The bug concerns the game’s reincarnation system, which allows players to reroll their character in exchange for more build points and other advantages. However, some players assert that when they have gone through this process a certain way, the game got rid of all inventory on their character (which is obviously not part of the whole deal). To further compound the problem, help tickets have gone unresolved because the CS agent cannot see what was in the player’s inventory prior to the wipe.
An extensive forum thread is documenting some of these players’ struggle with the situation and their frustration with the lack of assistance from the studio. “Our crappy little stack of past lives and gear and tomes is our reminder of where we come from and how far we have ventured,” one player posted. “As it so happens it is also a neccessary MEANS to play the game on higher difficulties and for some it also is equivalent to invested real money.”