Star Wars: The Old Republic explains how the developers listen to community feedback

    
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We listen.
Feedback is important for every MMO, and that includes Star Wars: The Old Republic. But where does feedback come from? If the developers never ask you about your opinion specifically, how will they actually collect your feedback? Community manager Eric Musco chimed in on the forums explaining where the development team looks for feedback and how his job involves filtering and synthesizing that feedback from multiple sources, all of which serves different purposes and offers different inputs.

The official forums and Reddit, for example, offer the feedback of particular narrows slices of the game with a big time investment; Twitter, meanwhile, has much more breadth of feedback but less depth on individual issues. There are also focus groups and specific influential players courted by the development team just for feedback and information. Check out the full rundown if you’re curious about how the melange of feedback gets passed along to developers; this isn’t necessarily how every game does it, but it is how it happens for SWTOR.

Source: Official Site via Dulfy
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menofhorror
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menofhorror

People go and people come. I think the new producer is doing a good job with the communication and I do think they listen. But there is a difference between listening and implementation.

I think it’s pretty cool how much they communicate nowadays.

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Pedge Jameson

Haha thank you I needed this.

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Anstalt

This gave me a good chuckle :)

I first joined SW:TOR during closed beta tests a year before launch, then stuck with the game until they announced their first expansion. The whole time, myself and my friends provided feedback, almost on a daily basis, about how to improve the game.

Sometimes it would be balance changes, backed up by solid math and combat logs. Sometimes it would be more general, like how the combat was really shallow, or the game lacking in social features, or the ridiculous nature of vertical gear progression. With each post or email, we’d state the problem, explain our reasoning, then provide ideas on how to improve it backed up with examples of how it worked in other games.

We were also not alone. The forums were filled with similar stuff from a whole range of players.

Nothing was ever acted on. I loved star wars, hence me sticking it out for a year, but when they announced the first expansion it became abundantly clear that Bioware had no desire to change direction or add depth to their game. They stuck to their guns and focused purely on the solo story experience.

My theory is that Bioware simply lacked the expertise and leadership to be able to make a decent MMO, which is why their game ended up being a solo story-orientated game and never improved.

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GiantsBane

Hey now everyone lets be fair, it’s perfectly reasonable to assume they listen with open ears to community feedback. But we all know they never act on that feedback and just do whatever the hell they wanted to do in the first place anyway.

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Armsman

What? We all know how they listen…with their hands firmly over their ears (and their eyes shut when going to the forums.) ;)

oldandgrumpy
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Kickstarter Donor
oldandgrumpy

Gave me a good laugh.

dixa
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dixa

You can pretty much sum up their response to player feedback with middle finger emoji.

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Tamanous

I still enjoy all the many ways that “Bullshit” can be spelled out.

My experience in Swtor was precisely the same as when I played Wow. We got a community rep, players created very detailed, well thought out, lengthy threads backed by math and countless hours of game play experience … then heard nothing from the rep for weeks/months and the very next balance patch came out f’ing each class up more with seemingly random crushing nerfs.

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thirtymil

First company to pop-up a window when you press Alt-F4 that says “It looks like you’re rage quitting, please rant at us why” will see a massive spike in retention figures.

Well, if they act on what people type into the box, that is.

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Brother Maynard

Wouldn’t this be the company and publisher who so loved community feedback that after their DA:I fiasco and in preparation for the ME:A release they decided to scrap all Bioware forums altogether?

dixa
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dixa

Company and publisher? probably. Team? no. and Dragon age inquisition is arguably one of the best games Bioware has done in modern times don’t compare it to mass effect andromeda.

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Brother Maynard

I would say that “one of the best games Bioware has done in modern times” is a very bold claim, but then looking at Bioware products in modern times – no, it’s pretty much spot on. It’s probably like comparing Darth Vader to Palpatine.

The 19 dollars I paid for DA:I GOTY version was still significantly overpriced considering the “quality” of DA:I. Apart from the setting and names, that game has nothing to do with DA:O.

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Emiliano Lozada

Of course DA:I is going to look good when you compared it to the likes of ME:A and DA2