Dungeons and Dragons Online tech woes continue a month after datacenter move

Cast your mind back to the long-ago era of “early March 2016,” during which Turbine moved Dungeons and Dragons Online to a new datacenter. Instead of much rejoicing over the upgrade, the move triggered bouts of severe lag for some of the game’s players.

Over a month later and seemingly little has improved. The situation has even worsened, as players are reporting that even opening up the store in DDO causes the game to crash. All of this is exacerbated by a perceived lack of communication from the studio, which has prompted the community to issue a plea for an official dialogue about the issues.

“There has yet to be one cohesive thread started by anyone in Turbine about this,” player Memnir wrote. “Please take the opportunity to tell us something. Anything. Even if it’s not news you think we want to hear — dealing with us in any capacity is better then an echoing and persistent silence.”

Community Manager Cordovan briefly addressed the situation on April 7th: “We still have work to do on Wayfinder and several other servers. We are currently in the process of working on a hotfix, and will use the downtime to deploy the hotfix and make some adjustments at the data center. ETA incoming but not ready yet.”

Massively OP has reached out to Turbine for a statement on the situation.

Source: Official forum #1, #2#3. Thanks to Jeff for the tip!
Update: A Turbine representative issued the following statement to Massively OP:

“We are well aware that some players are continuing to experience issues as a result of our recent move to a new data center. We have had teams across the studio working non-stop to resolve outstanding issues. Moving data centers is a very complex task and while we have made resolved many of these issues, we clearly have more work to do.”

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tarrith
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tarrith

“We are well aware that some players are continuing to experience issues”
Some…lol, understatement much?

OdinValhalla
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OdinValhalla

Sorry to hear this, your bretheran over in LOTRO empathize. Seems you’ve had a worse go than we had but the data center migration wasnt pretty for us either. There are still people with Crashes and lag. Most of us in LOTRO were resigned to the effort being a mess given its Turbine managing the process. 

Good luck folks.

Amorey
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Amorey

wanderv15 It may take sometime, it was not an ‘quick fix’ for LOTRO   but the fix eventually did come :)

wanderv15
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wanderv15

Amorey Not “slightly better”, issues in Lotro were mostly resolved. I wonder why they can’t fix DDO.

wanderv15
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wanderv15

VoySy Now Turbine actually does not exist. Think about it as a two WB teams supporting LOTRO and DDO.

wanderv15
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wanderv15

RemRemi Typical Turbine producer, he looks like.At least Lotro is lucky enough to have Athine (Vyvyanne)

Winterfresh
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Winterfresh

denhith LOTRO gets a lot of coverage, actually, considering how old it is. There was a lot of buzz last year with the former Turbine employee posting his experiences at the company, coverage about recent the server merge and canceled datacenter move, Justin regularly waxes nostalgic for the game… you can be sure there’ll be coverage when the Company finally gets to Mordor or Turbine shutters its doors, whichever comes first.

Jack Pipsam
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Jack Pipsam

Turbine is shooting themselves in the foot by not keeping an open dialogue.

Tethyss
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Tethyss

Based on comments, it sounds like they just don’t have the resources to handle this kind of thing.

pcgneurotic
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pcgneurotic

TJFrenchJr Yeah, this is true. I was trying to make it easy for my imaginary turbine readers there. :D I think most people would vote for Forgotten Realms, although it might be fun to do a Greyhawk setting, with occasional modules set through some magic portal to Ravenloft land. :D Eh, who am I kidding, 5e FR would be the most likely candidate.