RuneScape’s lady devs host AMA on getting started in the industry, stream abuse, and rocks

    
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SO many things.

In honor of International Womens’ Day, the ladies (and at least one dude) who work at RuneScape studio Jagex have graciously teamed up for an AMA on Reddit. A few of the questions are as bad as you probably expect, inquiring about the negative impact of “gender diversity quotas,” asking whether they’d work with colleagues from specific countries, and of course, offering obnoxious insults about how the client is trash.

On the other end of the spectrum, there are pointed questions about why Jagex isn’t more diverse (it’s apparently working on that) and why Jagex rewarded a player artist for effectively tarting up a prominent lore character. Some of the more interesting topics with answers focus on the dress code (there isn’t one – but hey, would you be asking male devs this?), advice for female students seeking to enter the games industry, their favorite RuneScape skills, and when and why they joined up with Jagex.

One thread with multiple answers homes in on whether female devs avoid appearing on livestreams because of abuse. “I purposely don’t go on stream because I don’t want to have to deal with the types of responses I often see women recieve,” one dev wrote. “A lot of women shy away from streaming because of the comments,” admitted another. However, others point out that everyone on Jagex’s streams gets abuse, which… isn’t really better.

My favorite observation comes from JagexJam in regard to mining: “People love to click rocks!” This is true, and every MMO player is guilty.

Source: Reddit
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Baemir

I wish Jagex would allow appeals for permabanned accounts. Their clearly flawed technology tells them that I was the one doing the botting, rather than some chinese hacker. I know for a fact that it wasn’t me, but they don’t care. You can’t even email them or anything. All you get is an automated message telling you to just give up. Makes me glad I didn’t spend too much money on that account lol, total joke of a company.

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Mewmew

That’s a valid point.

In fact I can’t help but see this post on the AMA with over 8300 upvotes and it still wasn’t answered! 8383 upvotes at the moment and no answer anywhere near it. With that many people upvoting the comment within the post, you have to know it’s a hot issue for a great many people. Jagex really should take notice. Anyway here it is:

“”I see you are in a customer support role. Both the OSRS and RS3 subreddits are home to thousands upon thousands of complaints and threads about customer support/invalid bans, etc.

Currently, the consensus is that in order to receive any actual customer support we have to go through Reddit or Twitter and hope we get enough upvotes for it to be seen by staff.

Are there any current plans to revamp the whole customer support department at Jagex? What ideas do you have to improve it, and what are the major hurdles in your way currently?””

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jay

“People love to click rocks!” This is my most hated thing to do in any MMORPG, yet they all include it to some extent, and there’s always good rewards for doing it. So I do it anyways, even though i hate it.

If an mmorpg was to develop a system where you could click rocks, or kill badguys, and end up with exactly the same reward/time spent. I’m curious how many players would click rocks vs kill badguys.

As far as the gender discussion, I’m honestly afraid to take part in it. As I don’t want anything I say to be misconstrued, taken the wrong way, or out of context. :( The same reason I stay out of political discussions.

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Jack Pipsam

People love to click rocks! Is pretty much Runescape in a nutshell, not just rocks, but trees for chopping and bubbles in the water for fishing. Clicking thing is Runescape and I wouldn’t have had it any other way <3

But on topic, it's a real shame for the kind of trash developers get from players. Runescape Old School being this current public snapshot of young-to-mid twenty dudebros acting all tough, toxic and being horrible is so weird when back in '07 Runescape had trolling for sure (plenty of trolling), but it wasn't malicious back then from what I remember.
Also just speaking anecdotally, Runescape (along with Pokémon) was one of the few games the girls at primary school actually admitted playing. Being browser-based really did allow Runescape to have the kind of mass-appeal across a whole mixture of demographics which wouldn't be seen again until Minecraft.

But Runescape has always been a mixing pot and I suppose now the rise of social media just allows the douchebags to rise to the top of interest and grant them more access to be terrible to developers.
Jagex deserves a lot of flack for things, but it should never be individual-targeted.

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PanagiotisLial1

I gave up on runescape as a main game in around late 2003 and my main reason for it was how toxic the community was. While EVE gets often the spotlight on how some people behaved just to get a PVP kill or a profit, this was happening on RS in a daily bases for years. There were dedicated groups that tried to lure newer players into stepping in the wild so they can kill them for loot.

Consider this community that was so bad in the game, how bad they can be on social media

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Jack Pipsam

You do have a point now I think about it. I suppose I was just so immersed in the meme culture of RS at the time, that I just went along with the fact that people had that happen to them as a rite of passage more than anything else. Although I admit, stepping back and looking beyond the inside joke of newbie kills, it was something awful which would no doubt turn a lot of people off the game. I even knew that at the time, but it was just so common it was ingrained in RS.

The Wildness being such an awful place (by design) on top of the game’s brutal death-system just seemed to be part of what made RS unique. What I mostly recall was the very common usage of Noob and how many took it as a genuine insult at the time.