HEX has purged inactive accounts, but don’t despair yet

    
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If you woke up this morning to an email in your inbox telling you your HEX account has been permanently deleted, you’re not alone, and it’s not a joke.

The trading card MMO announced the impending purge on its official site and on Kickstarter a few weeks ago, explaining that Gameforge, the game’s publisher, is bound by German privacy laws, which mandate that a company may not hang onto user data if the user does not actively agree to it by accepting a user agreement and TOS. In this case, the accounts of players who had not not done both since November 9th were required by law to be purged. Of course, if you opted out of Kickstarter spam and don’t watch the official site like a hawk, you probably never saw that notice.

At least one affected player on Reddit who contacted customer support received the following message of hope:

“Every affected player should have received an email weeks before the deletion process started. Unfortunately, according to several reports that we received, not everybody got this email. For this reason our technicians are working on restoring all affected accounts as soon as possible. Within today you should be able to access your account again.”

You will still have to accept those Gameforge agreements, however!

Source: Gameforge forums, Reddit. Thanks, Vagabond_sam.
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MJ Guthrie
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MJ Guthrie

BalsBigBrother Janio2 Nordavind I’d guess they did the initial purge and kept the backup for a planned amount of time before they have to purge that too.  Good thing.

BalsBigBrother
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BalsBigBrother

Janio2 Nordavind but they had to delete the data to comply with legislation so it stands to reason that would mean all copies including backups otherwise why bother deleting the main copy.  
I know I bet they pressed ctrl & z to undo the delete :p

Janio2
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Janio2

Nordavind They probably used a backup copy of the database.

Nordavind
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Nordavind

What boggles me is this: if the accounts were deleted, how did they “recover” them? That could not have been a very thorough scrubbing.

Nordavind
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Nordavind

BigJohnny82 Never, but MOP is showing TCG/CCGs some love :)

BigJohnny82
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BigJohnny82

Since when was 1 vs 1 an MMO?

DasBenty
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DasBenty

Logged in and just had to accept the TOS and looks like all my stuffs still there

DasBenty
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DasBenty

Never saw any email saying they were deleting my account but I did see the one telling me they deleted it

VickyLevy
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VickyLevy

Necro Mage

DisgruntledGoat
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DisgruntledGoat

Necro Mage All you have to do is log into the game and accept the Terms of Service. Then your $#IT will be there forever.