The Daily Grind: Which MMORPG studio has the best communication?

    
43

A few weeks ago, we ran a poll asking MMO players how they want developers to communicate. What sparked it was our readers’ annoyance that important game information was being doled out to small Discord groups instead of, you know, through formal channels like the official site or forums – or better yet, in-game through launcher messages and MOTDs. It’s not just an aversion to Discord; people just don’t want to have to chase down important info in whatever flavor-of-the-month channel a given game’s developers have decided to use instead of their pre-existing and obvious ones.

So for our first Daily Grind of the year, I thought it would be good to revisit the topic but flip it around to consider the studios that are doing everything right when it comes to communication with their players. Which MMO companies deliver all the mission-critical game info in all the right places at all the right times? If you need info about a game’s patches or content, which one is guaranteed to have all of it, up to date and reliably accessible, without relying on players to disseminate it?

Every morning, the Massively Overpowered writers team up with mascot Mo to ask MMORPG players pointed questions about the massively multiplayer online roleplaying genre. Grab a mug of your preferred beverage and take a stab at answering the question posed in today’s Daily Grind!
Advertisement

No posts to display

newest oldest most liked
Subscribe to:
Reader
Justin Bania

Where is that screenshot from in the article? It’s gorgeous!

Reader
Tanek
Reader
Justin Bania

Cool. Thanks!

Reader
Loyal Patron
Kickstarter Donor
Patreon Donor
kgptzac

Nominating two examples that I know of… Digital Extreme (Warframe), and CCP (Eve Online).

Both are very open about their game’s future content and let their players know what may (and may not) be coming. I like DE’s weekly community stream, and their dev stream is just exemplary. Eve players are a mixed bunch, and can be volatile and political. I think CCP strikes a fine balance between not giving undue favoritism from what they do and say, and still hypes up the community whenever a new patch comes.

Reader
Kickstarter Donor
Dividion

My vote goes to OrbusVR. Riley engages with users on the forums all the time.

Reader
Melissa McDonald

Although their communications are often controversial I’d have to give Cloud Imperium some props for frequent updates to the public on the status and state of Star Citizen. Whether we like the news or not, they often give it.

Reader
Robert Mann

Given that I don’t mind Discord or launcher information points as part of the official dissemination (I want every official source to have it somewhere, thanks!) I’m probably not really as picky as so many people. In fact, I usually think developers over-communicate on most things (outside problems that arise.) The one thing that does get me irate is when the communication treats us less than properly, which does exclude a fair selection of studios/companies.

So, uh, yeah… not something to ask me.

Reader
Kickstarter Donor
Tandor

My vote goes to any company that runs its own forums but doesn’t then expect you to go to Reddit to learn what they have to say about the game.

Reader
John Mynard

Digital Extremes or at least their Warframe team are the gold standard for developer communication to me.

The Weeb formerly known as Sray
Reader
The Weeb formerly known as Sray

I have to say it’s BioWare Austin (home of SWTOR), because everything they do communicates their message loud and clear. Their message being “shut up and give us your money”.

(Wow… once not so long ago, I was one of this game’s biggest defenders here)

Reader
Crowe

That is hilarious… if too true. Trion isn’t too far behind them. They used to be pretty good but that message seemed to change at some point.

Reader
Jdawg Playsgames

I would say the best is Square Enix , and the worst being Zenimax by far, with Bioware getting honorable mention for just not giving a damn

Dahkeus
Reader
Dahkeus

Lots of people here are citing games that are still in production, which of course are going to have lots of communication (after all, they’re still trying to sell the game to people). However, it’s released games that tend to lack communication from devs.

rafael12104
Reader
rafael12104

Hmm. You may have a point there.

In my experience for released games communication is great until the first major issue or controversy. Then, instead of a partnership between players and devs, it is a pitched battle.

Well, maybe not always a pitched battle, but comms dry up and the utopian game is forgotten.

Dahkeus
Reader
Dahkeus

Yea, part of it is also that it’s a lot easier to be open with a community when your game is new and shiny. There’s lots of updates to discuss on things being added and the players are still too full of hype to QQ too much.
Once a game is released and the playerbase has realized that everything that they hoped would be in a game isn’t there and/or the balance isn’t as perfect as they expected it to be, they quickly become bitter and hostile.
The tone quickly shifts from excitement and gratitude to anger and indignation.

Reader
Melissa McDonald

I think you nailed it, Josh.