We know that Blizzard intends to punish players who exploited a bug to cause endless dungeon respawns in World of Warcraft: Classic. But as happens whenever the company announces plans to punish someone using an exploit, players have jumped to the defense of people using the exploit, which prompted an official post outlining the reasons why the company treats different bugs and exploits differently in terms of punishments and rollbacks:
The key factor here is intent. Did the player do something with the specific intention of causing a glitch to occur, and did they do it order to exploit said glitch for their own benefit?
The specific post cites the dungeon exploit as a clear case in which the intent was to exploit a bug for unintended behavior and compares it to a streamer getting a random raid reset for Molten Core, with the latter cited as a case wherein the intent was not to reproduce or farm an exploit. Of course, if this sounds like every single exploit is being decided on a purely case-by-case basis with no firm policy about what is qualitatively different from an unfair situation… well, that’s also pretty much what the post is saying. So while we can presumably all agree that exploits are bad, there’s still space to be less than content about standards being enforced.