RIFT changes achievement assist policy, promises to ‘bring back quality’ in 2017

    
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Gotta go to work, work all day.
Due to a spike in customer service tickets asking for help with RIFT’s achievements, Trion Worlds is changing its policy in how it will handle such requests.

In a post on the forums, the studio said that its CS team has always been “incredibly generous” in handling such requests, but that players have started to take advantage of that. As such, going forward the company’s customer service will only handle achievements with known bugs while the devs make a concerted effort to fix these issues. Additionally, players can petition for assistance with other achievements, but those will be reviewed individually and have a limit of being addressed once per six months.

“At the end of the day it falls on the development team to make sure we get these issues resolved much faster then we have in the past,” Trion Worlds said. “Our focus for 2017 is bringing back much of the quality that has been lacking in our updates as of late. Achievements are definitely included in that list.”

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ceder
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ceder

Ah I see Trion is up to their usual tricks n traps spin.

Further reduced CS support and faith based promises to be better than they’ve been in regards to updates…. or anything really. No surprises here.

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Crowe

Bring back quality? I’ll believe it when I see it. 2017 has not been good to Rift so far.

dixa
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dixa

still 5 dollah dollah to buy an earring slot though right?

Veldan
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Veldan

So Trion finally admitted that something was wrong, and quality has dropped? It started dropping years ago, and for all I remember, this is the first time I ever see them admitting it.

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Lethality

A lot of whiny entitled gamers posting here, making damn sure there are HIGH STANDARDS if they’re going to be paying their hard earned 50 cents a day. Can’t be bothered to just play the game and enjoy it, no way now how!

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Nathan Aldana

says the guy who constantly whines about how wildstar doesnt cater to his needs specifically anymore.

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Greaterdivinity

When there are other games that provide a higher quality experience for the same price (or less, or a bit more!)?

Yeah, actually. I’ll happily take my time and money and spend it on a game that I feel delivers more value for it. Most reasonable folks do that, actually.

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Does not check email

I am not familiar with a lot of games or who made rift, but I wondered as I clicked the link if this was Trion related.

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Malcolm Swoboda

The whole damn achievements system needs a WoW-degree revamp IMO. Its increasingly a mess. It gets tidied/shifted around sometimes and that helps most of those times, but its not enough.

Veldan
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Veldan

I think the main problem is that RIFT does not have an achievement dev. It was brought up on the forums once, and a dev (I think Tacitus) responded that nobody was really responsible for achievements, and that sometimes a dev with some “free time” would clean up something or add a few things. If they had someone dedicated to it, the whole achievement system could have been so much better…

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Targeter

Dang, you know the quality has got to be bad when even the devs are like, “Yeaaaah, we’re gonna get back to doing decent QA on our updates. Promises! XOXO, Trion”

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Greaterdivinity

This is so heartbreaking to watch.

Remember when they were justifying the box price for this expansion by saying it was because it was so much higher quality? And that higher quality was one of their selling points? Whatever happened to that? Oh yeah, it’s looking more and more like 100% total bullshit. Either Trion (based on the dev comment) is unaware of the massive issues plaguing their game, or they’ve been lying through their teeth. Neither is really a “good” outcome.

Why are they getting so many tickets about broken achievements? Because that’s literally all that is left to do in the game due to the complete lack of relevant max level content. The only way people are keeping busy in game is by clearing out old achievements, many of which have been broken for years but haven’t really been an issue. If there was more content than 3 experts (1 of which is literally just an upscaled old dungeon), and zone events, then folks wouldn’t be so desparate for activities to keep themselves busy. But instead we have one of the most anemic expansions I’ve seen in terms of initial content and post-launch support.

I’m almost to the point of uninstalling Rift/Defiance and Glyph altogether. I still love the shit out of Rift, at least the game it used to be, and enjoy some bits of Defiance, but Trion as a whole has gone to such hell and a hand-basket – taking even Rift with them on their race to the bottom in terms of quality.

My post is probably harsh and blunt, yeah, but it’s just so fucking heartbreaking for a game/developer that I used to literally hold in the highest regard for many years, and poured countless amounts of time into. Not to mention dumped a ton of cash on because I wanted to make sure I was supporting the fantastic work they once were capable of.

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Sorenthaz

RIFT’s history depresses me in general. It was great initially. Things were awesome. The dev team was pumping out fast AND sizable updates, the game improved so much within its first year… then Trion failed in everything else and used RIFT to cut their losses.

I loved the game during Vanilla/Chocolate, and even thought it was still very good with Storm Legion initially. The Dimensions system was amazing, for instance. But it became clear that a lot of the inconveniences and extra grindiness of Storm Legion (not only were the grinds tedious but they were less rewarding on top of that…) was due to their plans to convert it to F2P.

RIFT could’ve been standing strong alongside FFXIV as a P2P game, imo. Instead, Trion got too ambitious for their own good, fucked up in every other area that wasn’t RIFT, and then sucked the life out of RIFT to keep themselves afloat… while turning into just another F2P money grubbing company and giving the middle finger to their fan base that had been established during the P2P RIFT era.

