Trion overturns ArcheAge scam, scammers flip tables

    
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ArcheAge
Another day, another mess in ArcheAge. Here’s the scenario: Player A, known for his Doctors Without Borders charity work, and Player B trade on a regular basis. Player C rolls a character with a name almost identical to Player B and tricks Player A into handing over his valuables — i.e., he literally scams the pants off him, during a publicly broadcast stream no less. Let’s say you’re Trion. What do you do?

In this case, Trion reversed the scam in favor of the victim, Player A, which has, you may or may not be shocked to learn, caused outrage in the ArcheAge community, if you can call it a community.

“[O]ur Customer Service policies do not allow impersonation of another player,” explained Senior Community Manager Celestrata on the official forums. “Impersonating someone else, even if it’s by name, to separate someone from their hard earned goods is not allowed and has not been allowed in ArcheAge.”

“In the past, there have been situations where a player impersonated another player, and in those situations, our Customer Service team has reversed the outcome of the scam no matter if it was items or gold. However, this was a policy that has not been made public until now. We realize that this policy has not been made public in the past, but this high profile incident has made us realize that we need to publicly acknowledge and reinforce our stance on name impersonation within the game. This is not a new policy that was made simply for this stream — this is a policy that we as a company have had for the past year and beyond, and it is a policy that is referenced within our Terms of Use (11. Code of Conduct, Rule A.).”

The relevant part of that rule is, “You may not use any name [b]elonging to another person with the intent to impersonate that person.”

Anti-Trion (pro-scam?) players are referring to the incident as an “epic heist” and Player C is calling himself an “Intrepid Adventurer,” claiming that Player A should have turned on the “auto-decline private trades” flag to avoid becoming a victim. Such players accuse Trion of protecting a “whale” with hastily invented rules that haven’t been consistently enforced for scam victims in the past, while others came to the victim’s defense and petitioned Trion to intervene.

Trion: damned if it does and damned if it doesn’t.

The scam takes place during the charity stream for Doctors Without Borders, around 46 minutes in.

Source: Official forums, reddit, statement. Thanks, Oskar.
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mysecretid
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mysecretid

StClair mysecretid ThunderJackson 
Aye. 
It’s perhaps telling that a majority of the people attempting to defend the behavior described in the article are focusing almost exclusively on issues of “legality” — what the TOS/EULA or Trion’s past behaviors would or should allow.

Meanwhile, the social realities of behaving like a dickbag in public, in front of an audience, thereby publicly embarrassing your corporate hosts in the process — all of that is more or less ignored, even though that sort of consequence comes up regularly in daily life.

It plays into the stereotype (yet again) of a certain type of gamer who neither understands, knows, nor cares about the social realities of living in a world with other humans.

There’s nothing technically illegal about walking into the local pub and telling the owner’s wife, “In my opinion, you’re absolutely hideous” — but you can bet money the bouncers (if not the regular patrons) will have your ass tossed out into the street faster than you can turn around.

Social ramifications. They exist, and they always have. :-D
Cheers,

frzn
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frzn

“Do you realize that you are equating Avatars with Persons?”
I believe they use the word person to make it more broadly applicable than to just in game avatar. Account name, forum name, email address, twitch channel, youtube account, etc can all be considered names belonging to a person.

StClair
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StClair

mysecretid ThunderJackson At the risk of bad analogy:
You can probably get away with speeding on a busy highway with lots of other speeders.  Your odds go down considerably if you choose to blow past a visible police car while honking your horn, flashing your lights, and making an obscene gesture out the window.

StClair
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StClair

BritoBruno Ironhelix imperialpanda Didn’t they use to call those “mercenaries”?

StClair
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StClair

Elven_Seraph On the contrary, I’m grateful to CCP for siphoning off many of those players into their game so I don’t have to deal with them in the ones I play.

BritoBruno
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BritoBruno

Damonvile Agreed. Our empathy is not really expanding to the nature-human relationship.

BritoBruno
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BritoBruno

Zariarn Sythalin “The phrase p2w is overused and blown way out of proportion in the MMO world.  Very little know what it actually is.”
This is not one of those cases.

BritoBruno
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BritoBruno

Ironhelix imperialpanda You shoot people for money?
Got it. No more lessons from you.

BringDaAmblamps
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BringDaAmblamps

If this weren’t a charity event with a name like “Doctors without Borders”, NOTHING would have been done to the scammer.  Trion would have replayed something along the lines of, “It’s part of the game”.

Zariarn
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Zariarn

Sythalin 
First, that doesn’t tell me anything.  Many say that it was p2w before launch but some say it became p2w whenever they launched the costumes with stats. 
Second, the game isn’t p2w as you might think it is.  Nearly all the items are more pay for convenience and less p2w..  Xp boost, labor, skill resets, mounts, and other aren’t p2w.  The costumes with stats are borderline and insignificant.  Those items hardly make the game p2w where players have a major advantage versus other players.  I’ll admit that some have minor advantage but to blast the whole game as p2w trash is juvenile.  It’s very insignificant.  I’ve been playing since launch(not counting the 2 month break) and I’ve never ever had some player pay to win over me.  EVER.  I don’t use the cash shop.  I’ve never felt at a disadvantage versus any other whale or cash shop user.  I still play my game, explore the world, build stuff, make gear without any effect from other players.
The phrase p2w is overused and blown way out of proportion in the MMO world.  Very little know what it actually is.
I am however curious to know how many people actually play by “official” records and not by people who just hate on the game.