Shroud of the Avatar loses player services lead to Star Citizen’s Cloud Imperium Games

    
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Shroud of the Avatar Community Manager Serafina announced today that she is moving on to greener pastures, stepping down from her role as Portalarium’s player services lead to accept a new position at Star Citizen developer Cloud Imperium Games. In the announcement, which Serafina posted to the game’s official forums this week, she reveals that her last day at Portalarium will be tomorrow, January 11th, and takes a moment to reminisce on her time with the studio:

I’ve been in the Shroud of the Avatar family for nearly three years doing player support, quality assurance, and livestreams, and it has truly been a wonderful experience. This community is one of the most passionate, dedicated, and caring groups of people I’ve ever come across, and I will miss seeing you all every day in this virtual world. The game would not be what it is — I wouldn’t be who I am — without each and every one of you being there along for this journey.

Neither Serafina nor Cloud Imperium Games has announced what exactly her role will be at the company, nor is it clear with whom or even whether Portalarium will replace her. While the game released a dozen content patches and went free-to-play in 2018, it also saw a significant round of layoffs, the end of its EU publishing deal, and Richard Garriott’s relinquishing his CEO title and role, though Garriott rejected the idea that the game is a flop.

Source: Official Forums. Thanks, Panagiotis!
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Mikka Hansen

She’s not the only one that was let go. Tassilo is also gone (albeit silently), after December 6th he is no longer listed in the stand up notes

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Bruno Brito

From a cashgrab madness to another. Hey, best of luck.

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Tobasco da Gama

I can only assume she enjoys working as a “fixer”, given that most of her post-Turbine experience has involved jumping between embattled projects.

Bree Royce
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Bree Royce

Think you’re thinking of Seraphina Brennan – different lady.

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Tobasco da Gama

Oh, whoops. Never considered there might be both a Serafina and a Seraphina working in community management!

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Utakata

I almost made that mistake too…but I was off by a couple of letters I see. :(

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Fervor Bliss

Would like to hear Seraphina Brennan on the podcast again sometime. If you have the time.

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Songs for Children

I’m not sure what value she really brought to the table, anyway. To demonstrate my point, watch her livestreams and see how she awkwardly flops around and reads from a page as though it’s her first time reading words.

Godnaz
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Godnaz

If you’ve seen the developer videos for Star Citizen, you know she’ll fit right in then.

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Oleg Chebeneev

Outside this year’s Citizencon with Erik hard trying to hype audience I dont remember much akwardness in SC devteam. Most SC developers are pretty confident in front of camera. So not sure wtf you’re talking about.

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Bruno Brito

So not sure wtf you’re talking about.

That’s quite common for you.

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Rhime

I have to agree..what’s your problem?

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Bruno Brito

I’m hungry.

packagegrope
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packagegrope

godnaz, you can’t say anything negative about star citizen, you’ll wake up ole- too late.

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Roger Melly

A little like leaving the crew of the Mary Celeste and joining the crew of the Titanic then ? :P . Joking aside it’s probably a good move for him Shroud of the Avatar is in much more trouble than Star Citizen is and even if CIG’s ship sinks he can always get a liferaft to another game .

Bree Royce
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Bree Royce

She’s a she. :)

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Roger Melly

That’s even better then it was women and children first on the Titanic :P

Bimelion
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Bimelion

well she does have experience with working in a failing crowdfunded project, she will fit right in.

Hamblepants
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Hamblepants

How is Star Citizen failing?

Slow development =/= failing.

I was in the alpha the other day, leaps and bounds better, and lots to do.

Not saying it’s complete or close to complete, but it ain’t failing.

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Bruno Brito

Gotta agree with that. SC isn’t failing by any means of the imagination.

Now, what the hell is it’s success i’m still trying to find out.

packagegrope
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packagegrope

success = $$$$$$$$$$$$$$$

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Bruno Brito

Is it tho? Because even i want SC to succeed, but i’m honestly thinking you are right.

In detriment to the players, the industry and the devs, it honestly seems like SC will be Roberts SoTA. He’ll cashcow and exploit it until he has not excuse to launch it. I don’t think he’s a scammer, i think he honestly doesn’t give a shit about people who bought into his dreams, only what HE gets off of it and how HIS realization will be complete someday while he rakes in the dough in the process.

But i’m not going to call it a scam.

Hamblepants
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Hamblepants

It’s not a success yet or a failure.

FFXIV was 9 years to turn into something worth playing, measured from start of development.

ESO was 8 years, I think, til it was something I (and most people who played it) wanted to play.

Once SC hits the 8 year mark, if they’re nowhere in sight of release, then I’ll be worried.

It’s been since the beginning of January 2013 that they’ve been actually seriously developing it, so that’s 6 years as of today basically.

That’s 2 years to go before I start worrying. And 3 years before they push past FFXIV Realm Reborn’s 9 year dev cycle(s) – which, to put a fine point on it, just won game of the year .

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Bruno Brito

Well, it took them 6 years for a functional alpha. And 210M.

I wanna see if they can make this game a beta, with all the planets and such announced at launch, 2 years from now. It’ll be a sight to behold.

Or it’ll be Warhammer Eternal Crusade all over again. Be as it may, it’ll be F U N to watch.

