked” policy toward refunds and granting them as requested. While commendable, that plays havoc with the studio’s financing and requires a fair bit of work on the backend, which means that moving forward the team is going to start enforcing that rule.

It’s important to note that the team is aware that things can happen unexpectedly and that an absolute hard-line policy isn’t going to work; it’s also important to note that players can sell pledge packages to others, including packages that are no longer available for purchase otherwise. The team is looking into how that can be done in the most efficient and fair manner, as the official forums are not open for sales posts. This isn’t really a policy change so much as a policy enforcement, but it still bears notice if you were hoping to undo an impulse purchase for the game.

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Lhumierre
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Lhumierre

From what i played, I am more than happy with the money I spent toward Crowfall than the $99 I lost to Landmark.

Dean478
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Dean478

Skyewauker Dean478 Radfist 
No, it protects me from false, misleading or failed goals. I go to Kickstarter to support a project. But I also expect them to reach those goals should they receive sufficient funding.
And don’t twist my words. I said FAILED project. That is a factual reason. Not a subjective one. If a game ends up being boring, but is as described, you will not get your money back under consumer law as that is defined as a “change of mind”.
Your real estate example is a fallacy. You’re attempting to paint me as someone who pledges on a project, changes their mind, and then wants their money back. You’ve failed to understand my entire point.

To use a TRUE real estate analogy: It would be like reading the information on the estate, being told your block of land is going to have x features and y surroundings developed, you invest, and suddenly your property fails to have x features and y surroundings and you’re the only building in the area. In other words the real estate agent has created false pretences and you’ve invested. YOU WOULD GET YOUR MONEY BACK.

As above, I said FAILED projects. In my specific case I pledged $200 USD for a WW2 flight sim that was to include a couple of bonus aircraft upfront and some leather bound replica flight manuals. After 2 years of silence from the developer, I attempted to contact them. Eventually I was put in touch with his employer, a video game company, who pretty much announced that the developer is no longer reachable, his initial goals, despite reaching being funded, were never feasible and they offered a couple of digital aircraft for THEIR game. This was completely unacceptable. I received $200 USD in return. THIS is the reason why Australia will refuse its consumers to forfeit their right to a refund, because it’s not a simple argument as you’re trying to argue. It’s a complex issue.
Compare this to Star Citizen and Shroud of the Avatar. Games I’ve pledged the same amount and patiently wait, and very happy with the progress so far and have no doubt they’ll present as they described.

So again, READ the previous posts properly. Your analogy is flawed because consumer law protects you from misleading information. Not correct information that you failed to read, which doesn’t apply in my case because as I said earlier I’m talking about refunds for failed projects or projects that change their description too much.

Skyewauker
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Skyewauker

Dean478 Skyewauker Radfist You mean that it protects you from yourself right?  No one makes you go to kickstarer and pledge / donate.  Its not like you go to kickstar totally unaware of exactly what kickstarter is.
No one forces you to go and pledge without reading, without researching the company. Would you just on a whim , go and buy random stocks without doing research.  Would you invest in real estate property without inspecting the property you are buying?  kickstarter is really no different.  You are investing and the profit is the hope that its a game that leads to entertainment for you.

Dean478
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Dean478

Skyewauker Dean478 Radfist 
I’m slow? I’ve just told you how the law recognises it here in Australia. I just told you how the bank and consumer affairs recognise it here in Australia. I’m telling you EXACTLY what they told me when they refunded a pledge.
Why is that so difficult to accept?
The real “bottom line” here is that Kickstarter pledging means different things according to different consumer laws. You can attempt to define it anyway you like.
It is only a donation if you’re pledging the lower tiers that specifically state you receive no physical or digital return. Otherwise, it’s a pre-order.
And I’m glad Australia takes that stance. Because it protects us from terrible developers who don’t have the capability to reach their goals or those, such as my case, who clearly employ shady practice to make money and then disappear without fulfilling their obligations and hide behind the pathetic “well it was only a donation” guise.

Skyewauker
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Skyewauker

Radfist An Overabundance of Cats AilsaN10 Bahahahahahahahaha

Skyewauker
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Skyewauker

An Overabundance of Cats Serrenity Samizdat I hate kickstarter and you should too just because I say so!

Fixed bro.

Skyewauker
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Skyewauker

An Overabundance of Cats This isn’t a preorder though.  Its a donation / pledge to the development of the game.  HUGE difference.

Skyewauker
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Skyewauker

Armsbend Samizdat You don’t know “most” people.  You are a hyperbole master Sir Arms that Bend.

Skyewauker
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Skyewauker

An Overabundance of Cats Styopa They don’t do that though.  Its not like its :

Pledge Tier A : The Donations from this tier will go to a new class
Pledge Tier B: The donations in this tier will go to new sound and art

You are donating to the game as a whole.

Skyewauker
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Skyewauker

Dean478 Radfist You are a tad slow.  Normally when you pay for a product , its a FINISHED product.  They could always leave Australia out.  I would support it.
The bottom line is, kids use kickstarter to get in games early.  Its not for that.  When you PLEDGE , it means you are donating.  I donate to the Humane Society.  Do you see me trying to get the 100s of dollars I have given ? Nope.  Even if I wanted to, I couldn’t get it back if I tried.
Im very glad Crowfall is taking this approach.  I hope every kickstarter does from now on.