In a post on the forums, the studio said that its CS team has always been “incredibly generous” in handling such requests, but that players have started to take advantage of that. As such, going forward the company’s customer service will only handle achievements with known bugs while the devs make a concerted effort to fix these issues. Additionally, players can petition for assistance with other achievements, but those will be reviewed individually and have a limit of being addressed once per six months.
“At the end of the day it falls on the development team to make sure we get these issues resolved much faster then we have in the past,” Trion Worlds said. “Our focus for 2017 is bringing back much of the quality that has been lacking in our updates as of late. Achievements are definitely included in that list.”