World of Warships yanks lackluster Graf Zeppelin, offers apology and refunds

    
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In its effort to rush a new aircraft carrier to the game in time for this past week’s Gamescom, Wargaming might have done World of Warships a grave disservice with its launch of the Graf Zeppelin. Players called it an “unplayable” and “unfinished” ship, an assessment that the studio admitted was true. As such, the premium vessel is being recalled for further testing and a full refund offered.

“We admit that the decision to release this ship in the current condition was wrong,” Wargaming posted. “We should have spent more time working on it and we need to take responsibility for this mistake, as well as provide our apologies to the community.”

Part of the controversy stemmed from the fact that the ship was priced at $60, a price point that definitely carried with it weightier expectations. The studio also apologized for coming down hard on one of its community contributors who offered strongly worded criticism of the Graf Zeppelin.

Source: World of Warships. Thanks CapnLan!
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zeko_rena

Its German so it was doomed from the start, I have recently begun down the Russian Cruiser line and my god the game is so much more fun than my German Cruisers ever were!

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Melissa McDonald

It’s still a fun game. There are dozens of ships. Not every one is going to be perfection. The same whiners would have whined if it was too powerful, too.

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zeko_rena

Be interesting to see the feedback on the British Battleships, looking forward to seeing those on the waters!

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Utakata

“Least it wasn’t The Missouri.”

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Armsbend

O look, Wargaming is still a piece of shit. I’m surprised.

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Loopy

For offering refunds after admitting they made a mistake?

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zeko_rena

If they thought they could have got away with it they would have, but the backlash was a bit too much on this one

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BalsBigBrother

The studio also apologised for coming down hard on one of its community contributors who offered strongly worded criticism of the Graf Zeppelin.

Wargaming do seem to have a big problem taking criticism. It’s not the first time they have gone overboard when someone gave a less than stellar review of something they put out. As was the case previously it turns out that the criticism was valid and they have to back pedal yet again.

Sadly I don’t think Wargaming will learn this time either /sigh

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Sally Bowls

No heroes in this. WG handled most/many things poorly, before and after the sale.

OTOH, the CC said “the people involved in this should be fired” I can see how that crossed the line. If I am a manger, I think I should be working towards protecting my employees not from criticism but from abuse. RL human beings have pets, kids, spouses, mortgages and vodka addictions that need to be fed. Being fired is serious. Should an agent of the company be treating those employees that way?

I think you could have left in all the swearing and all the very justified criticism but cut out a half-dozen sentences (urging viewers to open support tickets to ask for refunds probably did not help) and I would have stongly disagreed with the termination. As it was, I am not saying the termination was clearly required but I don’t think it was unreasonable either.

oldandgrumpy
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oldandgrumpy

Its normally a management/marketing decision to force the release of software whether its ready or not.

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silverlock

You’d be surprised how often it’s the devs who want to just kick the thing out the door so they can go home in see their kids for once.