A goof-up on the Black Desert headstart servers over the weekend saw some North American players unintentionally placed on the wrong servers, and Daum decided not to move them.
“[U]nfortunately the characters affected by this will remain on the server they are on currently. If you do not wish to continue playing on that server you will need to make a new character on your preferred server. After our analysis it has been determined that due to the limited number of player impacted versus those not impacted and the amount of time invested, this is the best course of action. To perform a full wipe, or to manually relocate the Serendia characters would simply take too long and would nullify the benefit from the head start period.”
This morning’s maintenance apparently fully resolved the issue, but some players were left marooned and couldn’t reclaim their reserved names and pre-order items upon rerolling or on their oops server. Daum says that it will institute a name-swapping service for the former and that it is still investigating the failed delivery of pre-order items. Affected characters will also be able to claim a compensation package that includes a seven-day dye palette and a stack of buffs.