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Joe Blobers

Roger, what you call cash cow have a different name in business: it is called budget.

Hundred millions are what is required for such project starting from scratch. The detriments to player is what we suffer since decades with publishers serving us the same crap. This project is precisely letting gamer reject for good what they do not want.

Saying CR does not get a shit about gamer is a joke. He always did care and this is the reason why he got such support, despite being well known as an ambitious guy.

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Roger Melly

Well I guess if you consider raising money from backers a success then it definitely is but if you consider it earning a sustainable income from a product that has reached a state that it gets an official release then its success remains to be seen .

There have been plenty of men , women and organisations throughout history that have seemed successful for a while until it all crashed down around their ears . Its goes way back to the Dutch trading in Tulip bulbs , it was the first bubble to burst .

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Fervor Bliss

So Bernie Madoff was a stock market genius because he made millions? Opps 20 billion

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PanagiotisLial1

I often get surprised with the general negativity around here too. Sometimes it feels we are turning into what the toxic forums are on many major games

I cant really call a game a success or a fail till its pretty much said and done.
So to be a failure it would have either to shutdown, have no longer a playerbase or stop being developed completely. Even that has its limits cause if lets say UO closes in 3 years, can we say it flopped? No, because it was a success for many years.

Most time those who comment havent even taken a deep look at the game mentioned. And even if they have its also its possible for someone to dislike a game but the game still to be a success. Like I personally dislike FF XIV – but its still a success.

My stance is I respect those who like a game I dont like and concentrate on the games I do like. I can mention a thing or two I dont like and/or think would improve a game but I wont “hunt” every topic to make a vitriolic post. In fact I had been thinking to stop reading comments due to the toxicity

I am among those who believe SC will have some trouble delivering what was promised if it delays more and it could have aftershocks for entire mmo industry but I said it one and thats it. I hope I am wrong cause I like the whole concept

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Bruno Brito

Not disagreeing with you, and i’m honestly part of the toxicity ( it’s fun to watch the rabid fanboys come here with stones when i’m offering fair criticism with a, honestly, venomous tone, i won’t deny ), but the toxicity goes both ways. We get a LOT of praising for SC for stuff they deserve none. They’re not mine nor your friends. They’re a company with a product to deliver. They can take the heat.

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PanagiotisLial1

Yes every “extreme” stance is wrong(isnt it same in our everyday life?). Both extreme praise and extreme toxicity. I just think we shouldnt forget our manners here and shouldnt forget we got to do with people behind keyboards. Seen people get bashed for liking or disliking something. Its not to draw a heavenly picture for any company but just respecting other people with different likes/dislikes. We can discuss and say our opinion without toxicity

Now for SC, personally, I dont hate it, I dont like it – I am observing neutrally. I certainly like its concept but it has remained mostly a concept for now and none knows if a full product will come out which is dangerous for a game that amassed this amount of cash from backers. Needs to deliver a game first or at least something 50+% playable but that doesnt I mean I have to bash people’s hopes on every post they mention it

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Bruno Brito

Oh sure, i don’t bash the overall people’s wishes for SC. I just bash Oleg’s and Joe’s because they’re triggered whiteknights.

Let me put it this way: Star Citizen may be a concept, but it has a fully functional cash shop, which to me should be a feature for a complete game, so i judge it as such. Either the game is in a Alpha, or is it monetized. Period.

Now, if at any moment, CR decides to vomit all over the floor, he’ll call it the swamp planet he always envisioned, and Joe and Oleg will join forces to buy a ship to explore said swamp while Roberts counts his money and the game takes way more time to launch…again.

When the MMO industry is in said shape, i’m COMPLETELY AGAINST tolerating whiteknighting. No good comes from suits being completely free to do what they want while customers suffer. It’s pathetic that Roberts has these rimjobbers ready to protect any decision he ever does. Nor should i have to tolerate it.

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PanagiotisLial1

Yes I am against monetizing an already monetized(from crowdfunding multiple times) mmo that still is in deep construction/development. I dont want to call names but I guess said people made some sort of investment on SC game and dont want to see it burn. They also shouldnt bring it up every topic on my opinion but I think partially they are “triggered” from vitriolic comments too. Its an endless vicious circle.

By the way, I have read on Roberts background too(both the bad and the good) and even I was always a Sci-Fi fan I chose not to back it as it felt too risky so I am far closer to your opinion than you think but lets leave those who did invest there alone. Its their right to dream and it was their money they spent, they didnt spend my money or your money. IF their dream comes true or not, time will show. I am not too optimistic about the end result but I am observing as a neutral person

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Bruno Brito

There’s a difference between not wanting to burn, wishing for the best, and trying for mass hysteria. Joe and Oleg’s visions are long past the realm of individual wishful thinking.

Now, i’ll agree that we have quite a lot of “scam” claiming these days here, and while i find it funny ( really, everything SC drama related is amazing ), i cannot agree with it. I don’t see SC as a scam. I see it as project that HAS vision and passion poured into it, but it’s clearly stained by greed.

I’m highly sure Roberts realized as long as SC keeps a “steady” flow of stuff flying ( which is funny to me because no matter how many features, the game never gets closer to launch ), he can keep a steady flow of cash too. He’s deliberately delaying his game since he realize the scope is so huge that people can accept the millions poured into it.