Bless Online producer apologizes for early access mess, promises content and dupe fixes are on the way

It’s safe to say that Bless Online’s early access soft launch is not going to plan. As we’ve been reporting, the Neowiz MMORPG has been suffering from crashes and downtime since its release on Monday, with players up in arms over the lack of content at endgame, duping bugs, PvP problems, and cash shop shenanigans. Reddit is understandably awash in complaints and refund notices.

That’s no doubt why Executive Producer Sungjin Ko is back on Steam today with copious apologies in tow. “We would like to sincerely apologize to everyone who participated our Head Start as Founders for the recent issues which resulted in long waits and many inconveniences,” he writes. In the short term, Ko says, Neowiz has been racing to get more servers online and curb the client, loading screen, patcher, database, looting, and launcher problems, all of which have been addressed. “Now we have expanded to six NA servers and four EU servers,” he notes, with more waiting in the wings.

The dupe bug is also a “top priority” for the team: “Once we can replicate this issue and solve it, we will let all of our players know.”

Ko also acknowledges player grumbling over the lack of content. “We understand that many players are disappointed that not all of the content they expected to be in at Early Access launch is there,” he writes. “We know that there is end-game content missing that many of you expected in this first Early Access build, given what’s available in the other versions of the game. Additions like the 15v15 PVP and new high-level dungeons will be added in 1-2 weeks’ time, with more to come soon after.”

As compensation for the ongoing problems, Neowiz has granted existing founders 2450 Lumena.

Get caught up on the Bless ordeal:

Source: Press release, Steam. Thanks, George!
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Sherry-Lynn Jones

The Majority of my guild is really enjoying this game thus far. If you come at it from the “this is early access to a game that is being worked on as we speak for a North American audience” It is honestly not that bad. The combat is different but as you get the hang of it, it becomes less clunky. I’ve had no lag/FPS/Crash issues. I have noticed some clipping issues in a few cutscenes, but that’s not game breaking.

I will admit that I am pissed off that I have to play on Habitcht, because my guilds home server is locked, and that is putting a damper on my willingness to invest time into the game.

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Brown Jenkin

Yeah… problem is that launch wasn’t this game’s problem. Folks aren’t raging about queues or crashes (though we’ve seen from other MMOs that these things *ARE* preventable and zero steps were taken for prevention… 2 days of early access without early download is impressively stupid for instance) MMO players are used to this and were for sure ready for crappy launch issues. What folks weren’t ready for was the no-effort google-translate localization, removal of action combat, removal of endgame content and zero apparent improvement to optimization… these aren’t “launch problems”.

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kgptzac

For a buy2play game the publisher knows exactly how many people bought the game and can choose to– or in this case, choose not to–prepare enough servers before they open the flood gate. They choose to take the justified criticism over the queue and server crashing issue (which shouldn’t occur if queues are functioning correctly). They choose not to have an increased server capacity due to cost and later having to merge servers.

So yeah, it’s a calculated move and Neowiz deserve all the shit players throw at them regarding the launch server stability, because as one who sells entertainment but delivers frustration instead, well guess fucking what, I’m gonna be gentle and only call them imbeciles.

Celestia
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Celestia

I love the collective amnesia MMMORPG players always exhibit at every game’s launch.

News Flash: MMO launches are always a mess in one way or another, denounced as an abject failure, teeth are soundly gnashed, things level out eventually, and no one remembers their launch woes. Lather. Rinse. Repeat.

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rafael12104

It happens. Yup. But in this case, the game itself is no different from what it was 2 years ago. All those improvements they were supposed to have incorporated? Not there. And, they left out progression to endgame. On purpose… So… a bit of a different twist to this launch.

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Troy MacPherson

The idea of getting to end game in one day… like, what happened to MMOs? This is so sad honestly.

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Sherry-Lynn Jones

This.. This right here is what is frustrating the hell out of me. A small minority of no lifers are majorly trashing the game, because instead of playing the game for what it is and understanding that this is not just a port from another region but early access to a game that is being redesigned for a North american audience, they expect to sprint to max level in less than 3 days, and expect to have everything perfect in game.. in THREE DAYS

Solaris
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Solaris

Applied for and was granted a refund today by Steam, well after the 2 hour grace period. Sad because I really wanted to like this game.

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Martinez

Stay Away..this game is a disappointment on so many levels and I’m not talking about the typical MMO launch Day issues. The fundamental gameplay, the Dated graphics, clipping thru cutscenes, weird FPS issues, boring quests..I can see why this game failed in Korea, failed in Russie a Year after and now seems to be failing here in the US..this is their 3rd launch..3 Strikes and your Out. It’s now the Most badly rated game in STEAM History BTW with 2000 Dislikes in 48 Hrs. Both Final Fantasy or Black Desert are better choices for this type of game right now IMO.

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Toy Clown

Even though I have no interest, at least at this stage to try out Bless, I think the whole ‘it’s in early access” would have led me to being patient with the product. Everyone knows its an overseas project and its been reworked for the NA/EU market, so there will be localization issues as well.

As long as development is learning from their mistakes and working to right the problems, I don’t see this as a tank-and-sank MMO.

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windows_me

I’m glad I didn’t waste money on this. FWIW Neowiz has done a fairly good job managing their other title Black Squad so I’m sure things will improve. I think it is incompetence launching a game of this scale more than anything.

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Kayweg

No second chances for first impressions i’m afraid.

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Dug From The Earth

I like how a dupe bug, thats existed for years, is now their “top priority” and yet, despite how long its existed, they still havent been able to replicate it.

Lies or incompetence, or both

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rafael12104

The same could be said for lag and optimization issues. It’s like they cut and paste the old as new and improved.

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Martinez

Played for a few hours and quickly realized that this game has major gameplay issues unrelated to overcrowded servers, this game has things that made me scratch my head and wonder if they have ever played another MMO..there are some Fundamental things wrong that would req a Final Fantasy level of shutdown/retool..it just wasn’t FUN or entertaining..and since this is their 3rd release After having already changed a bunch of factors and its still kind of a Mess? I will give it another shot in a couple of months..maybe when it on SALE for like $5 bucks…