A few weeks ago, we ran a poll asking MMO players how they want developers to communicate. What sparked it was our readers’ annoyance that important game information was being doled out to small Discord groups instead of, you know, through formal channels like the official site or forums – or better yet, in-game through launcher messages and MOTDs. It’s not just an aversion to Discord; people just don’t want to have to chase down important info in whatever flavor-of-the-month channel a given game’s developers have decided to use instead of their pre-existing and obvious ones.
So for our first Daily Grind of the year, I thought it would be good to revisit the topic but flip it around to consider the studios that are doing everything right when it comes to communication with their players. Which MMO companies deliver all the mission-critical game info in all the right places at all the right times? If you need info about a game’s patches or content, which one is guaranteed to have all of it, up to date and reliably accessible, without relying on players to disseminate it?