The Daily Grind: Should MMO studios be involved in modding their games’ subreddits?

    
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quartier21/room D at Museumsquartier in Vienna, Austria, by Manfred Werner - Tsui (used via Wikimedia Commons permission)
quartier21/room D at Museumsquartier in Vienna, Austria, by Manfred Werner - Tsui (used via Wikimedia Commons permission)

Reddit is a complicated place with more than its fair share of drama, and that drama spills over into the gaming space from time to time. This week, a regular Massively OP tipster, Cramit, pointed us to a now-deleted Reddit thread accusing an MMO studio of abusing Reddit by setting up its own employees as moderators who then allegedly used their new powers to moderate and ban malcontents.

I’m not going to link to it because frankly, I can’t substantiate it, and I also know how sour grapes on Reddit work. This isn’t the first time that a company running a game has been accused of overstepping its bounds on Reddit anyway. You might recall that accusations of overt Reddit corruption swirled in the WildStar and ArcheAge communities last year too, and we got a similar unsubstantiated complaint about yet another big gaming sub supposedly being in cahoots with the game studio just last week.

Where do you think Reddit should stand on the issue? Should gaming companies be involved in the moderation of subs about their games?

Every morning, the Massively Overpowered writers team up with mascot Mo to ask MMORPG players pointed questions about the massively multiplayer online roleplaying genre. Grab a mug of your preferred beverage and take a stab at answering the question posed in today’s Daily Grind!
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FeveredDreamer
Guest
FeveredDreamer

Personally I’m a fan of MMO developers or contributors being active members of their reddit community, whether moderators or just members who contribute I really don’t care.  Folks will come up with drama over reddit (or other community) moderation regardless of who is in charge.  Folks will be upset that their opinions/voice isn’t heard but ultimately a big part of reddit is about silencing folks who post the normal forum garbage, people may not like to hear that but even before delving into moderation the voting system is about pushing content that other members of the community are interested in.

atlasraven
Guest
atlasraven

Developers can answer questions, post news, and direct confused users to official info but they should be completely hands-off moderation. It’s great to see passionate community managers on Reddit engaging with their fans. I would hate to see that spoiled.

Lord Zorvan
Guest
Lord Zorvan

theKP Lord Zorvan uh..they do.

carson63000
Guest
carson63000

Peregrine_Falcon I thought the entire point of Reddit was to generate truly stupid drama, and it seems that having studio employees moderating is more likely to help achieve this goal than hinder.

Ittybumpkin
Guest
Ittybumpkin

SallyBowls1 DPandaren I think the issue in question is about companies that are moderating subreddits and not actually letting people know that their employees are modding the subreddit. It is very different when they are forthright and acknowledge they work for the company and that sets the expectation of what will or will not be happening in the sub. People are worried about when you have employees moderating a sub and people do not know they are employees and they are deleting anything that does not look favorable to the company.

Ernost
Guest
Ernost

The whole point of having a subreddit is that it is NOT moderated by the company. This allows players to freely discuss things they are not allowed to on the official forums.

Celestia
Guest
Celestia

Game devs or Community Team answering questions or running AMAs on Reddit is great, but it should stop there.  Otherwise you get Mods jockeying for a job at the game’s studio or worse, actual studio employees meddling with game discussions to skew the conversation to their favor.

Peregrine_Falcon
Guest
Peregrine_Falcon

Isn’t the entire point of Reddit to have someplace to post freely about stuff? If so then why would it be ok to allow the company to moderate the subreddit about their game?
Do they pay Reddit for the use of their forums?

SallyBowls1
Guest
SallyBowls1

DPandaren  That’s a good point.  I expect a dev to have a twitter account and unfortunately a FB page. So might as well have a reddit.  I expect them to moderate their FB page; not sure I can work up that much moral outrage if they moderate their Reddit as well.

SallyBowls1
Guest
SallyBowls1

DPandaren SallyBowls1 TiaNadiezja While the reddit forums are very bad, I still find them slighty less bad. But I certainly would in now way describe them as good;