All of these issues are for immediate and quickly addressed items, but the developers are also looking into adjusting things based on overall feedback. The goal of the random queue system is to vary what players are fighting through while giving players more opportunity to rendezvous and work together, not to get people not to queue with friends or anything of the sort. So it’s not a perfect system just yet, but it’s being refined and improved, and hopefully the quick fixes will address the immediate problems.
Neverwinter at the moment. By this, we mean that the issues are with the random queue, not that there are queue issues happening randomly. Clarification is important. The good news is that development team is acting to fix them quickly, starting by allowing level 70 players to earn shards from three separate random queues to avoid slowing down Stronghold progress. Players will also no longer have the new Merchant Prince’s Folly skirmish in the random queue, as many people found it difficult to hit the item level requirement so quickly.
Source: Official Site