Having Anthem trouble on your PS4? Sony might be granting refunds

    
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In we go.

Multiple sites are now reporting that Sony is granting at least some refunds to Anthem players suffering from frequent crashes on PlayStation 4. Players on Reddit and the official forums claim that a crash or error in the game, or even just an attempt to exist, will actually turn off their console – the hard way, like yanking a power cord and then requiring you sit around while it makes database repairs. Some players even claim Anthem bricked their consoles outright; Kotaku theorizes it might be a heat issue.

Sony hasn’t officially announced that it’s refunding, but Redditors are posting their chat logs with support, and some folks are getting refunds while others are being flatly denied, so if you’re struggling and don’t want to wait for a fix, it doesn’t hurt to ask.

For its part, EA acknowledged the crash bug and began collecting reports last night.

MOP’s Eliot posted his first impressions of Anthem last week. He kinda liked it, but then he wasn’t playing on PS4.

Source: Kotaku, Reddit, Twitter. Thanks, The Balance, Serrenity, and Don!

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Relen
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Relen

I don’t even know why people buy this unfinished piece of code…

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donvweel

Sadly another potentialy great game released unfinished.

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Schlag Sweetleaf
bricked.gif
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NeoWolf

The fact the game is bricking some PS4’s is a huge concern..

But yesterday I discovered that this issue has been reported since beta by HUNDREDS of people reportig the same issue and yet is STILL an issue at release.. that is BEYOND negligent!

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Danny Smith

But its clearly just EA haters, apparently!

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Greaterdivinity

Again, it’s not actually “bricking” consoles. A bricked console is unusable period and there is no recovery. What’s happening is it’s hard-locking/crashing the console, which can be resolved with a rebuild of the database (basically checking the hard drive). It’s still shitty and shouldn’t have made it live, but it’s not quite so severe that consoles are being properly bricked.

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NeoWolf

Although it is “seemingly” true today (at least according to their support) that none of the consoles reported (of which there have been many hundreds) have in fact been bricked only hard crashed requiring booting into safe mode and the DB rebuilding (not initialising) as you say.

The fact that hundreds of consoles being hard locked and powering off which can lead to potential data loss (which can be devastating) and potentially PERMANENT hardware damage (Which can in fact lead to bricking) isn’t any better frankly.

As I said before the game being released with that KNOWN issue which HAD been reported to them months ago by HUNDREDS of people is beyond negligent.
I mean seriously this industry needs to have some rules put i place regarding minimum acceptable release standards so as to avoid this sort of BS, it really is shameful.

Random MMO fan
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Random MMO fan

There is a report of a crash which made PS4 unable to boot into safe mode:

PS4 won’t power on after Anthem crash from PS4

Considering this console is out of warranty (it looks like an original PS4) this could be just coincidence – most likely the power supply burned out due to some defect.

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Venomlicious

Just another buggy game with no content cookie cutter shooter released from a company like Blizzard, Activision, Electronic Arts, Bethesda. Keep buying cash shops with a game built in and you get what you pay for.

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Greaterdivinity

Man, I feel like such an asshole but…this is just more points in the “BioWare hires shitty engineers” bucket for me. Seriously, it never seems like the seriously invest in solid engineers, ever. Their games are always technically pretty normal, but we keep seeing oddities pop up due to engineering issues with their games. It’s fine if they don’t push new tech like DICE does (DLSS AA seems to have been nvidia’s baby), but at the very least they should be much more technically sound than they’ve been.

Also, just stressing that there aren’t CONFIRMED reports of bricking, thankfully. It sounds like a soft-lock that can be dealt with via a reboot and rebuilding the database (HDD check). Obnoxious and scary for sure, but thankfully it doesn’t seem like any hardware is being damaged (yet…)

Dantos
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Dantos

It doesnt help that EA tried to make the Frostbyte engine a one size fits all games type of engine.

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Greaterdivinity

It’s a mixed bag, honestly. It makes sense in some regards, having unified technology has a lot of benefits associated without needing to license engines or maintain multiple different engines (like Ubisoft). It has its downsides as well, but honestly while there are some oddities with Frostbite (audio issues come to mind), it’s largely been a solid engine.

I mean, it’s working on nearly all EA games nowadays, even FIFA and Madden have transitioned over to the engine, so clearly it’s capable of being expanded in terms of its feature set and functionality.

How is it that EA Sports can manage to get the engine to work for these radically different games (compared to the core FPS/TPS functionality the engine was originally built on) that are both annual franchises, while BW continues to have issues with it? What happened to all the work done on the engine for DA:I over half a decade ago, and why does BioWare make it sound like they needed to rebuild all the RPG functionality from scratch for both ME:A and Anthem?

Given that other studios are getting the engine running and doing what they want pretty well, at least from an external point of view, continues to point towards BioWare simply not investing in quality engineers for their titles. If other studios were running into similar issues like BW has repeatedly done I’d be far more on board with the “Frostbite is the primary problem” train, but given that it’s not the case and this largely seems specific to BW titles, I’m still putting the bulk of the blame on them.

Random MMO fan
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Random MMO fan

Frostbite is not a problem – any engine can be made to work properly if competent people are working with it.

The problem is Bioware – they seem to have the most issues with it, as you have already noticed. This is most likely due to a lot of people constantly leaving it and new people coming in and having to re-learn working with it.

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blah blazh

I am almost starting to feel sorry for the developers. There was an interesting topic on /games about how developers feel about their games being panned. Couple of points from there was that the people working on the games almost always know if it’s a bad game or not, they basically have to put on a brave front and get through it. The other point was the biggest frustration are technical issues that come through after launch and basically blindside them, then they panic. I imagine this is one of those panicking times for the developers.

Harry Koala
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Harry Koala

“or even just an attempt to exist” – I’m guessing that should be “exit” since ‘bricking’ (allegedly) your PS4 merely by existing seems like a very bug that would be very hard to generate.

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BDJ

Yea. Im calling bullshit on the bricking lol. It would be extremely, extremely rare for a game to cause a system to brick.

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dthblayde

mmm… the legion of Xbox owners who suffered through multiple RROD’s might be inclined to disagree.

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Danny Smith

So at what point do we just go “okay, Biowares off to the Mythic bog” at this point? Because hoo boy this does not look like it ends well.