Longtime MOP reader Agemyth recently brought to our attention a couple of bits of commentary that disturb at least my own fundamental sense of fairness. In one recent Waypoint piece, an ex-mod for a trading card MMO discusses how he witnessed staff allowing a toxic player to keep on being toxic because he was a whale, spending tons of money in-game. And in a Giant Bomb chat earlier this summer, a former MMO CS rep admitted to fast-tracking requests from big spenders. “When the email comes in, the first thing we see is how much money they’ve spent on the game,” he says. (Based on later comments from the same person referring to a $100 lockbox released in the middle of the Battlefront mess, the second company appears to be Trion. Incidentally, he also says the most money he ever saw stamped on someone’s account was $130,000. Let that sink in.)
Anyway. “It doesn’t surprise me that these practices exist, but actually hearing some details about it can still bring a grimace to my face,” Agemyth says. Mine too. Does this also gross you out? Should you be able to get away with being a toxic jerk as long as you keep the dollars flowing? Should how much you spend determine whether a company answers your help requests in a timely manner? If you look at it from the perspective of the company, does it change your answer?