As players have noted on Reddit, only four horses of the game’s current 74 mounts can be obtained through normal in-game play. The remaining 70 must be purchased through the cash shop or won through a lockbox. Understandably, the community is rather salty about the topic.
“Currently the majority of mounts released are all through Crown Crate,” the original poster said. “Look at the percentages — they are absolutely dreadful. This is not a F2P game. You have to buy the game and the many expansions that go with it. I am totally fine with an in-game shop, but at least be fair to us. Really feels like they don’t care at all and just want to nickle-and-dime us as much as possible.”
Other players defended the mount situation with this basic argument: “I get that you want more mount options without having to pay IRL money (I mean who wouldn’t)… but at the end of the day it’s a purely cosmetic difference.”