Shroud of the Avatar Community Manager Serafina announced today that she is moving on to greener pastures, stepping down from her role as Portalarium’s player services lead to accept a new position at Star Citizen developer Cloud Imperium Games. In the announcement, which Serafina posted to the game’s official forums this week, she reveals that her last day at Portalarium will be tomorrow, January 11th, and takes a moment to reminisce on her time with the studio:
I’ve been in the Shroud of the Avatar family for nearly three years doing player support, quality assurance, and livestreams, and it has truly been a wonderful experience. This community is one of the most passionate, dedicated, and caring groups of people I’ve ever come across, and I will miss seeing you all every day in this virtual world. The game would not be what it is — I wouldn’t be who I am — without each and every one of you being there along for this journey.
Neither Serafina nor Cloud Imperium Games has announced what exactly her role will be at the company, nor is it clear with whom or even whether Portalarium will replace her. While the game released a dozen content patches and went free-to-play in 2018, it also saw a significant round of layoffs, the end of its EU publishing deal, and Richard Garriott’s relinquishing his CEO title and role, though Garriott rejected the idea that the game is a flop.