The Daily Grind: Which MMORPG studio had the best communication in 2018?

    
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This past fall, Star Citizen’s Chris Roberts raised more than a few eyebrows when he claimed that “no other game shares as much information on a weekly basis, and no other game I know of is as focused on listening to and working with its community to make the best game possible.” The commenters were able to come up with plenty of games that are better at communication and in particular the quality and transparency of that communication.

But let me put up another contender: How about Xaviant Games? The developers of The Culling got absolutely wrecked over their release of The Culling 2, to the point that they canned the sequel and came out with a heartfelt apology and promise to fix The Culling for its original playerbase. It’s so honest it’s almost hard to watch.

The ROKH developers should get a nod here too for maybe providing a tiny bit too much transparency on how poorly the game was performing.

Let’s hear what you think. Which MMO companies deliver all the mission-critical game info in all the right places at all the right times? Which one is providing info with all signal and noise? If you need info about a game’s patches or content, which one is guaranteed to have all of it, up to date and reliably accessible, without relying on players to disseminate it? Which MMORPG studio had the best communication in 2018?

Every morning, the Massively Overpowered writers team up with mascot Mo to ask MMORPG players pointed questions about the massively multiplayer online roleplaying genre. Grab a mug of your preferred beverage and take a stab at answering the question posed in today’s Daily Grind!

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Oleg Chebeneev

Cloud Imperium Games by a fucking mile.

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Michael Fuchs

Yoshi-P and Square Enix for sure

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Bruno Brito

Blizzard.

I heard loud and clear how they told BfA players to deal with the damn issues that they brought to the game. It was crystal.

A “fuck you” wasn’t clear enough.

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Rheem Octuris

Path of Exile usually puts out about 3-4 new articles a week (not counting the ones about sales) which is a lot for a 5+ year old game

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Armsbend

I’m both nervous and anticipating a new game from those dudes. It’s time – even though I want PoE to live forever.

miol
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miol

Sadly for Xaviant Studios it didn’t help that much, if the Steam-stats for The Culling are any indication! :/

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Sorenthaz

Because ultimately I think it was too little too late. The Culling first came out at a time where BRs hadn’t really become so dominant yet. They floundered that hardcore and are now trying to turn back when they already missed their window.

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Alberto

Its CIG hands down, nobody puts out the info as much as they do NOBODY. I used to think SWTOR back in the Day with their ONE Post a Week on Thursdays from the Devs ans Questions and Sneak peeks was Amazing, then CIG came along and said HOLD MY BEER…. And you can Pick and Choose what you want to read and what you want to ignore. So all the people trying to say that its too much and gets lost in the noise are missing the point of the format. As they divide it up into AMA styles on mondays, Lore post on Tue, WED is Specific Lore on the Systems of the game, thurs is ATV which is a breakdown of what’s happening in dev with some new screenshots and small interviews and Fridays is another livestream Interview with Devs. There is NO other studio that goes this far NOBODY. There is a reason there are so many SC Discussion Shows on twitch Every week Full of content to discuss. And they have been doing this for 7 years Straight now..so please No one even comes close.

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kieranbunny

Grinding gear games and digital extremes! ==(:*D

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Utakata

“This past fall, Star Citizen’s Chris Roberts raised more than a few eyebrows when he claimed that ‘no other game shares as much information on a weekly basis, and no other game I know of is as focused on listening to and working with its community to make the best game possible.’”

/snort

…that said, Camelot Unchained sets that communication standard for every developer communication IMO. Too bad the game is not really my pink cup of tea. :(

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Ashfyn Ninegold

Grinding Gear Games.

I once had a fellow sum up the core of all good communication as 1) tell them what you’re going to tell them; 2) tell them; 3) tell them what you told them. For gaming, this might become 1) tell them what you’re going to do; 2) do it; 3) tell them what you did.

GGG excels at this, with their dev blogs, updates, and comprehensive patch notes. After the launch of a league, they put out information about peak participation, popular builds and skills, how many people reached max level, etc., all of which is of interest to players. Often a few hours into a league there will already be patch notes up for a hotfix on the way and a dev blog with known issues they are working on. Who else does this?

I also give them props for having game videos for most of the items in their cash shop. You can see exactly how an item will look in-game before you buy it.

Lastly, they tell you exactly what’s in their loot boxes and what the percentage chance is of an item popping. Whatever you think of loot boxes, this is head and shoulders above how just about every other studio handles them.

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Armsbend

GGG has also put it to their customer. They have asked beofree would you rather have their lootboxes – which is entirely of stuff that will be available for straight purchase later – or would you rather have an across the board hike in MTX. They made no bones about and weren’t saying it to be dicks – they were just putting it out there as a fact.

Most people said that they’d rather have the lootboxes and prices on the other stuff remain stable.

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Sorenthaz

Rare and Behaviour with Sea of Thieves and Dead By Daylight do regular videos on what’s going on and what the plans for the future are etc. BHVR does it via livestreaming on Twitch (almost) every Thursday akin to what Trion used to do every Friday back in the day, while Rare seems to do much more edited YouTube videos to keep things clear/concise.

Digital Extremes also apparently does similar stuff. While obviously not all of this stuff is going to be juicy info week-to-week, they will let folks know that they’re aware of XYZ if something is becoming problematic, and I think having that regular communication helps to build a sense of community as well.