Guild Wars 2 is warning players about a “modest uptick in account thefts related to phishing,” according to a post on the official forums this weekend. ArenaNet’s Gaile Gray writes that the scammers are skipping out-of-game email and running their tricks inside the game itself.
“One of the more common phishing attempts today is coming from within the game,” she says. “The in-game message claims to come from ArenaNet or the Guild Wars 2 Team or it may be signed by someone who purports to be a member of our GM team.” Double-check that any mail you get in-game really is coming from ArenaNet (there’s gold text notifying you if it isn’t), click no links, and give out no personal information. Legit game companies don’t operate that way.
Locking down your account with the mobile authenticator is always a smart idea too. Yeah, it’s mildly annoying when your IP changes or you left your phone in your bag, but it’s a whole lot less annoying than having to beg customer service for the restoration of your hacked account.