Trion’s ambition really screwed them over in the long run. And that’s a shame because originally they were a really good company that seemed to be standing against the wave of F2P bullshit that was becoming super common by that point.

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Malcolm Swoboda

Yep. I may be done with them.

Veldan
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Veldan

Extra grindiness of Storm Legion? I definitely grinded more in Vanilla… Storm Legion had much shorter grinds for stuff like gear and reputation. The only thing that took a while was leveling, but that was supposed to take a while because it was a rather big expansion.

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Malcolm Swoboda

I’m giving them this year to convince me to keep Glyph (I want to love RIFT, I may very well try the main content of Defiance, I don’t think I’ll do Archeage, I won’t do Devilian, I’m not into Trove, and I might get into Atlas Reactor).

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Brother Maynard

How is it heartbreaking? A company that has been screwing over their customers for years, only staying afloat thanks to a few loyal whales. Spewing bullshit has been their modus operandi since the Defiance fiasco and only got worse with AA. And – in my personal experience – their customer support has been abysmal since Storm Legion.

Trion has been working hard for years digging up their own grave. Now that they’re finally reaching the end of their toil, perhaps the only congratulations to them in recent years is in order.

I just can’t see how this would be heartbreaking. Reap what you sow and all that stuff…

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Bruno Brito

They were pretty good when they launched and kept RIFT afloat before Defiance and AA.

Actually they were CRITICIZED for having such a good F2P model for RIFT.

Yes, they dug their own grave. But assuming they were dishonest from the beginning is just…dishonest.

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Brother Maynard

No, they were critised for having the F2P model they had and then nickel and diming their players at every corner. Whether their F2P model was sustainable at all to begin with is another matter – the problem were their lies and deceits, starting with ‘no tricks, no traps’, while squeezing every last cent from their general playerbase simply to stay on equal footing with whales.

Indeed, Rift was a good game when it launched – good ideas, lots of potential (mediocre implementation and polish, though) and overall a fairly strong product. It started to go downhill a bit very soon after the launch (first security issues that Trion attempted to ignore, dumbing down the rifts and invasions) and then with the launch of NT it went into freefall.

It is equally dishonest to act as though this despicable company that Trion is now is something new. It’s not, they started on that path quite a few years ago.

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Nathan Aldana

in fairness, dumbing down the rifts was inevitable given a few months post-launch every time the big invasions hit the lower level zones nobody showed up to help so anyone with a level 5 got to watch the zones get swarned with mobs 10 levels higher than them who had killed all the quest npcs

Veldan
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Veldan

Well dumbing down the rifts was not the only solution… they could have sought for better scaling instead. Base the rifts’ amount and difficulty on what players are present in the zone. You are right, it was no fun being a new player and seeing invader-taken quest hubs all the time, but they could have made it possible for new players to defeat the enemies instead of disabling all the major events permanently.

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Brother Maynard

Quest givers being killed off zone-wide by invading monsters was actually cool, it really made the system feel more real and alive.

Trion could have made NPCs offer a different set of quests during invasions, replace dead ones with new rift-themed NPC quest givers organising local resistance, etc. There were so many options how to capitalise on this system, turn it into a real campaign, make it even better…

It’s like they had all these promising foundations in place and then they just cut it all out.

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Brother Maynard

I don’t know, I wouldn’t say it was inevitable. There were many solutions to the problem, the one they chose was simply the easiest and laziest way out. They could have extended the whole rift system not as a side activity, but as a key pillar of the game. Fine tune numbers, sure, but not just cut all invasions by 75%, lower HP, damage dealt, etc. and make the whole dynamic system inconsequential.

The problem with no participation was that Rift did not really offer invasions and rifts as a fully fledged alternative to quests, dungeons or PvP. There were less than a handful of good upgrades you could buy in each tier, no rift specific advancement (similar to what they later did with planar attunement), so why would people bother?

Personally I had the best time in Rift during those first days as a lowbie doing nothing but invasions for hours on end. And yes, I did die countless times, but it was part of the fun. It was probably my last time in any MMO that I forgot to check time and kept at it until early hours.

But anyway, this is just a game design problem, whereas later on the company itself went a much darker road, which is the real problem here…

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Briar Grey

I decided to go back and play a bit this week because I had the week off – I was even going to re-up my subscription since if I’m playing, I like to pay and support….but of course, they wouldn’t take my payment. I don’t know what it is with Rift and GW2, but they do this every damn time. I just had my ticket response 10 minutes ago and they’re 5 days too late in my book. Just reminded me of everything about Trion that bothers me…roadblocks, hassles, and a product that is pretty but not quite engaging enough anyway.

I love that they’re essentially saying they’re going to ignore its customer base if it’s not an already “known” issue because they think customers are taking advantage of them.

I’m actually glad now that they have their stupid “we don’t want your money really” policy of blocking payments when coming back without putting a ticket in. It saved me an impulse buy of several months of subscription and probably some store purchases too. Thanks, Trion!