ArcheAge Unchained delays Steam, beholds mighty queues during launch rollout

    
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Gamigo’s touting it as a “successful launch,” but ArcheAge Unchained’s slow rollout yesterday was more like a typical MMO launch, beset by queues, crashes, bugs, and the exhilaration of finally getting into the game. That pic up above? Justin clipped that when his queue was over 5000.

Perhaps the most frustrating news of the day came in the form of the Steam delay; Gamigo is currently aiming to bring the Steam launch up today at 1 p.m. EDT.

“We encountered critical item delivery errors during final preparation for service activation that would prevent all Steam players from receiving release pack items, including the Patron entitlement and labor regeneration. Additional errors with the use of Steam Wallet became apparent as well during the troubleshooting process. We understand the impact that this delay has and the disparity created by not being able to simultaneously progress with Glyph players. To mitigate this issue, we intend to release additional world servers in each region (North America and Europe) 100% simultaneously with the upcoming Steam release. No character reservation will be available on these new servers so all Steam players can have a chance at an equal start.”

So about those mentioned new servers. During the stream yesterday, Gamigo’s Merv Lee Kwai announced the studio would indeed be bringing up a few new ones: Kaylin, the fourth NA server, is online as of last night, while the EU’s Tinnereph is expected to go up this morning. (As we type this, the NA servers are down for maintenance but should hopefully be back as you’re reading.) Gamigo had previously expressed heaps of reluctance about opening new servers; unlike, say, a themepark like WoW Classic, ArcheAge is a sandbox where the land claims matter and people don’t want to lose their open-world homes, so the studio doesn’t want to see a ton of empty servers and land once the launch rush dies down and have to merge everyone and cause another land mess and make MJ cry. Do you want MJ to cry?

Speaking of MJ, she streamed the game for MOP last night after doing time in the queues herself for those of you who’d like to take a peek before investing in the B2P bundle.

And here’s XLGames’ Jake Song’s message to the players, in case you missed it during yesterday’s stream. The most notable bit, honestly, is his promise not to abandon Legacy players.

Source: Official site, press release. Cheers, Agemyth!
Update 12:29 PM EDT
It looks like the Steam launch is being delayed once again.

“The teams at gamigo and XLGames worked through the evening to address the issues with the Steam version of ArcheAge: Unchained. While significant progress was made to resolve the item delivery issues, we continue to experience problems with enabling the Steam Wallet, a mandatory requirement to release the product on Steam. The main challenge here was that additional client builds are required to resolve the issue and our build/transfer times are considerable. We attempted to provide fixes that didn’t require a new client version but ultimately, they were not successful. We feel strongly about releasing on Steam free of these issues and very regretfully must delay further. As a result, we’re re-targeting official release for Thursday, 17th Oct at 11:00am PDT.”

Update 2:38 PM EDT
Gamigo has posted multiple FAQs to its forum about the ongoing launch issues. Specifically:

  • The character reservation lock is to stop everyone from piling on the same server and will be “evaluate[d] the character restrictions on a day-by-day basis.”
  • #dragonscalegate refers to the problem whereby “the dragonscale is disproportionate due to a much larger percent of East faction players rolling a Harani character.”
  • The authentication server for Unchained does not have a grace period for logins. Fixing it was “not ready in time for Unchained” but is still a “top priority.”
  • They’re still working on the Razer zGold payment problems.

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Mikey's Bored

40 dollar outfits

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aYates

I’m thinking of jumping in….because I’m weak…and still like WoWclassic, but not as excited to login these days….

Question: Am I too late to get a piece of land??

If so, I might take a pass…

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Fisty

Don’t think the land is up for grabs yet.

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aYates

That’s great news!
Do you know when that unlocks..?

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Fisty

Saturday? But people are complaining that Steam release folks aren’t going to get in and others who have been playing have an advantage. So, it could be delayed again. Half the servers are locked out now, lots of folks who redeemed stuff on one server cant have friends join yet. It’s a cluster. I just suggest if you do play, go with the newest server to avoid the queues and gripes.

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aYates

Thanks for the info.
Darnit. I have to work Sat…

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Jeremy Barnes

It was delayed until *next* Saturday

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Toy Clown

Land rush was initially scheduled for this Saturday, but the devs put a vote up on the official discord to see if players want to push land rush back another week. So far it’s won by 12k votes to push it back.

There are just too many people unable to play so far and I don’t think it’s fair for them to do land rush this week, so here’s hoping they push it back.

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Rodrigo Dias Costa

To remember is to live.

20140919_Archeage_queueAge.jpg
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Matthäus Wey

So far (despite the queue) everything works perfectly smooth. Zero lag and no crashes. Really happy with the launch.

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KroNicktv

“Do you want MJ to cry?” No I do not want MJ to cry!

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rafael12104

Hmm. This seems oddly familiar. The long ques the frequent network problems. Jake Song claiming the game is great…

I’m getting a bad feeling about this.

Godnaz
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Godnaz

IMO the Jake Song message is summed up to.

We listened to what you wanted, took it into consideration, made some compromises and gave you this new version. Now please buy the ArchePass. You owe it to us.

Realizing the ques will die down, no one should have to queue for 5-7 hours in a 4th release of a game and now Steam buyers get shafted on land rush. If you are having a good time, good for you. I’ll be keeping a close eye on things over the next few months and see what people think then but this just seems like a typical Archeage launch, which I’ve been through twice.

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drew who

What a load of old rubbish . We all know that when a game is released or released in a popular new form ( such as buy to play here or such as the classic release of WoW ) there will be huge ques . Its just part and parcel of launch day .

Publishers don’t want to overestimate the number of servers needed in an mmo at launch its far better they add them according to demand

Godnaz
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Godnaz
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PanagiotisLial1

seems a bit better for me – but still my queue started at 3.8k in EU but still probably cant play today too

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Jeremy Barnes

I’ve never seen a queue over 3500. While, it’s silly that a game that already launched didn’t have a solution to handle the initial rush…the options tend to be limited.

Expecting them to rewrite the underlying code to handle instances/mega servers/etc would be unreasonable. Given that, the other option is “more servers” which alleviates the problems, but next week when the queues are gone..you now have a bunch of people on dead servers and have to solve that problem.

So in this case, I’m ok with not bringing in snakes to eat the rats.

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Barnoc N'Draak

Especially since this is a sandbox and they can’t just megaserver/dynamically scale.

There seems to be a sizable contingent that has had bad experiences previously and are eager to pile on.

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Jeremy Barnes

Steam buyers aren’t getting shafted. The land rush was delayed.