The Daily Grind: What’s the best MMO customer experience you’ve ever had?


Long ago, in a galaxy far, far away, before I worked for Massively, I called up SOE. I wanted to move my Star Wars Galaxies characters around my accounts and servers in a complicated chain of actions, enough that I wrote it down and ran through it mentally multiple times to make sure it would work. It was going to cost a pretty penny and take time and effort from customer support for sure, so I was concerned the whole thing would be a clusterfudge, especially once SOE realized that when we were done, we’d probably be closing down half of the accounts semi-permanently.

Instead, the customer service guy was super nice. He sat on the phone with us, making each move one by one, chit chatting and telling jokes. He didn’t actually play the game, but he treated us like people and our characters like precious babies. And honestly, he really turned around my poor impression of SOE in that post-NGE time period.

Most of us are accustomed to telling and hearing MMO customer service horror stories, but I think it’s refreshing to hear about the good eggs too. So what’s the best MMO customer experience you’ve ever had?

Every morning, the Massively Overpowered writers team up with mascot Mo to ask MMORPG players pointed questions about the massively multiplayer online roleplaying genre. Grab a mug of your preferred beverage and take a stab at answering the question posed in today’s Daily Grind!

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