Marvel Heroes’ frustration over Emma Frost feedback

    
59
She's on vacation.

The problem with getting feedback from a game’s community is that sometimes the community’s passion overrides the desire for useful feedback. That’s part of the takeaway from a frank discussion from the devs about the state of Emma Frost in Marvel Heroes, a sad story in which a character moved through the test center receiving plenty of feedback… but most of it feedback oriented in the wrong direction. The goal for testers, Gazillion suggests, wasn’t to provide feedback for a balanced character; it was to provide feedback to create a game-breakingly good one.

In short, players who like the character wanted to see her pushed exceedingly far up in terms of performance, while cooler heads were shouted down, leaving developers feeling as if they had little choice but to push a live version of Emma that was specifically undertuned and buggy.

“TC just doesn’t get enough people to act on data alone, so we had no choice but to return her to a balanced state (not overpowered) and release her to the public,” explained Gazillion.

“Yes, she’s probably going to be a bit under in the damage category, and probably has unresolved bugs that may even have been reported but were consumed by the constant fighting and necessary moderation of the Emma feedback threads,” Gazillion writes. “We will get those fixed, and we will perform another tuning update sometime this month after we’ve got more data. You all do have the capability of helping with that without turning this into an ‘us vs them’ clique war and realize that you are all playing the same character with the same goals.”

While further updates and improvements are coming based on live feedback, it’s a cautionary tale for players and developers alike about accidental echo chambers.

YouTuber Danny C took a look at the patch, including the maybe-not-entirely-improved Emma:

newest oldest most liked
Subscribe to:
Reader
Noyjitat

Maybe… just maybe many of the other characters are so lack luster the players were wanting this new one to be somewhat powerful? If developers spent less time balancing things and really put effort into making powers and abilities useful; and finally would also ignore all the nerf herders, we’d have way more dev time spent on content in our mmos and less on balance.

schmidtcapela
Guest
schmidtcapela

Styopa 
Condorcet’s Jury Theorem states that if each member of a voting group is more likely than not to make a
correct decision the probability that the highest vote of the group is
the correct decision increases as the number of members of the group
increases. And it’s been proved right time and time again.
So, while individually each professional tester is much better than a random player, a huge number of random players can be better than a small number of professional testers if each random player has a higher chance of providing useful feedback than of providing misleading feedback.

That seems to be what failed here. Too many players with an agenda providing misleading feedback.

Styopa
Guest
Styopa

Wait, so you’re suggesting that players (and the seething, teeming, general mass of humanity) are generally crappy, selfish individuals who have no goal other than their own OP-ness?

/whodhavebelievedit?

It’s almost like a company would be better off with professional, serious testers whose goal is the success of the game, not their own aggrandizement.

Crazy, I know.

Necro Mage
Guest
Necro Mage

All her (and every other pet character) needs is a way to turn off those blasted green circles under their pet’s feet.
Those circles are annoying as hell.   Especially on some of the characters like Magik, where all you see are those obnoxious circles everywhere.

Pashgan
Guest
Pashgan

For me post-patch Emma has passed actually difficult cosmic trial from first try – in crap equipment (I didn’t had any hope for her ranged build). I’d call that “overpowered” and I’m not sure – what else people want? (other than ranged attacks sound effects change to something more impressive)

mysecretid
Guest
mysecretid

schmidtcapela Nordavind 
And with a certain faction of gamers, “unwashed” is not a figure of speech! Ba-dum-bump-tsssh!

Sorry .. I’ll just let myself out … :-)

mysecretid
Guest
mysecretid

Damonvile ShadowVasTerra Nordavind 
How Damon – vile of you! :-D  (Sorry, I just couldn;t resist!)
Cheers,

Dixa
Guest
Dixa

dorn2 Koolthulu this is EXACTLY what happened when this game launched. It was great in the betas with only a couple of heroes needing work then BAM at launch everything changes and deadpool is nearly unplayable. so many including myself shelled out 50 bucks for his founders pack (not a fan of marvel comics, but his pack had the best value overall outside of the 200 dollar one) to now have a character that could no longer drop highest difficulty storymode Doom without help, while free Thing facetanked most of the game and Jean Grey solo’d purple limbo.

Dixa
Guest
Dixa

This game will always have balance problems because their model is flawed, and as long as sheep continue to buy the new characters because they can’t take off their marvel fanboy glasses it is NEVER going to improve.

There are too many heroes right now. Many are nearly unplayable. This game is not easy – it’s not quite path of exile hard and good lord the whinging that would happen if you lost xp on death in MH. It is also not as easy as diablo 3 gets when you start to complete sets. That being said…

…this many “classes” means that balance will never happen unless they STOP releasing new heroes and get all of the current trash ones up to a playable level. I could give  two poops about what is correct per the comics and clearly these devs don’t either or Bobby wouldn’t be the chump he is now and we sure as hell would not have a playable Doom. The “classes” need to be balanced around the “game”.

And even having said that – who cares really. This game is less of an mmorpg than diablo 3 is. At least with diablo 3 you are REWARDED and ENCOURAGED to group. In this game where you can’t trade uniques and there is no incentive at all to group outside of the content you MUST group for to complete (content many strive to just solo anyway), calling this an mmorpg, or an mmo is just stupid. 

For the longest time new heroes were op, which got a lot of people paying. All were nerfed for being too OP because they could solo some things. Big deal. Now they release poorly tuned heroes too quickly, listen to ego-maniacal self-important forums posters who NAME builds after themselves instead of anyone with actual experience in playtesting and want to blame the players for the emma frost problems? Emma has had problems since her FIRST series of nerfs after she was introduced and has never recovered outside of one or two gimmicky, trick builds that only work in certain situations.

Bannex19
Guest
Bannex19

My question to the devs is what kind of game are you trying to make?
Asking fans to beta test balance is like asking Homer Simpson to design a car.
The vast majority of people on this planet are either stupid, selfish or a combination of the two.
-Bannex