World of Warcraft Community Manager Ornyx sparked a bit of a wildfire on the game’s forums this past week as in response to a player criticizing Legion’s lack of content, he snarked, “I assume you’re trying to make a joke about content, because, looking at your Armory, it appears you’ve only engaged with about 25% of Legion.” In his follow-up, he said that his role is about “engagement and community-building,” not customer service, and characterized the exchange as “a bit of fun.”
The thread erupted, with some people arguing that the player who dared insult Blizz’s expansion got what he deserved and others expressing shock that a Blizzard employee would treat its players that way. I come down on the side of “enabling elitism is exactly why armory profiles shouldn’t be forcibly public to begin with.” I thought the comment in extremely poor taste for an employee. It’s the kind of low-effort ad hominem I see in bad arguments, not good ones. I expect better from community managers, certainly, in the service of “engagement and community-building” than to model dismissing opinions based on gearscore and not on their merits. Seeing that attitude promoted by a bluename disappointed me deeply, even if it didn’t surprise me.
So this morning’s Daily Grind is two-fold: Where do you stand on comments like this from studio employees? Is so-called “armory shaming” OK? And just how much of an MMO must you play to issue good criticism?